Carpet King

Painful experience to install a simple bedroom It took many trys to get this right First the carpet was not ordered properly Second the first install was terrible and required multiple visits to fix seams to discover after 1/months the color mismatch existed The padding was disgusting and after multiple discussions they agreed to replace padding at an up-charge which I paid They showed up to replace padding and because of the questionable experience I left work to meet installers After pulling up carpet they had the wrong padding with them and had to go back to warehouse to get the correct padding (honest mistake???) If I were not present it would have been another round Then they had to contact manufacturer to replace the defective color mismatch, which they did I had to move the furniture three times for this crazy experience Finally they came to install the replacement carpet and got it done after over two months of nuisance, stress, loss of work time, etc To this day, no call to confirm satisfaction This couple week process started in May and was completed under-duress in late August A quality company would have tried to compensate the customer who had this level of a terrible experience! This customer runs a service business and understands everything doesn't always go as planned With that said, a company that cares would make sure a customer that had gone through what I did was satisfied Hence the rating

Just want everybody to know, the best place in the world for flour coverings, carpet, and good quality carpets is to go to Flooring Expo I went to the store in Woodbury, MN and dealt with Terry [redacted] and he was very honest and did not stear me wrong A very nice man to work with and honesty these days is important to me and always has been You will never go wrong here and I have dealt with Terry for many many years Check them out, you won't be sorry

Per our conversation, I would like to respond to complaint # [redacted] We are in contact with the customer, [redacted] ***, to rectify the problem She has stated that once the work is completed that she will retract her complaint I will be in touch once the work is done to make sure that the complaint has been retracted and rectified Thank you for your time! [redacted] [redacted] | OFFICE MANAGER [redacted] | PRESIDENT CARPET KING, INC Office: [redacted] *** Steve's Cell: [redacted] *** Fax: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

STAR performance with all persons from Carpet King that I was contacted by or involved with during the entire process Will definitely use them again when we are ready to re carpet remaining rooms

I'm in the process of replacing our carpet, I made an appt for a free quote, the salesman came out and I felt he was very pushy, I told him I needed time to think about what he told me, I wanted to make sure I was making the right decision, he wanted me to sign a contract, I told him I was not comfortable with this, after going back and forth he got upset, almost like he was whining and said just forget it, very bad vibe from this guy, I will probably not be giving them a call for this reason

Carpet looks great! Thanks Carpet King!

I spent a good deal of time listening to the sales person explain how much better Carpet King is then another in-home carpet / sales company that I had previously used and was disappointed in the quality of the carpet I was assured as to how much better Carpet King is as a company I agreed to the purchase, provided 50% downpayment and was told the remainder would be due AT the completion of the installation I was told I would be contacted within a week to schedule the installation Ten days went by, so I contacted the office I was told the carpet would be in on Monday and we could schedule the installation The installation was scheduled for Thursday On Wednesday, I received a phone call to confirm the installation time frame - afternoon on Thursday I contacted Carpet King and was told that was what I had agreed to - I have reviewed the minimal paperwork supplied and no where does it state they will charge my credit card the day BEFORE delivery/installation Shortly after the phone call on Wednesday, I noticed two emails from Carpet King Two separate transactions had been made about minutes apart - with different authorization numbers My credit card had been charge the day BEFORE the installation was to be completedwhen I contacted Carpet King, I was told the issue is with my credit card statement, not their financial institute I contacted my credit card company and was provided with the authorization code for two separate transactionsCarpet King refused to remove the second transactions and I am forced to dispute the charge with my credit card company The morning of installation I received a unintelligible voicemail which sounded as if they would arrive after PM to install the carpet I called the number back and told them after five is evening, not afternoon as agreed After some discussion they agreed to come at noon Two workers showed up in a run down van with "xxxxx cycle racing" on the side - nothing about Carpet King as I had been promised in the sales pitch They had my carpet - so I guess I can only assume they were sub-contracted by Carpet King One more indication that Carpet King is no more responsible or trusted then their top competitor I had agreed to pay them extra to move a small piano - but I had to explain to them how to move it safelyThis review is no reflection on the installers only Carpet King as a company and their procedures However, it should be noted that at the completion of the installation, the worker requested I signed the portion of his one page document that said 'to be signed before installation" He stated he would not be paid if I did not sign I do not recommend Carpet King I definitely will not choose them again I regret having chose them this time

Working with Carpet King on this project was a great experience! I highly recommend themDean came out to my home and was very pleasant, everything went smoothly and everyone was courteous and concerned about my satisfaction

In early part of September I got two estimates to do my flooring one for $and one for $the last one from Carpet KingI went with them because of the promises they made it and the salesman appeared to know what he was doingThe latter I'm having an issue with and also the customer service of this company After the install of maple flooring they put the quarter round of maple up against my oak baseboard which totally looks wrong and the specialist doing the install on top of the sales person should have said we should not do this, but in fact it was done and I called to complain about itI got the runaround for three weeks only to finally have the customer service guy say"yeah we can do it but I'm gonna charge you $more!!! " I told the guy at customer service that I am very unhappy with this and that I should not have to pay anything seen it was their mistakeThe sales person was in and out of my house within minutes we did not spend time talking about this at allI read about bad reviews before but I figured I'll go with them it'll be OK, boy was I wrong I told the person at customer service I was gonna leave a scathing review everywhere I can and he didn't seem to care, I spent $plus I'm hard-earned money on this company and this is the treatment I get I am so upset I can't tell youDo not I repeat do not use this company unless you want to get the shaft on any customer service follow upA big-name company like Carpet King totally Dropped to ball I am so upset

