Complaint: [redacted] I am rejecting this response because: we already paid the invoice (we thought this would take 20+ days and did not want to be delinquent.) They could cancel when they receive and we can resend? Or they can resend the difference I understand their position but they were not able to explain where he was or why it took the plumber an hour to get to our houseIf they were more transparent in the billing and time we paid for it would have been easier Regards, [redacted]
I have already explained the whole situation to the customer Our guys are paid from thetime they leave for a job, until the job is complete and they are back at the office or readyfor a next call If she wants to deduct she can go ahead and do that, if she wouldhave said that on our phone conversation I would have agreed then I don't know how elseI can make her happy
Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Thank you for assisting in this process Regards, [redacted]
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*** *** ***Hi there, I just wanted to follow up that this dispute was never settled Hahn said they would reimburse us and did not The complaint is closed on the website and they still have their A+ rating?Thanks!-- *** ***
Revdex.com:
I understand I waited too late to reopen this complaint. I was still never refunded for :of work not done agreed upon in the initiating complaint. The $"discount" was not a discountWe had a plumber for hr minutesThey charged for 4. This "discount" is correcting hour of over billing but the rest was never resolved (even through previous account manager said they would refund $80).We'll give up, just disappointed to see A+ rating accompanying lack of transparency in billing and customer satisfaction
Regards,
*** ***
***, we are willing to credit you the Trip ChargeFor clarification, our Trip Charge covers our costs to get our Service Technician in his Service Vehicle to your residenceThe clock starts when the Technician leaves the previous job and ends when he finishes the jobThis may be a common misunderstanding as a lot of people may track the time a Service Technician is at their residence, but getting there is a real event, with real costsMost, if not all service companies charge a "Trip Charge", or have a minimum charge for any service call.Thank you for your business ***! I will send you a new, discounted invoice in the mail
Hahn Plumbing and Heating, Inc does have a Trip Charge of $This charge establishes a minimum charge to cover expenses we are certain to incur by being available to take our customer's calls, mobilize our technician, equipment and vehicles to be onsite and attend to our customer's needsWe
often get calls from our customers asking about cost, but because there are so many variables - particularly with sewage lines - we cannot provide an exact cost over the phoneTree roots in the sewage lines of fort Collins is an increasing problem and depending on sewage line access (clean-outs) tree root removal can take quite a bit of timeSeldom do we clear them all in a first pass, and often we have to "snake" the sewage line more than once to be sure we are not back again in a short period of time.In this case there appears to be a bit of a miscommunication, in that our $charge for the first half hour was our Trip ChargeThe Thanksgiving holiday surely delayed the delivery of the invoiceWe do have a one time charge for the equipment we use to cover wear and tear on the equipment, as we use it frequently and it must be replaced periodically.Hahn Plumbing and Heating, Inc has been serving the Fort Collins area for almost yearsWe have had to be fiscally responsible, and responsive to our customer's needs to maintain our service to the communityWe appreciate your business and stand ready to serve again.Thank you
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Thank you for assisting in this process
Regards,
*** ***
I do not have enough information to investigate thisAn invoice number would assist me to get startedWe do wish to have satisfied customers, and I will pursue thisI just need more informationI would be more than happy to get this resolved
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*** ***I am so sorry I did not respond in time It was a federal holiday week and I assumed working days not calendar days.If I was able to respond, I would not have the invoice from a year ago However if you follow the log Hahn did say they would refund the 80$ for time charged that they did not provide serviceThey should be able to look that up by last name.I was unsure how they maintained their A+ rating with a complaint and wanted to let you know that despite the system of record saying it was resolved (because they agreed to pay), they did not follow through.We will eat the $they owed us but at least there is record of over billing since this is public information.Thank you.-- *** ***
Complaint: ***
I am rejecting this response because: The company has onlly told me that they charge what they charge They admit that there was a miscommunication about what they call the $"trip fee" and what I was told was the "$fee for the first half hour." They are the ones who miscommunicated and it is their responsibility to make the $cover what was told to me: that it covers the first half hour of work at my house I am willing to pay the machine fee, but I am not willing to pay a trip fee I am living on a limited income and can't afford to pay for their mistakes
Regards,
*** ***
I have already explained the whole situation to the customer. Our guys are paid from thetime they leave for a job, until the job is complete and they are back at the office or readyfor a next call. If she wants to deduct she can go ahead and do that, if she wouldhave said
that on our phone conversation I would have agreed then. I don't know how elseI can make her happy
Complaint: ***
I am rejecting this response because: we already paid the invoice (we thought this would take 20+ days and did not want to be delinquent.) They could cancel when they receive and we can resend? Or they can resend the difference I understand their position but they were not able to explain where he was or why it took the plumber an hour to get to our houseIf they were more transparent in the billing and time we paid for it would have been easier.
