Cash Advance

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The owner is not more disheartened than we, the customersIf we felt our issues/concerns were being addressed appropriately, we certainly would not have gone this rouis time consuming and exhausting
In reference to the owner’s offer of a 40% refund, we declineOur counter offer is a full refund on the amount we paidBut before I explain why, we want to address some inconsistencies in the owner’s recent statements, which are numbered below:
Owner statement #1: “We have been in communications with the customer.”
Customer response: We have been in communication with the owner largely via e-mail (He has not returned two recent calls I placed in to him; a voice mail message was left for him on July 2nd and another message was left with an office associate for him on July 8th) Most of the communication has been prompted by meI have a record of each and every e-mail and replies, if there was a reply
Owner statement #2: “We have apologized numerous times in reference to the damages that occurred.”
Customer response: First, the word “numerous” is very subjective in this caseI looked through the e-mail communication string between myself and the owner, and this is the only apology I found, “I do apologize for not addressing the damage the way you wanted.” This statement was made after I brought up the fact that my son’s basketball court was damaged at the base and now leaks waterInstead of saying he was sorry (or being apologetic as he states) he says, “sorry but we can’t do anything about the goal, insurance company is going to say by being outside the weather has deteriorated the base.” Instead of sending someone out to survey the damage, we get the aforementioned responseThe basketball court base was NOT deteriorated because it is relatively new and is made of durable plastic
Owner statement #3: “We did not contract out the move as stated in the complaintWe are not sure why the customer is saying that the move was contracted out and not Commonwealth Movers but Commonwealth Movers and its employees completed this job.”
Customer response: The primary mover (*** *** ***) himself told me that he was contracted to do the workHe gave me a business card and told me that for the next move (as this move is temporary for us) to seek his services directly at a cheaper priceOn his business card it states, “*** *** *** * *** *** ** ***, President.” Additionally, in an e-mail dated July 2nd, I made reference to the fact that the movers were contracted to do the work, and in your e-mail reply (on the same day at 3:p.m.) you did not dispute this fact or indicate otherwiseTHIS is why we believe the services were contracted out
I could go on with addressing other comments made, but I am not sure it will do much goodOther than the loss of trust and confidence in the owner and his company, here is why we are requesting a full refund:
(1) Our overall experience was very dissatisfactory, and the customer service was equally inept
(2) Damage to an expensive leather bed (near puncture in leather), my son and mother-in-law’s sleigh beds damaged (chucks of wood broken or chipped off)
(3) Damage to wood floors by refrigerator (deep gouges, leaving marks where wood floors will need sanding and refinishing when done professionally/correctly)
(4) Damage to walls in mother-in-law’s room when moving furniture in (sheet-rock damage)
(5) Missing jewelry valued at $1,total (which, depending on how this turns out, will be pursued in small claims court if Henrico PD is not successful in locating our belongings)
(6) Damage to son’s basketball court (the base is leaking water as a result of a cut/ puncture)
(7) Additionally, here are some other things that took place during the move which we haven’t shared earlier, but thought it was relevant: (a) *** *** told us to keep our food in the refrigerator while he moved itWe had not removed all items from the refrigerator before being told it was ok to move the refrigerator with items in it. It would have taken only minutes to get the rest of the items out but the movers were adamant about proceeding to move it as is. When they got to the door, some of the items spilled out of the refrigerator onto the floor, creating a huge mess. My wife and I were left with having to clean up the food mess on the floor and in/on the refrigerator (this is also when the movers put huge gashes in the hardwood floors because they didn’t use the padding like they were supposed to; (b) several boxes were dropped in process of being moved, which we were/are concerned about as we had several fragile items/boxes; (c) and the movers indicated that because of the flat rate, they were not making any money off of the move, which help to paint the picture that they really didn’t care to put too much effort in their work, which showed
(8) Finally, we have many boxes with fragile contents (e.g., fine china, glass, etc.) in them that have been placed in a storage locationWe may not know if any damage has occurred until we make our final moveAnd at
this point, we are not confident the items in those boxes which were marked “fragile” have not been damaged.
The only thing that would satisfy us at this point is a full refundThe damage to our furniture (and the loss in value) and home, poor customer service, lack of a sense of urgency, and loss of valued jewelry far outweighs any repairs that can be doneSending a repair tech to perform patch work to cover up the damage to our furniture will not smooth over the overall bad experience with this move. We feel violated and the owner of this business appears to care less (and nonchalant)Again, anything short of a refund will be unacceptable
Regards,
*** ***

It's disheartening to us when we are unable to resolve matters and they have to go to this extent. We have been in communications with the customer.  We have apologized numerous times in reference to the damages that occurred. We did not contract out the move as stated in the complaint. We...

are not sure why the customer is saying that the move was contracted out and not Commonwealth Movers but Commonwealth Movers and it's employees completed this job. Anytime we have damages involved we do our best to make sure the customer is satisfied. This was no different. We went out to assess the damages as well as the customer provided us pictures of all damages. Once we made and assessment we contacted our repair company. Not sure where the communication break down was from the repair company and the customer but we were told the repair company had been trying to contact the customer.
The customer also stated some items were missing. Once we get to a point where a customer is stating that a crime was committed (theft); we ask that they call the local police department and file a police report. This is what was asked of the customer. This is our policy. If we are contacted by the police we cooperate with the police to the fullest. We do not tolerate theft at our company and as we told the customer we stand by our employees but theft is not tolerated here.  Because they have had such a bad experience with their move we are still more than happy to make all necessary repairs. If they are not willing to have repairs done then we are happy to refund the customer 40% of their move.

