Casa Blanca Restaurant & Café

Initial Business Response /* (1000, 5, 2015/12/23) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
The delay was due to the supplier not making the delivery as promised. The set did finally arrive and was delivered on...

Monday 12/22/15.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The bedroom set was delivered.... but there is damage to the headboard and mirror...this was to be new furniture. Headboard and mirror need to be replaced...Delivery guy was to inform the business. He said.. would let them know.....of the damages.....
Final Business Response /* (4000, 9, 2015/12/29) */
These items were damaged in shipment but were delivered so our customer would have the bed available. On the day they were received the damage was noted and replacements were requested from [redacted] The replacements are expected on our delivery January 4th. They will be exchanged with the customer as soon as they arrive. We apologize for the inconvenience but sometimes there are items that are damaged in shipment.
Final Consumer Response /* (2000, 18, 2016/02/02) */
Re: Furniture Wholesale to the Public The damaged mirror and headboard was replaced last Thursday. Everything looks great and all is good .....Thanks for your help ... [redacted] W [redacted] XXXXX