Casa Grande Hair Design

First off the person writing this complaint was not there as His wife caused the sceneSo I see this as a HE said she said case.Before I responded the first time I asked my stylist to write a letter word for word exactly what happenedI never told her about what the customer was saying and the two stories are completely differentI feel in the end these two people are all about going around to places, complaining and trying to get something for free.But to answer some of HIS issues with my first responseI NEVER once said her hair looked HorribleIn fact I think her hair was beautiful as did the customers she chose to attack during her rant.I was NOT dismissing her because of how she looked, that is an absurd commentWe accept all in our salon, in fact we have a Korean woman working for usThe fact that HE chose to say we discriminated against her is ridiculousI did try to tell her the stylist that worked with her wasn't there and I needed her to talk to her because I was not a part of the consultation or processSo that Is why I may have come across to her as thou I didn't know what she was telling meI WAS NOT THE STYLIST THAT WORKED ON HERWhich means I needed to talk to the stylist first before we could proceedShe never gave me the chance to let her know thatThe scene ensued and there was no reasoning with her.I did not ALLOW the other customer to enter the conversationIt's called freedom of speech.The husband WAS loud when he came in, as I was in the complete back of the salon and could hear him yelling.In closing we never said we wouldn't fix it, until the next day after the co-owner and I discussed the situation fully and decided together this is not the kind of customer we want in our establishmentWe have alot of lovely customers and have great respect for all of themWe do not need this kind of disrespect walking in and causing scenes.Regards, [redacted] Owner

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The hair was not blended The top of my wife's hair is orange The dye goes down several inches, then there is an entire section where the dye did not take at all, and then her ends have the dye It's horrible Have the pictures.In regards to the business response:"She then saw I was confused and started to raise her voice at me saying "do you really think this looks good?" And said that repeatedlyI then took a closer look thru her hair and did agree with her that I thought the ends should be lighter."That is correct, the owner completely dismissed my wife, apparently due to how she looks, until she raised her voice It was only then that the owner decided to stop dismissing her and actually take a look at her hair As the owner states, she agreed that there was an issue with the hair She also agreed that the dye did not take in entire sections of the hair (again we have pictures, it's obvious) "As I tried to explain to her why that could have possibly happen to her hair she then told me I didn't know how to do hair and I was wrong in my explanation as to how a hilite was done(Considering I have done hair for yrs and co-owned a salon for yrs, I do think I know what I'm talking about.) During this discussion with her my next customer (long time salon customer) walked in sat down and was listening to her cut me down and disregard my knowledgeSo she decided to tell her that I have been doing this for a long time and I did know what I was talking about.The complaining customer then looked at her and said she needed to keep her nose out of her business and she hoped her hair burned off."We actually, by chance, ended up going to the salon where the owner completed most of her years of experience and the owner of that salon was shocked and appalled at what was done to my wife's hair Additionally, what the owner was explaining to my wife is the exact opposite of what the hair dresser had told my wife which is what led my wife to question the owner and try to explain the situation Instead, the owner allowed another customer to enter the conversation in an attempt to bully and intimidate my wife into accepting the crappy dye job Note, that up to this point, the owner stated that there would be no refund, and that they would not fix the hair Instead, she attempted to argue with my wife about the reasons why her hair looked horrible (which she agreed did look horrible) If she had simply said, "please schedule an appointment and I will make sure that we fix your hair and get it to the point that any reasonable person would expect after paying nearly $100" that would have been the end of the conversation Yes, my wife did tell the customer that she hoped her hair burned off, but not exactly in the sequence that the owner is trying to allude to It was only after further conversation where the owner continued to refuse to fix the hair and the customer continued to defend her and make comments about my wife that she blew-up, and said those words It was only then that the owner asked for her name and number to tell her she would be in touch with my wife."The next day complaining customers husband came in and caused the same loud scene."This sentence is by far the most ridiculous The husband came in the next day and requested to speak to the owner Even though this was the other owner, the situation was ironically similar The owner refused to come to the desk to talk and stayed by a customer The husband said that he's there for the refund as the salon had left a voicemail that morning saying that they agreed the hair looked horrible and although they would have fixed it (the exact opposite of what they told my wife the night bef0re) they were now unwilling to As they clearly admitted fault in the voicemail, I felt that it would only make sense that they would refund the money if they were "no longer" willing to fix the hair The owner stated that there would be no refund and it became clear that she had no idea what had actually happened the night before with the other owner So, I explained the situation and asked if the hairdresser was available, because I wanted to illustrate that the hairdresser had told my wife the exact opposite of what the previous owner had told her (regarding the reason why the hair didn't look good) The owner said the hairdresser was busy and could not talk and that there would be no refund The husband did not raise his voice once If the owner considered the scene "loud" perhaps she should have came over to the desk and quietly discussed the situation with the husband so that they could come to an agreement instead of raising her voice in attempt to get the attention of the entire salon Why she wished to inform the entire salon that when your hair looks horrible there will be absolutely no refund or fixing of the issue, I do not know, but it was certainly not the husband that was causing the scene Regards, [redacted]