I will NEVE order from carpetking againThe sales person asked for my credit card info over email and every time I asked him when my installation date would be he completely ignored my questionI sent multiple emails askingI even called the pre installation number and of course their computers were down and I was promised a call back that day, guess what? No one called meI still have no idea on the status of my order but they were sure quick to take the money out of my account

This is in reference to complaint ID [redacted] The customer used a dryer to dry a load of laundry and it when the clothes finished drying they said one of the sweaters was damaged However if the issued had been the dryer was too hot then it would have damaged all of the clothes The customer showed me a sweater and it appeared to me that it was a cigarette burn on the sweater The dryer did not and could not have caused any damage to the sweater Also when the customer approached me I was in the middle of helping another customer I explained to the customer that the dryer did not cause the damage and they kept insisting they were going to contact the Revdex.com so I asked them to leave and they would not comply so I assisted them to the door I dispute their claim and there will be no reimbursement given Thanks Lyons Modern Cleaners

I am rejecting this response because:
On July 21, I spoke with Guiliano, and have not heard back from him since then I have provided the documentation that he has requested twice, I have been told by the CEO that this will be taken care of according to Warranty Standards, and at this point I have not heard a thing, nor has anything been done to fix this situation

I went to the Carpet King store in Maplewood MN a couple of times I had a horrible experience with the sales person there, Susan W*** She was extremely rude to me I went there once to check prices for carpet for myself and a second time to look at carpet for my boyfriend's house We are both selling our houses and need to replace the carpet in the entire house For mine, I decided to go with *** *** for a number of reasons (sales people were more friendly and helpful, prices were better, and I just liked the carpet better) Yesterday we went to look at carpet for my boyfriend's house We were both asking questions At one point, she raised her palm at me and said "I'm not talking to you because you won't buy carpet from me and you're just looking for cheap stuff because you are selling the house" I stepped away from that conversation and proceeded to look around Then after my boyfriend found some vinyl that he liked, he asked about checking out a sample and how long he could keep it for Susan then said he needs to return it the next day and that I didn't return my sample on time They went to the back of the store to take his information down I was still towards the front of the store Then she called my name and yelled across the store "come over here, I want to show you something." Once I do get there, and I don't know why I didn't just walk the other way, she says 'this is cheap, maybe we can get your business too with all that square footage' Dream on I am taking my business elsewhere I did call the manager today and got such a lukewarm response that I know nothing will be done about it The only good thing that came out of this is that it reinforced my decision to go with *** ***
I am baffled that I can't find any reviews, good or bad, anywhere for Carpet King, not on Yelp, not on Angie's List, not even here

[A default letter is provided here which indicates your acceptance of MediationIf you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the consumer in reference to complaint ID .***, and find that Mediation is necessary
Thank youWe agree to mediate -that is part of our membership
Thank you,
Giuliano ***
Customer Service Manager

[A default letter is provided here which indicates your acceptance of MediationIf you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the consumer in reference to complaint ID .***, and find that Mediation is necessary
Thank you.We agree to mediate -that is part of our membership. Thank you, Giuliano *** Customer Service Manager

I have left a message for this customer, and received a call back After that, I was unable to leave a message or get any response when I called back I will email the customer, in hope to resolute this matter Thank you, Giuliano *** Customer Service Manager Carpet
King***copied and pasted from email

The carpet was installed on 06/27/ I have left a follvoice mail message on the customer's phone, to call me if there are any other issues
"">We apologize for the inconvenience, and for the lack of communication during this process Thank you, for your time and help with this issues! Giuliano [redacted] Customer Service Manager Carpet King
[redacted]copied and pasted from email

We are sorry to hear that Ms. [redacted] is dissatisfied with the carpet.  I have contacted Ms. [redacted], and we scheduled a repair/inspection with an installer for Tuesday 04/17/18.  We will ensure that the job is completed to industry standards.   We apologize for the...

inconvenience, and appreciate Ms. [redacted]'s time taken to address this issue.

Please allow us to apologize for our customer's inconvenience.   At this point, the flooring manufacturer Armstrong has denied the claim, based on the fact that "noise" in laminate is not a covered condition.  Although the foam used under the flooring was not the one that Armstrong...

recommends, Carpet King used a foam made for use during laminate installation.   We have asked Armstrong to further review our customer's claim, since the flooring also has small gaps on the edges.  We have also asked our customer for leftover planks that are not installed, which we could send to Armstrong as proof of claim.     We ask our customer to please allow more time for processing the claim, and supply uninstalled planks.   Thank you, Giuliano [redacted]