Carolina Eye Candy Beauty and Relaxation Lounge

Please see the attachments that will confirm that this is a frivolous complaint. I have attached email response to the former client stating we would gladly refund her money, emails from the credit card processing company stating the refund submit was done and responses to the former client from the credit card processing company giving instructions on how the former client can handle their financial institution if the funds have not been deposited back into her account at this point . . . . . .

I have attached documentation to confirm that Carolina Eye Candy Beauty & Relaxation Lounge did INDEED request a full refund for the named former client, even though a refund WAS NOT warranted. Sometimes in business we give up the right for the wrong, and that is the case in this situation. She received services of which she stated she was pleased with, and then immediately lied and told her husband that she was having issues and went to another business to have it resolved. That is unbelievable! We were trying to understand how she could state she was pleased, loved the outcome (with witnesses in the building) but later stated something different to her husband. She and her husband did play phone tag with the business, but due to schedules and the size of the business, it is not that we were giving her the run around, but we had a lot going on with travel, business functions, and working with clients.

She later had her husband come in to the business to intimidate the staff, wearing a gun on his holster which was extremely unprofessional. She has avoided all contact with the business, which leads us to believe that she is NOT the one that is demanding a refund, but it is indeed her husband who is behind all of this. He was the only one that has come to the business, called to speak to someone, and the emails, even though they say they are from the client, are clearly written by her husband. The email response to the business even had the gall to state that the only witnesses were people who worked for the business. Okay, does that matter? If one is involved in a car accident, and the party that was hit by another driver had their mother or another relative or friend in the car with them, would they in turn NOT be a credible witness just because they know the driver who was hit? Does the police officer that comes to document the details of the car accident scene automatically dismiss the witness who was in the car and look for someone who was around but doesn't know anyone who was involved because they won't believe that the other person would be credible?

Because of the factors of this issue:

former client came to receive a service;

former client stated she was pleased with the service with witnesses in the building that witnessed the transaction

after the fact she claimed to have issues with her service and was in pain and needed to go to another business to have it handled (but did not allow us to see what was going on) but her husband stated she called him stating she was in the car outside the business and was in pain and could barely see to drive (unbelievable) but could see her way to drive to an altogether different business and supposedly pay to have her eyelashes removed

when we made attempts to find out what was going on and have her come in she stated she had to have them removed by another business and had her husband calling and coming to the business

Her husband came in with gun in holster on his hip without an appointment to speak to someone and intimidated the staff and others that were in the small proximity of seeing him there and not knowing what was going on

The owner spoke to the husband of the former client and he stated he understood and would have his wife reach out to us and said she would probably email instead of calling (but we requested to SPEAK to her)

After the conversation in person with the former client's husband a long and rude email was sent demanding a refund

The owner replied stating it just wasn't worth it and we would just submit a refund request to her

We have come to the conclusion that the former client either got a service her husband was not pleased about her paying for and wanted to get the money returned for it, or she was just trying to get a service done for free. . . . These are not the types of clientele we prefer to work with so we gladly wished her well and submitted the refund request.

Therefore this is outright harassment at this point and we request they leave the business alone from here on out. The business has only sent a refund to be done with this situation to be done with it; not because we are admitting ANY wrongdoing on our part. The company's merchant credit card processor has confirmed that the refund was issued to the former client's financial institution and it is out of our hands. The credit card processing company was kind enough to email us the proof, also copying the former client on the email to clearly show that we requested a refund be issued on November 7th.

Therefore we respectfully request that the Revdex.com find in our favor and realize that this former client is just harassing our business and demanding money be issued to her in excess of what has already been sent. It is out of our hands and we just wish to move forward from this situation. She needs to contact her financial institution DIRECTLY not our business, and handle it from there, just like the credit card merchant processing company stated to her in the email they sent to her on 11/29. Thank you Revdex.com for giving businesses the opportunity to speak and have a voice when they sometimes feel silenced due to the shouts of sometimes disgruntled people who want to try to be unfair to businesses that have done all they can possibly do. You can't please everyone. But we honestly do try.