Cars and Trucks Direct

We are sorry about the experience as you describe itAlthough we haven't had the opportunity to visit with [redacted] about this, we will let you know that we have made and continue to make significant changes in our selling procedures including changing personnel when we have toOur hope is that your experience is not reflective of our staff's ongoing interactions and with our focus on satisfying customers and improving our business and sales processes we expect this kind of poor customer interaction to cease As for your request for reimbursement, we will direct our office to reimburse you as you have requestedPlease allow up to 2-weeks for that to happen as we are going into an extended holiday weekendThank you for your feedback and patience

We have been in contact with the customer, have received their vehicle and are currently attempting to make repairs to the vehicleWe have kept them apprised of our efforts and will work towards a good solution with them

While we are truly sorry that the *** family has had a difficult time with this vehicle We don't have a crystal ball to predict which vehicles will break down and how oftenEven though we were under no legal obligation to do anything, we stepped in to pay over $in goodwill repairs
to an independent shop, in our attempt to get this vehicle up and running which it did for some time and miles.On the other hand, the *** family has an unpaid balance of $for their part of the repairs that we covered in addition to the $in goodwill repairs that we agreed to payWe understand they don't feel obligated to pay this, but they did sign a note saying they would pay $per month for their part of these repairs and have not made a single paymentWe are truly sorry for their problems with this vehicle and feel that we have stepped up considerably to assist them; however, we are not going to buy the vehicle backWe wish them the best in the future and hope they are able to trade the vehicle in or get it repaired to their satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This is the second time we have contacted Revdex.com for this company!! They sold us a car that has been a problem since day one!! We have had our expedition for a year in June and it has been in our hands less than months straight! it has given us so much problems its one this after another with this truck!! I have a special needs son who has had to miss appointments and therapy due to this vehicle! We have put so much money, Time and so much more into this car! I really need help with this and am not sure what to do!

From: *** *** [mailto:***] Sent: Tuesday, October 07, 8:AMTo: ***Subject: Complaint not followed through with
Good morningI am writing this to inform you that the business that I complained about ripping me off, still has yet to pay, even with verification of notice from your establishmentI am now seeking reimbursement in the amount of $1,I have been without a vehicle and have gotten behind on bills due to this whole fiascoI expect to hear something by the end of the business day

While we are truly sorry that the *** family has had a difficult time with this vehicle We don't have a crystal ball to predict which vehicles will break down and how oftenEven though we were under no legal obligation to do anything, we stepped in to pay over $in goodwill
repairs to an independent shop, in our attempt to get this vehicle up and running which it did for some time and miles.On the other hand, the *** family has an unpaid balance of $for their part of the repairs that we covered in addition to the $in goodwill repairs that we agreed to payWe understand they don't feel obligated to pay this, but they did sign a note saying they would pay $per month for their part of these repairs and have not made a single payment
We are truly sorry for their problems with this vehicle and feel that we have stepped up considerably to assist them; however, we are not going to buy the vehicle backWe wish them the best in the future and hope they are able to trade the vehicle in or get it repaired to their satisfaction

We have been in contact with the customer, have received their vehicle and are currently attempting to make repairs to the vehicle. We have kept them apprised of our efforts and will work towards a good solution with them.

We are sorry about the experience as  you describe it. Although we haven't had the opportunity to visit with [redacted] about this, we will let you know that we have made and continue to make significant changes in our selling procedures including changing personnel when we have to. Our hope is...

that your experience is not reflective of our staff's ongoing interactions and with our focus on satisfying customers and improving our business and sales processes we expect this kind of poor customer interaction to cease. 
As for your request for reimbursement, we will direct our office to reimburse you as you have requested. Please allow up to 2-weeks for that to happen as we are going into an extended holiday weekend. Thank you for your feedback and patience.