Cashnetusa

Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
After a careful review, we have determined that this complaint appears to be about a fraudulent entity. CashNetUSA is not responsible for or...

participating in the complained about conduct.
In addition, CashNetUSA is not associated with the persons referenced in [redacted] complaint. The phone number listed in the complaint, [redacted] and email address: [redacted] does not belong to CashNetUSA.
[redacted] was a former customer, however, on September 23, 2015 and October 15, 2015, applied for financial services, but we were unable to approve his application.
While we sympathize with [redacted]
[redacted]
We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Thank you for forwarding this complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. As an initial matter, CashNetUSA does not provide payday loans to residents of Virginia. CashNetUSA is authorized to provide an open end line of credit. On...

December 19, 2015, Mr. [redacted] opened a $750.00 Line of Credit with CashNetUSA. Mr. [redacted] signed his line of credit agreement stating he understood and accepted the terms and conditions associated with the line of credit. At all relevant times, our lending, fees and interest, and charges have complied with the applicable laws of Virginia. The fees and interest applicable to the advance Mr. [redacted] requested were fully set forth in the loan agreement, a copy of which was provided to him when he opened the account. On December 21, 2015, per Mr. [redacted] request, he was funded a $750.00 advance. Since then, he has made only minimum payments on his account. Mr. [redacted] always has the option to make additional payments or repay the amount outstanding in full at any time without penalty. As set forth in Mr. [redacted] line of credit agreement, he is required to make at least the minimum payment every billing period he carries a balance.  The minimum amount due on each due date will be 15% of the outstanding balance and any fees plus all interest accrued.  As set forth in Mr. [redacted] Line of Credit agreement, interest charges are assessed when the statement closes to the amount borrowed for that billing period. We do not charge interest on fees or accrued interest (no compounding). The daily periodic rate applied to his account is 0.8192%. The corresponding Annual Percentage Rate is 299%. In addition to interest, there is also a transaction fee. As set forth in Mr. [redacted], Line of Credit Agreement, there is a transaction fee for every advance requested; the transaction fee is 15% of the total amount borrowed. In addition to disclosing the charging structure from the outset, we keep our customers informed by supplying periodic statements. Amongst other loan details, the due date, minimum payment amount, and account balance are shown on each periodic statement. CashNetUSA values Mr. [redacted] as a customer and strives to provide the ultimate customer experience. Should Mr. [redacted] want to determine what his options are in regard to paying off his loan, we ask that he please contact our Customer Support Department at ([redacted] for assistance. We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Initial Business Response /* (1000, 5, 2015/07/06) */
Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
This complaint has been resolved.
On June 29, 2015, Mr. [redacted] was funded a $800.00...

Installment loan with CashNetUSA.
Subsequently, Mr. [redacted] requested to rescind his loan.
On June 30, 2015, CashNetUSA honored his request to rescind his loan via email; as such Mr. [redacted] authorized a debit for the principal payment.
On July 3, 2015, the principal amount of $500.00 was successfully collected from Mr. [redacted]'s account.
At this time Mr. [redacted] does not have a balance with CashNetUSA.
We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Thank you for forwarding this complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. On August 15, 2014, Mr. [redacted] was funded a $800.00 installment loan. Before he became bound by the agreement, CashNetUSA disclosed the Terms and...

Conditions associated with the loan, including the Loan Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and the Payment Schedule. Mr. [redacted] then signed his loan agreement stating that he agreed and accepted the terms and conditions associated with the installment loan. Further, Mr. [redacted] agreed to an Automated Clearing House (ACH) authorization. On January 2, 2015, Mr. [redacted] account balance went into delinquent status. As such, our collection efforts were initiated. However, it is always our prioritized goal to adhere to and comply with all regulatory requirements while conducting regular and collection business. We train our staff accordingly and follow the collection guidelines set forth by the Fair Debt Collection Practices Act (FDCPA). After remaining in a delinquency status for over 360 days, CashNetUSA sold the account to a third party debt buyer, National Credit Adjusters (NCA), on May 27, 2016. Inquiries regarding this debt should be directed to NCA - their direct contact number is 800-286-5427. CashNetUSA has not attempted to contact Mr. [redacted] or collect on his account since we sold the account to NCA on May 27, 2016. CashNetUSA is sorry to hear Mr. [redacted] was not happy with the services he was provided, however, CashNetUSA is licensed to provide financial services to residents of South Carolina. Our license number is S-7742. At all relevant times, our lending, fees, and interest have complied with the applicable laws.  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Initial Business Response /* (1000, 5, 2015/10/06) */
Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
As an initial matter, CashNetUSA is not affiliated with the persons referenced in the...

