Casetify

My son ordered a case with pictures on it and I love it. But the problem is that there is a blank space where a picture should be. I have tried to contact this company through their website 3 times and no one has contacted me back. There is no phone number to call anyone. Terrible customer service. I would never use them. My son is so disappointed.

Customer Service for Casetify is unbelievableMy order was returned and no can follow up with my request with a status update on my shipmentThe customer service phone line has been down for who knows how longTried sending email and no one representing Casetify has called me back in regards to this issueMoney has been spent on a product that has yet to reach the consumer hands

Subject: Re: Revdex.com COMPLAINT # [redacted] VS CASETIFY () [Ticket: [redacted] ]__________________________________Hi ***,Thank you for your email.The customer sent us an email on Dec regarding the duplicated chargesWe have passed it to our payment team to follow up and the duplicated payment was refunded on Dec 21.Thank you very much!Regards,Violet | Team CasetifySHOOT ITPLACE ITCASE IT

I was referred to this place by my step mom, was looking for a personalized gift for my dadWell it seemed great uploading everything and upon checkout I asked for expedited shippingWould be here within 1-days it saidI paid the rush fee of $extra dollars When ppl pay extra you expect your product you bought to get there in a timely fashion or so it says onlineNot only was it not here within a few days, I had no way of contacting this dumb company to ask only by emailThey are highly argumentative, they would not refund my $like I had asked, they went as far as to tell me my product has already been deliveredI was so frustrated that when [redacted] even called me to tell me they have stopped by times and no answerI finally get to the bottom of the issueCasetify switched one number on my condo # and I was angry because if this is the kind of company that can get away with [redacted] like this and then have it shipped back? They need to be down the drainCompletely unacceptableI'll never use this company again

Subject: Re: Revdex.com COMPLAINT # [redacted] ? VS CASETIFY () [Ticket: [redacted] ]__________________________________Hi ***,Thank you for your email.The customer’s email went to our spam folderThe parcel was actually delivered on Dec and we have just contacted her to see if there is anything else to follow up.Thank you very much!Regards,Violet | Team CasetifySHOOT ITPLACE ITCASE IT

Subject: Re: Revdex.com COMPLAINT # *** *** *** VS CASETIFY () [Ticket: ***__________________________________Hi ***Thank you for your email.The customer’s email went to our spam folderThe parcel was actually delivered on Jan and we have just contacted her to see if there is anything else
to follow up.Thank you very much!

Sent a broken phone caseThe only way to contact the company is through emailEmails are met with a canned response that they are busy and cannot get back to you for up to daysDid not respond to any of the emails I sent
Had to have my money refunded back to me through my bank
Do your research on this company before you orderNot only did I get a broken product and could not reach customer service, the product was made of the thinnest, cheapest material you can imagine
Casetify.com is a total scam site

The customer’s email went to our spam folderThe exchange process has been done on Jan and the replacement has been delivered on Jan We have just contacted her to see if there is anything else to follow up.Thank you very much!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Subject: Re: Revdex.com COMPLAINT # *** *** * ***? VS CASETIFY () [Ticket: ***]__________________________________Hi ***,Thank you for your email.The customer’s email went to our spam folderThe parcel was actually delivered on Dec and we have just contacted her to see if there is
anything else to follow up.Thank you very much!Regards,Violet | Team CasetifySHOOT ITPLACE ITCASE IT

Subject: Re: Revdex.com COMPLAINT #*** *** *** VS CASETIFY () [Ticket: ***]__________________________________Hi ***,Thank you for your email.The customer sent us an email on Dec regarding the duplicated chargesWe have passed it to our payment team to follow up and the duplicated
payment was refunded on Dec 21.Thank you very much!Regards,Violet | Team CasetifySHOOT ITPLACE ITCASE IT

I was referred to this place by my step mom, was looking for a personalized gift for my dad. Well it seemed great uploading everything and upon checkout I asked for expedited shipping. Would be here within 1-3 days it said. I paid the rush fee of $15 extra dollars. When ppl pay extra you expect your product you bought to get there in a timely fashion or so it says online. Not only was it not here within a few days, I had no way of contacting this dumb company to ask only by email. They are highly argumentative, they would not refund my $15 like I had asked, they went as far as to tell me my product has already been delivered. I was so frustrated that when [redacted] even called me to tell me they have stopped by 3 times and no answer. I finally get to the bottom of the issue. Casetify switched one number on my condo # and I was angry because if this is the kind of company that can get away with [redacted] like this and then have it shipped back? They need to be down the drain. Completely unacceptable... I'll never use this company again

Subject: Re: Revdex.com COMPLAINT # [redacted] VS CASETIFY () [Ticket: [redacted]__________________________________Hi [redacted]Thank you for your email.The customer’s email went to our spam folder. The parcel was actually delivered on Jan 5 and we have just contacted her to see if there is anything else...

to follow up.Thank you very much!

Customer Service for Casetify is unbelievable. My order was returned and no can follow up with my request with a status update on my shipment. The customer service phone line has been down for who knows how long. Tried sending email and no one representing Casetify has called me back in regards to this issue. Money has been spent on a product that has yet to reach the consumer hands.