Carter's Cars, Inc.

It is against company policy to hold vehicles for customersThe only time we hold a vehicle is if it is paid for in full and the customer is arranging a time to pick the car up at a future dateI never said we would hole the carI suggested that it probably would not sell because we had not had a
chance to advertise the car publicly yet*** was afforded the opportunity to purchase the car when she was here and was not comfortable making that decision without further thoughtShe in no way said she was going to buy the car at that timeI called *** to explain that the car was sold as soon as I knew it wasDuring this phone call I offered to discount the car she originally came in on to compensate her for any inconvenience that this might have caused herA discount should be more that adequateat that time she refused my offerIf *** still wishes to I will uphold my offer to her