complaint.
Our records indicate that Ms. [redacted] has applied for financial services with CashNetUSA several times through third party marketing partners; however, CashNetUSA was not able to approve her application. Therefore, CashNetUSA has never issued a loan to Ms. [redacted].
CashNetUSA has not attempted to contact Ms. [redacted]. Based on the complaint details it is clear Ms. [redacted] has been contacted by fraudulent collectors. CashNetUSA has no knowledge of or control over the conduct of the individuals who contacted Ms. [redacted] who are posing as a collection agency or law firm. Therefore, and unfortunately, CashNetUSA cannot prevent them from calling Ms. [redacted].
Ms. [redacted] requested her information be deleted from our database; please note her CashNetUSA account has been deactivated. She will not receive further correspondence from CashNetUSA and will no longer be able to log into her customer profile. However, CashNetUSA will not be able to honor Ms. [redacted]'s request to delete her personal details from our internal database. State and Federal laws require CashNetUSA to retain a record of customer information submitted to us as part of an application for set periods of time.
However, we can assure Ms. [redacted] that CashNetUSA takes seriously its responsibility to protect customer information. Ms. [redacted] may refer to CashNetUSA's Privacy Policy for more details regarding the collection and use of customer data by following the link below:
https://CashNetUSA.com/privacy-policy
CashNetUSA values the privacy of all our customers and we maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard customer information.
We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
In my initial statement, I ALREADY acknowledged that I NEVER obtained a loan from Cashnet USA. I am understanding of Federal and State regulations. I have applied for loans DIRECTLY through this company. Please do not insult my intelligence. This matter is resolved and I Thank you all for deactivating my profile.

Thank you for forwarding this complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. As an initial matter, CashNetUSA is licensed to provide financial services to residents of South Carolina. Our license number is S-7742. At all relevant...

times, our lending, fees, and interest have complied with the applicable laws. On August 15, 2014, Mr. [redacted] was funded a $800.00 installment loan. Before he became bound by the agreement, CashNetUSA disclosed the Terms and Conditions associated with the loan, including the Loan Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and the Payment Schedule. Mr. [redacted] then signed his loan agreement stating that he agreed and accepted the terms and conditions associated with the installment loan. Further, Mr. [redacted] agreed to an Automated Clearing House (ACH) authorization. On January 2, 2015, Mr. [redacted] account balance went into delinquent status. As such, our collection efforts were initiated. At CashNetusa, it is always our prioritized goal to adhere to and comply with all regulatory requirements while conducting regular and collection business. We train our staff accordingly and follow the collection guidelines set forth by the Fair Debt Collection Practices Act (FDCPA). After remaining in delinquency status for over 360 days, CashNetUSA sold the account to a third party debt buyer, National Credit Adjusters (NCA), on May 27, 2016. Inquiries regarding this debt should be directed to NCA - their direct contact number is 800-286-5427. CashNetUSA has not attempted to contact Mr. [redacted] or collect on his account since it sold the account to NCA on May 27, 2016. We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. On May 5, 2016, Mr. [redacted] was funded a $500.00 Payday loan with CashNetUSA. He signed his agreement stating he understood and accepted the terms...

