Carroll's Exterior Remodeling Inc

We have reached out to the homeowner and explained the issue around his pending claim with CertainTeed.  We assured the homeowner that we are still working as his advocate to help him collect what may be due to him from the Class Action lawsuit through CertainTeed.  Mr. [redacted] said he...

understood and that he would remove his complaint when he received the settlement from CertainTeed.  As we are not the one paying Mr. [redacted] all we can do is continue to advocate for him with CertainTeed as we have said we would do.

We've contacted this homeowner and set up a plan to resolve his concern. He has agreed to remove his complaint as of the 24th of February per the plan we have agreed upon with the homeonwer. We ask that this complaint be put on hold until that day. This was a pre-existing issue that we should...

have addressed at the time of roof replacement a couple of weeks ago, and we are doing so now.

Initial Business Response /* (1000, 5, 2015/12/08) */
We have not received a single request from the homeowner- they may have contacted the office we closed in 2013. All of our warranty information is on the back of the contract the homeowner signs before we start their job. All the homeowner...

needs to do is look on the back of their contract, which they would've been instructed to do by their salesman. Thank you.