Casa Leaders Furniture

Hello, I am the credit and collection manager for Casa Leaders IncOur stores include [redacted] , [redacted] ***, and [redacted] In regards to this account, we have been to the house times and have bent over backwards to satisfy this customerWe went out last Saturday and exchanged her night standWe offered to exchange the headboard but the customer decided to keep itThese are wood products and they are all not finished the exact same way The customer signed off that she was satisfied and we are now closing our service issues with herI will not talk to the customer as this is the service or stores responsibility, but if you have any further questions or get any other Revdex.com complaints, please adv me thru my e mail and I will handle as soon as possible.Thank you [redacted] ***Casa Leaders [redacted]

After reviewing this case , the customer bought a sectional couch with reclining chairson 6-24-according to our warranty policy we provide a year warrantyfrom purchase date, which is the factory warranty , in this case customeris completely out of any warranty.I' ve notice
she also bought an extended warranty for years with a third partycompany in this case ULTRASHIELD , beginning from the purchase dateall the information and description on how ultrashield works and what's cover was providedto customer when she singed the contractnot sure if customer took the timeto read the Ultrashield's policy unfortunately the last resource will be if customerpays the expenses for repairs and/ or parts to be replace, we ll be glad to help her

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have never signed anything stating I was satisfied with the productI signed a receipt stating the delivery was made, and as stated on the receipt I signed, the merchandise was damagedI never intend to do business with Casa Leaders againI will pass on my experience at Casa Leaders to everyone I knowThey do not stand behind their merchandise, as you can see by the pictures I have attached

Hello, I am the credit and collection manager for Casa Leaders Inc. Our 3 stores include [redacted], [redacted], and [redacted]     In regards to this account, we have been to the house 3 times and have bent over backwards to satisfy this customer. We went out last Saturday and...

exchanged her night stand. We offered to exchange the headboard but the customer decided to keep it. These are wood products and they are all not finished the exact same way.     The customer signed off that she was satisfied and we are now closing our service issues with her. I will not talk to the customer as this is the service or stores responsibility, but if you have any further questions or get any other Revdex.com complaints, please adv me thru my e mail and I will handle as soon as possible.Thank you[redacted]Casa Leaders[redacted]