and conditions associated with the Payday loan. Further, Mr. [redacted] signed an Automated Clearing House (ACH) authorization allowing debits and credits to be made with his bank account. On May 18, 2016, the full balance of $549.09 was due. Unfortunately, Mr. [redacted] did not make this payment.  We received notification from Mr. [redacted] financial institution that the payment returned because the available balance was not sufficient to cover the payment. Therefore, a $25.00 NSF fee was assessed to Mr. [redacted] account balance. All collection attempts made to Mr. [redacted] bank account were authorized by him. He signed his loan agreement stating he agreed to the ECHECK/ACH AUTHORIZATION. Per his loan agreement which states in relevant part: ''If the initial ECheck/ACH debit entry is returned unpaid or dishonored for any reason after we first present it for payment, you agree that we may re-present the initial debit entry for payment by re-presenting the total amount that remains due (not including any applicable NSF charge described below). If all or any portion of the first re-presentment is returned or dishonored, you agree that we may again re-present the total amount that remains due (not including any applicable NSF charge described below). '' Contrary to Mr. [redacted] assertion, CashNetUSA has not assessed three (3) ACH charges to his account. We will only charge one NSF to his account balance; however his financial institution may charge additional fees. Per his agreement which states in relevant part: “You will only owe us one $25.00 NSF fee if the initial ECheck/ACH debit entry for the Total of Payments on the Maturity Date is returned unpaid or dishonored because of insufficient available or uncollected funds, regardless of whether we attempt one or two representments of that initial ECheck/ACH debit entry. However, your bank may charge you fees for each individual ACH debit entry we submit that is returned unpaid or dishonored for any reason, if and to the extent such fees are allowed under the agreement between you and your bank concerning Your Bank Account.” Based on the findings of our review, we found no breach in our process that would justify refunding Mr. [redacted] account. CashNetUSA values Mr. [redacted] as a customer and strives to provide the ultimate customer experience. As such, we would be happy to answer any outstanding questions he may have regarding his Payday loan.  We ask that he please contact our compliance department at 888-801-9075 ext 5603 should he wish to get in touch.We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Thank you for forwarding this complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. As part of a marketing program, Mr. [redacted] met certain criteria as a potential new customer and we extended an offer of credit to him in the form of a...

pre-approved offer. The offer stated the he is contingently qualified to receive an Installment loan with CashNetUSA. After a careful review, our records do not indicate that Mr. [redacted] has opened an account with CashNetUSA. In addition, our records do not indicate Mr. [redacted] has contacted us in regards to his concerns; however, we have honored his request to be excluded from subsequent pre-screened mailings. Please note that it may take up to 14 days for the mailings to stop as he may have been included in a mailing campaign already in-flight. We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Thank you for forwarding this complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. As an initial matter, CashNetUSA is not associated in any way with the persons referenced in this complaint who are contacting Ms. [redacted].  It...

is always our prioritized goal to adhere to and comply with all regulatory requirements while conducting regular and collection business. We train our staff accordingly and follow the collection guidelines set forth by the Fair Debt Collection Practices Act (FDCPA). According to our records, Ms. [redacted] submitted an application to CashNetUSA on July 14, 2015. Our review of her customer file revealed that we could not provide a cash advance to Ms. [redacted]. Since we could not provide a cash advance, we would not attempt to collect a debt from Ms. [redacted]. Based on the description of the complaint, it appears that she is being contacted by a fake entity impersonating CashNetUSA. We have been made aware of fake entities using our trade name in an attempt to extort money from consumers who may or may not have ever obtained a loan from us.  While we sympathize with Ms. [redacted]’s situation, we cannot take action because the complaint is not related to CashNetUSA. We recommend that she follow the link below to the Federal Trade Commission’s web site for information on how she can protect herself against this type of activity. http://www.consumer.ftc.gov/articles/0258-fake-debt-collectors We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. On July 20, 2015, Ms. [redacted] opened a Flex Loan account through CashNetUSA with a credit limit of $700.00. Before she entered the agreement,...

CashNetUSA provided the applicable disclosures and Ms. [redacted] then signed her agreement acknowledging that she understood and accepted the terms and conditions associated with the Flex Loan. In addition, the fees and interest applicable to a cash advance were fully set forth in the loan agreement, a copy of which was provided to her (via email) when she opened the account. Further, Ms. [redacted] signed an Automated Clearing House (ACH) authorization permitting CashNetUSA to automatically withdraw payments from her nominated bank account. Over the course of her relationship with CashNetUSA, she has requested numerous advances and paid the minimum amount on her account balance each billing period. In addition to disclosing the charging structure from the outset, we keep our customers informed by supplying periodic statements. Amongst other loan details, the due date, minimum payment amount, and account balance are shown on each periodic statement. Based on our review, nothing has come to our attention that causes us to believe that we have breached applicable regulations or standards. We value Ms. [redacted] as a customer.  As such, we would be more than willing to discuss repayment options available to her.  We ask that she please contact Laura [redacted] directly at [redacted]for assistance. We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Thank you for forwarding this complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. According to our records, a CashNetUSA profile was created using Mr. [redacted] personal information through a third-party loan matching service. However,...