First off the person writing this complaint was not there as His wife caused the scene. So I see this as a HE said she said case.Before I responded the first time I asked my stylist to write a letter word for word exactly what happened. I never told her about what the customer was saying and the two stories are completely different. I feel in the end these two people are all about going around to places, complaining and trying to get something for free.But to answer some of HIS issues with my first response. I NEVER once said her hair looked Horrible. In fact I think her hair was beautiful as did the customers she chose to attack during her rant.I was NOT dismissing her because of how she looked, that is an absurd comment. We accept all in our salon, in fact we have a Korean woman working for us. The fact that HE chose to say we discriminated against her is ridiculous. I did try to tell her the stylist that worked with her wasn't there and I needed her to talk to her because I was not a part of the consultation or process. So that Is why I may have come across to her as thou I didn't know what she was telling me. I WAS NOT THE STYLIST THAT WORKED ON HER. Which means I needed to talk to the stylist first before we could proceed. She never gave me the chance to let her know that. The scene ensued and there was no reasoning with her.I did not ALLOW the other customer to enter the conversation. It's called freedom of speech.The husband WAS loud when he came in, as I was in the complete back of the salon and could hear him yelling.In closing we never said we wouldn't fix it, until the next day after the co-owner and I discussed the situation fully and decided together this is not the kind of customer we want in our establishment. We have alot of lovely customers and have great respect for all of them. We do not need this kind of disrespect walking in and causing scenes.Regards,[redacted]Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The hair was not blended.  The top of my wife's hair is orange.  The dye goes down several inches, then there is an entire section where the dye did not take at all, and then her ends have the dye.  It's horrible.  Have the pictures.In regards to the business response:"She then saw I was confused and started to raise her voice at me
saying "do you really think this looks good?" And said that
repeatedly. I then took a closer look thru her hair and did agree with her that
I thought the ends should be lighter."That is correct, the owner completely dismissed my wife, apparently due to how she looks, until she raised her voice.  It was only then that the owner decided to stop dismissing her and actually take a look at her hair.  As the owner states, she agreed that there was an issue with the hair.  She also agreed that the dye did not take in entire sections of the hair (again we have pictures, it's obvious).  "As I tried to explain to her why that could have possibly happen to her
hair she then told me I didn't know how to do hair and I was wrong in my
explanation as to how a hilite was done. (Considering I have done hair for 24
yrs and co-owned a salon for 13 yrs, I do think I know what I'm talking about.)
During this discussion with her my next customer (long time salon customer)
walked in sat down and was listening to her cut me down and disregard my
knowledge. So she decided to tell her that I have been doing this for a long
time and I did know what I was talking about.The complaining customer then looked at her and said she needed to keep
her nose out of her business and she hoped her hair burned off."We actually, by chance, ended up going to the salon where the owner completed most of her 24 years of experience and the owner of that salon was shocked and appalled at what was done to my wife's hair.  Additionally, what the owner was explaining to my wife is the exact opposite of what the hair dresser had told my wife which is what led my wife to question the owner and try to explain the situation.  Instead, the owner allowed another customer to enter the conversation in an attempt to bully and intimidate my wife into accepting the crappy dye job.  Note, that up to this point, the owner stated that there would be no refund, and that they would not fix the hair.  Instead, she attempted to argue with my wife about the reasons why her hair looked horrible (which she agreed did look horrible).  If she had simply said, "please schedule an appointment and I will make sure that we fix your hair and get it to the point that any reasonable person would expect after paying nearly $100" that would have been the end of the conversation.  Yes, my wife did tell the customer that she hoped her hair burned off, but not exactly in the sequence that the owner is trying to allude to.  It was only after further conversation where the owner continued to refuse to fix the hair and the customer continued to defend her and make comments about my wife that she blew-up, and said those words.  It was only then that the owner asked for her name and number to tell her she would be in touch with my wife."The next day complaining customers husband came in and caused the same
loud scene."This sentence is by far the most ridiculous.  The husband came in the next day and requested to speak to the owner.  Even though this was the other owner, the situation was ironically similar.  The owner refused to come to the desk to talk and stayed by a customer.  The husband said that he's there for the refund as the salon had left a voicemail that morning saying that they agreed the hair looked horrible and although they would have fixed it (the exact opposite of what they told my wife the night bef0re) they were now unwilling to.  As they clearly admitted fault in the voicemail, I felt that it would only make sense that they would refund the money if they were "no longer" willing to fix the hair.  The owner stated that there would be no refund and it became clear that she had no idea what had actually happened the night before with the other owner.  So, I explained the situation and asked if the hairdresser was available, because I wanted to illustrate that the hairdresser had told my wife the exact opposite of what the previous owner had told her (regarding the reason why the hair didn't look good).  The owner said the hairdresser was busy and could not talk and that there would be no refund.  The husband did not raise his voice once.  If the owner considered the scene "loud" perhaps she should have came over to the desk and quietly discussed the situation with the husband so that they could come to an agreement instead of raising her voice in attempt to get the attention of the entire salon.  Why she wished to inform the entire salon that when your hair looks horrible there will be absolutely no refund or fixing of the issue, I do not know, but it was certainly not the husband that was causing the scene.
Regards,
[redacted]

