Carolina Chaos Off Road, LLC

02.04.18-transmission went out on our Ford Escapewe selected Carolina Chaos,a referral from my father and brothersMark H***,the owner,is in a jeep club with familymember and had completed repairs for family before
02.12.18-contacted Mark to picar and begin the repairs
02.26.18-Mark request $for purchase of transmission
03.14.18-requested update,transmission arrived but was the incorrect one
03.19.18-off the week of March 19,but "his guys" would install it
03.24.18-rec'd a text from Brandon,transmission on order but not installedNo further communication
04.09.18-per Mark via telephone,ready to be put on the lift; a 14-hr job,would let us know when ready
04.11.18-requested update,shop had "fallen behind",would be Friday before complete,needed to go to Ford dealership for reprogramming
04.16.18-requested update,car "still on the lift" almost ready to go to the dealership
04.19.18-requested update,followed up with voicemail,no reply
04.20.18-left anoth