Caller claimed to be from the National Department of Treasury offering a grant, I couldn't understand more of what was being offered due to heavy accent. When I asked to speak to a supervisor I was hung up on.

Review: I was contacted by this loan company name cash advance the [redacted] named [redacted] assured me that if I put 110.00 dollars on a moneypak card to show that I could pay back the lone so when I give them the card number to verify the amount the same everthing was good now they took the money off my card and told me to ge the loan I must show another 104.00Desired Settlement: I want my money back

Review: I'm VERY DESTURBED BY HOW THIS COMPANY USES PEOPLE AND TAKE THERE MONEY ...I'VE BEEN DEALING WITH A MR. JAMES P[redacted] CALL BACK NUMBER ###-###-#### AND SAID THAT I WAS APPROVED FOR A LOAN I ONLY ASKED FOR $1500.00 BUT BEFORE I HAD TO GET THIS LOAN, MR P[redacted] HAD TO ME TO GO TO THE DOLLAR STORE AND BUY MONEY TRANSFER MONEYGRAM XPRESS...I SENT $1250.00 TO MR. P[redacted] I HAVE PROOF AND RECEIPTS...PER MR. P[redacted] THAT I COULD'NT GET THE LOAN ANYMORE HE WILL SEND MY MONEY BACK BY THE END OF DECEMBER...I HAD MY LAWYER SECRETARY CALLED MR. P[redacted] AND HE SPOKE TO THE SECRETARY AND SAID THAT I WAS GETTING ALL MY MONEY BACK ON 01/**/2016 DELIVERED [redacted]....I AM FED UP WITH THIS SCAM AND IF I DONT RECEIVE MY MONEY TODAY...IT WILL BE HANDED TO A LAWYER I HAVE BEEN STRUGGLING VERY HARD WITH ANY MONEY...AND I WOULD LIKE SOME ASSISTANCE IF YOU NEED ANY PAPER WORK LET ME KNOW...

THIS IS TO INFORM YOU THAT I've BEEN SCAMED BY YOUR COMPANY ON NOVEMBER **/2015 I APPLIED FOR A LOAN FOR $1500.00 PER MR. JAMES P[redacted] I'VE WENT TO DOLLAR GENERAL TO GET MONEY GRAM TO SEND TO HIM THIS WAS MY FIRST TIME APPLYING FOR A LOAN I'VE SPENT OVER $900.00 PLUS $300.00 FOR SOME KIND OF INSURANCE, I WAS THEN TOLD I COULD NOT GET THE LOAN BUT PER MR. P[redacted] I WAS GOING TO GET MY REFUND MONEY BACK THAT I'VE SENT...I WANT THIS RESOLVED ASAP...THEY SAID NOT TO WORRY I WOULD RECEIVE MY REFUND...SPOKE TO MR. MARK B[redacted]...IF THIS IS NOT RESOLVED IT WILL BE HANDED TO MY ATTORNEY...HERE ARE THE NUMBERS THAT I'VE BEEN IN CONTACT WITH ###-###-#### THIS IS MR. B[redacted] / ###-###-#### THIS IS MR. JAMES P[redacted]...I WOULD LIKE TO BE CONTACTED ASAP....THE CONTRACT THAT WAS EMAILED TO ME I HAVE A COPY OF IT…Sr. Loan Officer Austin W[redacted] / Daniel L** (CEO) ###-###-####. Sr. Loan Officer Austin W[redacted] / Daniel L** (CEO) ###-###-####Desired Settlement: I would like this to be resolved how can someone use people and take there money I live on a fixed income in a widow and its really hard for me...but don't say I will get the loan and then this happens...something should be done...I was hoping to receive my refund so I can pay my bills now I'm in trouble..

Review: I had taken out a pay day loan with Cash Advance. The loan was submitted to a collection agency, when I went back to receive another loan they told me I still had an outstanding balance with the collection agency. I know was paid in full because, it was debited from my checking account I had back then. They gave me a number to call the number is disconnected. I have no other proof but the money that was taken out of my checking account. Can you help me. [redacted]Desired Settlement: To have the debt paid off, and paid in full.

Review: I applied for a loan to cash advance.com. I spoke to man named [redacted] the [redacted]. I was approved rfor a $3000.00 loan. All I had to do was put $200.00 on a reload card to show prrof that I could repay the loan. When all was said and done the loan was approved but an issue with the ata department and that the $200.00 I put on the reload card was on hold and I was not going to be able to get those funds back. Well I was never told that the $ 200.00 I put on the card was going to be put on hold. That was all the money I have. I want the money back from the company and I want them shut down for scamming me.Desired Settlement: my money refunded to me and the business shut down due to scamming me out of my money.

Review: Company represented a loan agreement. First had to prove funds were available for online loan. Sent [redacted] for 1/10 of loan. the beginning loan was for 2000.00. Everytime I spoke with a company representative additional cost was required. Using the [redacted] an amount of 1970.00 was paid. Upon more than 30 days, my money has not been refunded and loan will not be sent without an additional cost. Cash advance was told I will not give them more money. Cash advance calls everyday. My fees with not be refunded. This is a scam and or fraud.Desired Settlement: I would like a refund on the money paid to this company.

Consumer

Response:

At this time, I have not been contacted by Cash Advance regarding complaint ID [redacted].

Sincerely,

my name is [redacted] not [redacted]