Regards,
*** ***
Complaint: [redacted] I am rejecting this response because: we already paid the invoice (we thought this would take 20+ days and did not want to be delinquent.) They could cancel when they receive and we can resend? Or they can resend the difference I understand their position but they were not able to explain where he was or why it took the plumber an hour to get to our houseIf they were more transparent in the billing and time we paid for it would have been easier Regards, [redacted]
I have already explained the whole situation to the customer Our guys are paid from thetime they leave for a job, until the job is complete and they are back at the office or readyfor a next call If she wants to deduct she can go ahead and do that, if she wouldhave said that on our phone conversation I would have agreed then I don't know how elseI can make her happy
Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Thank you for assisting in this process Regards, [redacted]
Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted] ***
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*** *** ***Hi there, I just wanted to follow up that this dispute was never settled Hahn said they would reimburse us and did not The complaint is closed on the website and they still have their A+ rating?Thanks!-- *** ***
Revdex.com:
I understand I waited too late to reopen this complaint. I was still never refunded for :of work not done agreed upon in the initiating complaint. The $"discount" was not a discountWe had a plumber for hr minutesThey charged for 4. This "discount" is correcting hour of over billing but the rest was never resolved (even through previous account manager said they would refund $80).We'll give up, just disappointed to see A+ rating accompanying lack of transparency in billing and customer satisfaction
Regards,
*** ***
***, we are willing to credit you the Trip ChargeFor clarification, our Trip Charge covers our costs to get our Service Technician in his Service Vehicle to your residenceThe clock starts when the Technician leaves the previous job and ends when he finishes the jobThis may be a common misunderstanding as a lot of people may track the time a Service Technician is at their residence, but getting there is a real event, with real costsMost, if not all service companies charge a "Trip Charge", or have a minimum charge for any service call.Thank you for your business ***! I will send you a new, discounted invoice in the mail
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***
Hahn Plumbing and Heating, Inc does have a Trip Charge of $This charge establishes a minimum charge to cover expenses we are certain to incur by being available to take our customer's calls, mobilize our technician, equipment and vehicles to be onsite and attend to our customer's needsWe
often get calls from our customers asking about cost, but because there are so many variables - particularly with sewage lines - we cannot provide an exact cost over the phoneTree roots in the sewage lines of fort Collins is an increasing problem and depending on sewage line access (clean-outs) tree root removal can take quite a bit of timeSeldom do we clear them all in a first pass, and often we have to "snake" the sewage line more than once to be sure we are not back again in a short period of time.In this case there appears to be a bit of a miscommunication, in that our $charge for the first half hour was our Trip ChargeThe Thanksgiving holiday surely delayed the delivery of the invoiceWe do have a one time charge for the equipment we use to cover wear and tear on the equipment, as we use it frequently and it must be replaced periodically.Hahn Plumbing and Heating, Inc has been serving the Fort Collins area for almost yearsWe have had to be fiscally responsible, and responsive to our customer's needs to maintain our service to the communityWe appreciate your business and stand ready to serve again.Thank you
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Thank you for assisting in this process
Regards,
*** ***
I do not have enough information to investigate thisAn invoice number would assist me to get startedWe do wish to have satisfied customers, and I will pursue thisI just need more informationI would be more than happy to get this resolved
*** *** *** ***
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*** ***I am so sorry I did not respond in time It was a federal holiday week and I assumed working days not calendar days.If I was able to respond, I would not have the invoice from a year ago However if you follow the log Hahn did say they would refund the 80$ for time charged that they did not provide serviceThey should be able to look that up by last name.I was unsure how they maintained their A+ rating with a complaint and wanted to let you know that despite the system of record saying it was resolved (because they agreed to pay), they did not follow through.We will eat the $they owed us but at least there is record of over billing since this is public information.Thank you.-- *** ***
Complaint: ***
I am rejecting this response because: The company has onlly told me that they charge what they charge They admit that there was a miscommunication about what they call the $"trip fee" and what I was told was the "$fee for the first half hour." They are the ones who miscommunicated and it is their responsibility to make the $cover what was told to me: that it covers the first half hour of work at my house I am willing to pay the machine fee, but I am not willing to pay a trip fee I am living on a limited income and can't afford to pay for their mistakes
Regards,
*** ***
I have already explained the whole situation to the customer. Our guys are paid from thetime they leave for a job, until the job is complete and they are back at the office or readyfor a next call. If she wants to deduct she can go ahead and do that, if she wouldhave said
that on our phone conversation I would have agreed then. I don't know how elseI can make her happy
I will send the difference back to the customer once we get the check
Complaint: ***
I am rejecting this response because: we already paid the invoice (we thought this would take 20+ days and did not want to be delinquent.) They could cancel when they receive and we can resend? Or they can resend the difference I understand their position but they were not able to explain where he was or why it took the plumber an hour to get to our houseIf they were more transparent in the billing and time we paid for it would have been easier.
Regards,
*** ***