Carpet Plus

Initial Business Response /* (1000, 5, 2015/08/05) */
August 5, 2015
Revdex.com, Inc.
1000 Broadway, Suite 625
Oakland, CA XXXXX
Attention: [redacted]
Re: Our Policyholder: [redacted]
Claim Number: Auto XXXX-XX-XXXX
Date of Loss: July 12, 2015
Revdex.com File...

Number: XXXXXXXX
Complainant: [redacted]

Dear Ms. [redacted]:
We are in receipt and have reviewed Mr. [redacted]'s complaint to your department submitted on July 23, 2015. Your complaint assignment has been referred to me for response.
As requested, here is our position.
Mr. [redacted] was involved in a parking lot auto accident at the San Jose Airport with one of our auto insured policyholders. Unfortunately, our policyholder did not report to us that he was fully responsible for the accident. Our Claims Division investigated the loss and found both parties, each 50% responsible for the accident.
In his complaint to you, he asked desired resolution for an inspection and repair of his vehicle. We have reached out to Mr. [redacted] to inspect his vehicle and as of today, we have not heard from him. Because of the evidence in front of us, we are offering 50% payment for the damages to his vehicle.
If Mr. [redacted] should have any questions concerning the claim status & process, he may contact the following parties in our Claims Division:
AAA Adjuster: [redacted], Phone Number: XXX XXX-XXXX extension: XXXXXXX
AAA Supervisor: [redacted], Phone Number: XXX XXX-XXXX extension: XXXXXXX
Should you have any questions or require any additional information, please contact me directly at the number below.
Sincerely,
[redacted]
Policyholder [redacted] Analyst
CSAA Insurance Group, a AAA Insurer
Phone Number: (XXX) XXX-XXXX