we were unable to approve the loan application and a loan was not funded. On October 27, 2016, Mr. [redacted] contacted us to report that he was the victim of identity theft. As such, CashNetUSA advised Mr. [redacted] to please submit a police report to our fraud department so that we could launch an investigation into his claim. Since Mr. [redacted] is asserting that he has not applied for financial services, we ask that he please contact our fraud department and provide a copy of a police report or fraud affidavit to assist our investigation of this claim. Mr. [redacted] may submit a police report or identity theft affidavit to: CashNetUSA Fraud Department Phone: [redacted] ext [redacted] Fax: [redacted] Email: [email protected] We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Initial Business Response /* (1000, 8, 2015/05/27) */
Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
According to our records, on December 14, 2014, CashNetUSA received a loan application...

using Ms. [redacted]'s information and a loan was brokered. The loan in question is a $650.00 CAB loan that was funded on December 14, 2014. However, after being in a delinquency status for over 90 days, on March 27, 2015, CashNetUSA sold the account to a third party debt buyer, [redacted] The direct contact number to [redacted] is XXX-XXX-XXXX.
On May 19, 2015, Ms. [redacted] contacted us and asserted that she was the victim of identity theft. As such, CashNetUSA advised Ms. [redacted] to please submit a police report to our fraud department to investigate her claim.
Please note, as an alternative, Ms. [redacted] may also submit an identity theft affidavit.
CashNetUSA would be more than happy to address her concerns; however a police report or fraud affidavit is needed to investigate. We ask that Ms. [redacted] please contact our fraud department and provide a copy of a police report or fraud affidavit to:
CashNetUSA Fraud Department
Phone: [redacted] ext [redacted]
Fax: [redacted]
Email: [redacted]@cashnetusa.com
We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. This is fraud and CashNetUSA is not responsible for or participating in the complained conduct. CashNetUSA is not associated in any way with the...

persons referenced in this complaint. CashNetUSA is not attempting to collect any money from Ms. [redacted] and has no knowledge of the situation that Ms. [redacted] mentions in her complaint. Further, CashNetUSA does not have any entity attempting to collect a loan on our behalf.  According to our records, Ms. [redacted] is a returning customer and on December 20, 2012, Ms. [redacted] was funded a $3,400.00 Installment loan with CashNetUSA. After being in a delinquency status for over 180 days, on February 19, 2014, CashNetUSA sold the account to a third party debt buyer, National Credit Adjusters (NCA). The direct contact number to NCA is 800-286-5427. CashNetUSA has not attempted to contact Ms. [redacted] or collect on her account since we sold the account to NCA on February 19, 2014. Because CashNetUSA does not own the account and has not been attempting to contact Ms. Castle, CashNetUSA has no knowledge or control over the conduct detailed in Ms. [redacted] complaint. However, if Ms. [redacted] is asserting that she may be the victim of Identity Theft/Fraud we ask that Ms. [redacted] please contact our fraud department and provide a copy of a police report or fraud affidavit to assist our investigation of this claim. Ms. [redacted] may submit a police report or identity theft affidavit to: CashNetUSA Fraud Department Phone: 888.801.9075 ext 8649 Fax: 877.357.0490 Email: [email protected]   In regards to Ms. [redacted] fraudulent situation please note, while we sympathize with Ms. [redacted] situation, we cannot take action because the complaint is not related to CashNetUSA. We recommend that she follow the link below to the Federal Trade Commission’s web site for information on how she can protect herself against this type of activity.   http://www.consumer.ftc.gov/articles/0258-fake-debt-collectors   We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Thank you for forwarding this complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. This complaint has been resolved. According to our records, on January 12, 2016, Ms. [redacted] was funded a $200.00 Payday Loan with CashNetUSA after we...

received a loan application completed using her personal information. On February 1, 2015, we received notification that the principle balance was returned to CashNetUSA. Our fraud department accepted Ms. [redacted] identity theft claim. Ms. [redacted] does not have an outstanding account balance with CashNetUSA. The account opened in Ms. [redacted] name with CashNetUSA has been updated to reflect this information. We hope that this response resolves this complaint and answers any questions your office has. If we can provide any additional information, please contact us.

