Carolina Eye Care Reviews (%countItem)
Carolina Eye Care Rating
Address: 100 Country Club Ln, Anderson, South Carolina, United States, 29625-1717
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I paid for services rendered and glasses in full at the end of my appointment. I was told I had paid in full and would not owe anymore money. A few days after my appointment they called me and told me I owed $90.00 on my bill because the young lady checking me out miscalculated the costs. I made sure before leaving that there would not be anything else owed to receive my glasses. They told me no. Today I was told in order for me to receive the exact glasses I had ordered I would need to pay $90.00 more. I already paid in full for my glasses. I was told I would not owe any more money and now they want $90 more dollars.
My issue was resolved exactly as I wanted
It was correct that one of our staff made an honest mistake in calculating the cost of her glasses. In pursuit of good faith and customer service, we are willing to honor her settlement desire. We will cover the cost of her balance, and for her to receive the glasses she ordered exactly as she had ordered them.