Cascade Towing & Automotive

In regards to the complaint (# [redacted] ) filed against our business, on August 16, 2015, all accusations from [redacted] are false This tow was ordered by the [redacted] , and this is not a state park The vehicle was left at Carver park (a county park, not a state park) and after the park had closed at 9:p.mit was ordered to be towed by a park ranger, and then came into our possession as of 9:p.m Their vehicle was loaded onto our company truck, and shortly after the owner showed up; we offered to release the vehicle for a drop fee of $150.00, to which the owner declined The owner and who they were accompanied with requested to retrieve their belongings from the vehicle, which we do not usually allow after the vehicle is loaded; however, due to having empathy for this situation, the driver did allow them to have their personal items before the car was taken into our tow yard, located at [redacted] Estacada, Oregon During the entire ordeal, there was a Clackamas County Sheriff Deputy on site as well as a park ranger The owner was fully aware of where the vehicle was taken and by what company After the vehicle arrived at our yard in Estacada, it was also logged in to Clackamas County Records Department as well The owner of the vehicle called our company several times and was very abrupt and vulgar I told them they were welcome to come and claim their vehicle as well as repeated the address of the location and the charges, several times This vehicle was towed on August 15, and was released the following day, August 16, They were only charged for the impound of their vehicle and a day of storage On the business's behalf, everything was handled professionally and there is no validity for this complaint

My vehicle was towed by this company. After picking it up I noticed damage to the passenger side of my car. I called the company immediately to report the damage to them.The owner answered the phone and was extremely nasty to me, he took no pictures before towing but said he took notes on any prior damage that he noticed. He didn't have this damage noted before tow. When I confronted him, he keep saying where exactly is the damage, at that point I confronted him on trying to add this information to his "notes". He got even more angry and started screaming at me, soon after he hung up on me. I then called the sheriffs office. Little did this guy know, I just bought the car a day before at 5:00 pm. took it home and went to Barton Park the next day and it was towed that night. I have many pictures of the car from the day before without any damage.

My vehicle was towed by this companyAfter picking it up I noticed damage to the passenger side of my carI called the company immediately to report the damage to them.The owner answered the phone and was extremely nasty to me, he took no pictures before towing but said he took notes on any prior damage that he noticedHe didn't have this damage noted before towWhen I confronted him, he keep saying where exactly is the damage, at that point I confronted him on trying to add this information to his "notes"He got even more angry and started screaming at me, soon after he hung up on meI then called the sheriffs officeLittle did this guy know, I just bought the car a day before at 5:pmtook it home and went to Barton Park the next day and it was towed that nightI have many pictures of the car from the day before without any damage

In regards to the complaint (#[redacted]) filed against our business, on August 16, 2015, all accusations from [redacted]8 are false.  This tow was ordered by the [redacted], and this is not a state park.  The vehicle was left at Carver park (a county park, not a state...

park) and after the park had closed at 9:00 p.m. it was ordered to be towed by a park ranger, and then came into our possession as of 9:30 p.m.  Their vehicle was loaded onto our company truck, and shortly after the owner showed up; we offered to release the vehicle for a drop fee of $150.00, to which the owner declined.  The owner and who they were accompanied with requested to retrieve their belongings from the vehicle, which we do not usually allow after the vehicle is loaded; however, due to having empathy for this situation, the driver did allow them to have their personal items before the car was taken into our tow yard, located at [redacted] Estacada, Oregon.  During the entire ordeal, there was a Clackamas County Sheriff Deputy on site as well as a park ranger.  The owner was fully aware of where the vehicle was taken and by what company.  After the vehicle arrived at our yard in Estacada, it was also logged in to Clackamas County Records Department as well.  The owner of the vehicle called our company several times and was very abrupt and vulgar.  I told them they were welcome to come and claim their vehicle as well as repeated the address of the location and the charges, several times.  This vehicle was towed on August 15, 2015 and was released the following day, August 16, 2015.  They were only charged for the impound of their vehicle and a day of storage.  On the business's behalf, everything was handled professionally and there is no validity for this complaint.