The customers consultation with our stylist went as such. Customer said to stylist "I would like a partial hilite, I want everything to blend from root to ends and not be to gold." Stylist then said to her to make sure she was understanding her. "So you think your ends are to gold and you want it...

all to blend together from roots to ends. And have it not be to light in color or to gold?" Customer then said "Yes thats right." Stylist then showed her a color swatch which was caramel in color and customer said she liked that one. So stylist did what was discussed during consultation. When process was finished customer said she liked it but had to get going due to the fact she had her 3yr old son with her and it was getting to late and stylist couldn't finish styling the hair to see final results. The next day she returned to complain that it wasn't what she asked for. I (owner/manager) stopped working on my customer to talk with her. She started by telling me she wanted it dark at roots and light at ends but the color wasn't at the ends. Being I wasn't the stylist that had the consultation with her I was confused. The stylist told me the day before that she asked for a hilite. Which is light in color from root to ends. She then saw I was confused and started to raise her voice at me saying "do you really think this looks good?" And said that repeatedly. I then took a closer look thru her hair and did agree with her that I thought the ends should be lighter. As I tried to explain to her why that could have possibly happen to her hair she then told me I didn't know how to do hair and I was wrong in my explanation as to how a hilite was done. (Considering I have done hair for 24 yrs and co-owned a salon for 13 yrs, I do think I know what I'm talking about.) During this discussion with her my next customer (long time salon customer) walked in sat down and was listening to her cut me down and disregard my knowledge. So she decided to tell her that I have been doing this for a long time and I did know what I was talking about. The complaining customer then looked at her and said she needed to keep her nose out of her business and she hoped her hair burned off. She was only trying to back me and my knowledge, never once did she say anything bad about the complaining customer. At that point I decided I didn't need her making a scene any longer, with other customers trying to enjoy their salon visit. I took her information and told her I would talk to stylist and have her call her back. The next day the co-owner and I discussed the situation and decided after all our yrs in business we have never had this kind of issue with someone telling a long time stylist she didn't know how do do the training she received or cause such a scene in our salon. We made the decision at that point we obviously couldn't please her and was worried she would cause a scene again. So she was no longer welcome in our salon. The next day complaining customers husband came in and caused the same loud scene.>> There would have been an easier way to solve this and we would have been more then happy to help her out and redo the color. But the way they both came in and mistreated all of us is not how we care to do business. Therefore there will be no refund or redo of color.>> Thanks     [redacted]     Heather Haupt     (Salon Owners)