Carpet Care Plus

Revdex.com,
We researched this complaint and our records show the order was placed on [redacted], was shipped on [redacted] and we suspect would get to the residence on [redacted].  Please apologize to [redacted] for any confusion or dissatisfaction.  She can contact our call center Manager (Nancy Koenig at...

###-###-#### or [redacted]) to assist her who is aware of this complaint.  Our call center calls do bounce to a 3rd party call center if all the C-21 Guest Service Operators are busy that can assist in many E Commerce or store issues but are limited with when it comes to sensitive information.  We monitor the call center's performance carefully to avoid not providing an excellent level of service at all times.  We appreciate [redacted] documented her dissatisfaction.  We are taking corrective action. 
Sincerely,
John F[redacted]
Corporate Director

Revdex.com,
Please apologize and thank [redacted] for taking the time to identify this problem that we agree is unacceptable and not the level of service we aim to provide.  The refund was process before we got this complaint and we instructed our Guest Service Manager (Nancy K[redacted] ###-###-####) to...

reach out to [redacted] to ensure she is satisfied. 
John F[redacted]
C-21 Director
Tell us why here...

Revdex.com,
We suggest [redacted] reaches out to our downtown Store Manager (VP) named Paul K[redacted] (###-###-#### or [redacted]) who will resolve any outstanding issues.  Paul is familiar with this complaint and wants to resolve this. 
Sincerely,
John F[redacted]
C-21 Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Delivery of product,  for which I originally filled a...

complaint, has been received, however, another one has gone missing, never received.  -Sent to Miami, FL instead of Illinois.

Revdex.com,
Please apologize to [redacted].  Her order was never processed due to 3rd party concern with the currency being utilized in her transaction.  This is common when information inputted by the client does not match what their bank card has on file.  [redacted] should have systemically...

received a communication that the order was cancelled.  [redacted] spoke to our Corporate Guest Service Manager (Katy C[redacted] ###-###-####) yesterday who explained the currency issue that is in place to protect her account.  Katy is working with Ms. Lin on selecting another item since the original item did got back to being available and subsequently sold out.  Again we apologize for the inconvenience and our aim is to satisfy [redacted] to the best of our ability.
Sincerely,
John F[redacted]
C-21 Director

Revdex.com,
The refund was processed at the C-21 return center.  [redacted]'s complaint should be directed to Paypal that does not post credits immediately.  We are confident this problem is resolved.  [redacted]'s complaints about our Corporate Guest Service division were taken constructively and a significant effort is being made to ensue we forecast spikes in their workload so we can ensure every C-21 guest is completely satisfied with our guest support division.
Sincerely,
John F[redacted]
C-21 Director
Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answdoer Here]
 does say only return policy for regular customer , if you had returned multiple times they change the policy , which is nowhere found on there website or a posted in store 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com,Please thank [redacted] for taking the time to share this disappointing experience with us.  We took immediately action to resolve [redacted] issue and any future guest problems.  Our Corporate Guest Service Manager Katy C[redacted] called [redacted], apologized and they...

developed a plan to fix the problem. Sincerely,John F[redacted]C-21 Director

Revdex.com,
Please apologize to [redacted]  Its obvious in this complaint a Cashier error snowballed into more frustration as we unsuccessfully attempted to use a 3rd party delivery service to immediately satisfy [redacted]  We have forwarded this complaint to our downtown Store Manager (VP)...

named Paul K[redacted] (###-###-#### or [redacted]) who said he would reach out to [redacted] to resolve.  He also will address his team members highlighted in her complaint. 
Sincerely,
John F[redacted]
C-21 Director

Revdex.com,
[redacted] needs to call Louie L[redacted] from our Corporate Office [redacted] (M-F 10 to 5) who will help resolve this problem (note: he is aware of the issue and expecting the call and will be off this Monday back Tuesday).
Sincerely,
John F[redacted]
C-21 Director

Revdex.com,
Please apologize to [redacted].  E mail notifications were sent 3-** and 4-* according to our records before she spoke Yves one of Guest Service Operators on 4-*.  They may have landed in her spam mail.  Her debit card was not charged but an authorization code is placed against it...

until we ship the order out then its charged.  This process is a normal E commerce bank or debit card process to hold a space on a client's open to buy balance so the sale does not get rejected when the card is actually charged.  Our Corporate Guest Service Manager spoke to [redacted] today, she cancelled the sale to remove the purchase dollar amount authorization hold since the item was still not available.  We also sent her a $25 gift card for her troubles.
Sincerely,
John F[redacted]
C-21 Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for your reply.  Your guest service manager Lionel  told me he would not ship the items, therefore it was not an unsuccessful attempt. My son was home and willing to accept the first attempted delivery, however, according to Lionel, they did not leave the merchandise because he wanted I was not here to receive it, which is ludicrous. I have been shopping at Century 21 since I was 16 years and never had such an experience. I have been shopping there since the store was on third the size it is now. I am now almost 50. I do not want any merchandise sent to me, your ces are deplorable. Perhaps you might want to in-service your staff and remind them the customer care team represents the store and alienating veteran customers with a wide circle of friends is never a good thing. I want a full credit/ refund for my purchases.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com,
Please extend a sincere apology to [redacted].  We appreciate that she took the time to compose her complaint about our corporate guest service center.  Our goal is to provide our customers with a fantastic shopping experience and to support our e commerce business with a real person...

help desk.  We shared [redacted]'s complaint with key executives who will take corrective action to ensure we always deliver a positive experience when reaching out to us for help.  We asked our Corporate Care Manager [redacted] to reach out to [redacted] to resolve her issue.
Sincerely,
John F[redacted]
C-21 Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and glad that this was resolved, despite the length of time it took.
Sincerely,
[redacted]

Revdex.com,
We spoke to [redacted] yesterday who confirmed she received the combined gift card.  She complained about the initial balance of one the gift cards.  We researched the history of this gift card form [redacted] that was not initiated with her purchase.  She confirmed she purchased the gift card not from C-21 but from web sited named Raise.com.  We informed her issue is with the seller (Raise.com) not C-21 who sells to gift cards to their clients directly and would never use a unreliable 3rd party swapping website.  This matter is closed.
John F[redacted]
Corporate Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com,
This is unique problem but our Corporate Guest Service Manager [redacted] is working with Dougherty to find her bag and credit her account. 
Sincerely,
John F[redacted]
C-21 Director

Revdex.com,
Our Corporate Guest Service Manager (Nancy Koenig at [redacted] or ###-###-####) will continue to call Ms. G[redacted] and will resolve the issue once they are finally able to connect.  We apologize for the inconvenience but confident Nancy will connect with her asap.
Sincerely,
John F[redacted]
Corporate Director

Revdex.com,
Our Corporate Office called [redacted] back earlier today and they were able to resolve the matter even received this follow up e mail.  [redacted] can call Louie L[redacted] back at [redacted] if she is not satisfied. 
Sincerely,
John F[redacted]
C-21 Director