Thank you for forwarding this
complaint. We take all complaints seriously and make every effort to implement
a fair and satisfactory resolution.On December 30, 2014, Ms. [redacted] was funded an $800.00 installment loan. Ms. [redacted] signed her loan agreement stating she understood and agreed to the...

terms and conditions associated with the installment loan.  On June 5, 2015 Ms. [redacted] paid her full account balance.  Due to an administrative error, Ms. [redacted]’ rebate was not issued in a timely manner. On December 2, 2015 CashNetUSA re-issued a check to Ms. [redacted] via postal mail to the address on file. Please note that the check is dispersed from our parent company Enova Financial. We ask that Ms. [redacted] please allow 3-5 business days for postal processing. We truly apologize for the inconvenience this matter may have caused Ms. [redacted].CashNetUSA
strives to provide the ultimate customer experience. As such our compliance
department has attempted to contact Ms. [redacted] in regards to her concerns;
unfortunately we have been unsuccessful in contacting her. We ask that she
please contact our compliance department at 888-801-9075 ext. [redacted] with any
questions.We hope that this response
resolves this complaint and answers any questions that your office has. If we
can provide any additional information, please contact us.

Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. On February 21, 2017, Ms. [redacted] applied for financial services with CashNetUSA, unfortunately we were unable to approve her application. Ms....

[redacted] contacted our customer support team and requested that her information be deleted from our database. We advised Ms. [redacted] that we would not be able to honor her request because State and Federal laws require CashNetUSA to retain a record of customer information submitted for set periods of time.  However, we can assure Ms. [redacted] that CashNetUSA takes seriously its responsibility to protect customer information.  In addition, we value the privacy of all our customers and we maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard customer information. Ms. [redacted] may refer to CashNetUSA's Privacy Policy for more details regarding the collection and use of customer data by following the link below: https://www.cashnetusa.com/privacy-policy.html Please note that Ms. [redacted] account with CashNetUSA has been updated to preclude future activity on the account and to stop further correspondence from CashNetUSA. We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Complaint: [redacted]
I am rejecting this response because:On January 18, 2018, I faxed the information they requested to 877-[redacted], the number they provided me and I repeated back to them. When I reviewed your e-mail I noticed the fax number was wrong. I will be faxing the information they requested to the correct fax number tomorrow February 1, 2018.
Sincerely,
Shane [redacted]

Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. According to our records, CashNetUSA arranged a $200.00 CSO loan for Ms. [redacted] on December 9, 2015 after receiving a loan application completed...

using her personal information. On March 15, 2016, Ms. [redacted] reported that she did not apply for the loan. CashNetUSA advised Ms. [redacted] that in order for CashNetUSA to investigate her claim, it would need a copy of a police report or fraud affidavit. On August 12, 2016, CashNetUSA received Ms. [redacted]’s police report. After a careful investigation, and a confirmation by Ms. [redacted], it was determined the deposit of $200.00 was credited to her bank account ending in [redacted]4423 - with [redacted] NA - on March 15, 2016. Therefore, it is our position that Ms. [redacted] still benefited from the money that was deposited to her bank account. Based on our findings we are not able to accept Ms. [redacted]’s claim of fraud. We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. On January 6, 2017, Mr. [redacted] was funded a $800.00 Installment loan with CashNetUSA. Before he entered the agreement, CashNetUSA disclosed the...

Terms and Conditions associated with the loan, including the Loan Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and the Payment Schedule. Mr. [redacted] then signed his loan agreement acknowledging that he understood and accepted the terms and conditions associated with the installment loan. At this time, Mr. [redacted]’s account is past due. Based on our review, he has informed us that he is working with a debt management company/agency. However, in order to work with his debt management company/agency, we ask that he provide a power of attorney letter from that agency. Mr. [redacted] may fax or email a power of attorney letter to us at 855-402-6592 or [email protected]. We hope that this response resolves this complaint and answers any questions that your office has. If we can provide more information, please contact us.

Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.  After a careful review, our records show Mr. [redacted]’s application for credit was referred to CashNetUSA by one of its marketing partners...

on January 22, 2018. What this means is that Mr. [redacted] input his information into another website that then linked him up with CashNetUSA as a potential loan provider. However, based on the information provided on the application, we could not approve the request for a loan. Since Mr. [redacted] is asserting that he did not submit an application for credit, we ask that he please file a police report with his local authority and submit a copy of the police report to CashNetUSA so that we can launch an investigation. Our fax number is 877-357-0490 and our email address is [email protected]. Please note: Mr. [redacted] may contact our fraud department directly with any questions or concerns regarding his claim. We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.