CarMax

April 15, [redacted] ***, Operations Supervisor Moorefield Park Drive, Suite 300Richmond, Virginia 23236Re: Ms [redacted] ***Complaint ID [redacted] ***, VIN: [redacted] (the “Vehicle”)Dear Ms***:I am in receipt of the additional message dated April 10, regarding the Vehicle purchased from the CarMax store located in Norcross, Georgia on or about January 9, Ms [redacted] mentioned in the complaint that she has yet to receive refund check [redacted] in the amount of $for the cost she paid to have the missing lug nuts replaced on the Vehicle CarMax’s records indicate that the refund check was mailed from CarMax’s Home Office in Richmond, Virginia on or about March 31, to the requested address of [redacted] ***.Ms [redacted] should receive the refund check by April 20, However, CarMax encourages Ms [redacted] to contact the Business Office at [redacted] to have the check reissued if she does not receive the check by the above date.CarMax appreciates the opportunity to respond and considers this complaint closed.Please contact me at [redacted] extension [redacted] with any questions you may have.Sincerely, [redacted] Analyst, Executive Response Team

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I am not satisfied with Carmax and this Issue hasn't been resolved After dealing with Carmax, I decided to have my [redacted] towed to a [redacted] dealer [redacted] to have them look at and repair my [redacted] (Sept 5th)Upon their inspection, they found that the vent hose was not positioned in the correct place and that even if connected to the transfer case it was susceptible to water intrusion Carmax is claiming that I was off-roading or "water fording"Stating that the [redacted] had to have been submerged for water to get into the transfer caseNow, I have had a Geico claims adjuster along with the [redacted] dealer look at my [redacted] and they both see no signs of off-roading or floodingHypothetically speaking, If my [redacted] was submerged, like Carmax is claiming, there would be water in other places(Front/Rear Axle and transmission) Since water was in an isolated area, this should have told Carmax to look closer at the transfer case and all of its connectionsWhy didn't they? Wouldn't a good technician want to find out why and how water is getting in there so he could correct the issue that caused part failure? The [redacted] dealer also found no fluid in the transfer case and a broken vehicle speed sensorThe vehicle speed sensor is bolted to the transfer case and sends a signal to the computer to tell the speedometer how fast the vehicle is goingThe [redacted] dealer said that the housing was cracked and the seal/gasket was bad, that it was also possible that water could have entered the transfer case this wayThe sensor is not included with the new transfer case so my original sensor had to have been reusedCarmax should have seen this broken sensor when they replaced the transfer case in JanWhy was this not checked/noticed? The [redacted] dealer also noted that the rear axle cover was leaking and that I also had a leaky rear pinion sealWhen my [redacted] was in for repairs in Jan, I authorized Carmax to change the fluids and check for existing damage so I wouldn't have any future surprisesWhy is my rear axle leaking after they did service (oil change) and why didn't they find the leaking rear pinion seal? I came to Carmax in Jan and trusted them to find the problem with my [redacted] and fix itIn the end, because of their lack of due diligence/attention to detail, I ended up having the same problem in late Jul (failed/damaged transfer case) along with additional issues that shouldn't exist The transfer case completely seized up in Jan locking all four wheelsThat should have been enough for Carmax to carefully look at solving this problemWhat would have happened if the new transfer case that Carmax installed decided to completely seize up while I was driving on the highway??? Because of Carmax's negligence, they should be held liable for the repairs to my JeepThey should take responsibility by honoring the warranty and pay for the repairs or completely refund all that was paid to them [redacted]

Roman';"> April 2, Via Electronic Mail [redacted] ***, Operations Team Leader Revdex.com Moorefield Park Drive, Suite Richmond, VA Re: [redacted] Dear [redacted] ***: I am writing in response to your letter which forwarded the complaint of [redacted] ***On May 4, [redacted] *** purchased a [redacted] ***, VIN [redacted] (the “Vehicle”), from the CarMax of Fort Lauderdale, FL In his complaint, [redacted] *** is requesting CarMax pay for his blown engine because he had to repair his convertible top and replace his clutch within the first six months CarMax of Fort Lauderdale has addressed [redacted] convertible top tear by offering to pay half of the cost to repair as a show of goodwill CarMax was also told that [redacted] *** needed to replace his clutch six months after purchase but CarMax never received any documentation from [redacted] *** The engine malfunction has taken place approximately eight months after purchaseEven though [redacted] did not purchase an Extended Service Plan CarMax has offered to obtain an engine at cost and the labor at a reduced rate [redacted] *** had agreed to this arrangement but as of today has been unable to pay for repairs CarMax has had this engine on hand for ninety days and has tried to contact [redacted] *** several times to make plans for payment in order to replace the engine The Vehicle is currently parked in the CarMax Fort Lauderdale service area CarMax appreciates the opportunity to respond to this complaintIf you have any questions, please call me at [redacted] , ext *** Sincerely, [redacted] Customer Relations Analyst

Calibri;"> June 26, Via Electronic Mail [redacted] ***, Operations Suspervisor Revdex.com Moorefield Park drive, Suite Richmond, Virginia Re: [redacted] Dear [redacted] ***: I am writing in response to your letter which forwarded the complaint of [redacted] On March 1, [redacted] purchased a [redacted] , [redacted] (THE “Vehicle”) from CarMax in FtWorth, Texas In the desired settlement [redacted] stated a check for the diference on the value of a 2WD vs44WD, which is abot $plus the $for the [redacted] report purchase The window sticker on the truck stated it was a 4WD when in reality it was a 2WD The [redacted] report listed the truck as a 2WD and so did the local [redacted] dealership After reviewing the issue with [redacted] our Location General Manager has requested a refund for $be sent to [redacted] CarMax considers this issue to be resolved If you have any questions, please contact me at [redacted] , extension *** Thank you for providing CarMax with an opportunity to respond Sincerely, [redacted] SrAnalyst Customer Relations

March 4th, [redacted] ***, Operations Supervisor RevDex.com Moorefield Park Drive, Suite Richmond, VA RE: [redacted] (VIN: [redacted] the “Vehicle”) [redacted] Dear Mrs ***, Thank you for forwarding the complaint received in your office from Ms [redacted] regarding her purchase of the Vehicle from CarMax of Schaumburg, IL (“CarMax”) on February 4th, In her complaint, Ms [redacted] requested a credit for two replacement tires on the Vehicle due to concerns since purchase CarMax was aware of Ms [redacted] ’s concerns prior to receiving this complaintMs [redacted] inquired about the tread depth of the tires prior to purchase, which measured above both state and CarMax’s standardsCarMax informed Ms [redacted] that these tires would not be replaced as a result of that measurementMs [redacted] then elected to purchase the Vehicle CarMax had additional conversations with Ms [redacted] and her boyfriend on February 11th, 2016, and February 24th, 2016, when they again requested replacement of the tiresCarMax informed Ms [redacted] that because the tires exceeded standards there would be no replacement under her Limited 30-Day Warranty CarMax agrees to replace the tires at cost for Ms [redacted] but declines any further financial assistanceIf Ms [redacted] has further questions, she may contact me at 1-800-519-1511, ext Thank you for providing CarMax the opportunity to respond to this matter Sincerely, Curt D [redacted] Analyst, CarMax Customer Relations

August 19, Revdex.com Serving Central Virginia, IncMoorefield Park Drive Suite Richmond, VA RE: Consumer Complaint of [redacted] Complaint ID: [redacted] Retail Installment Contract Dated 03/19/(the “Contract”) Account No [redacted] Dear Sir/Madam: This is further to the above referenced consumer complaint Thank you for bringing Mr [redacted] complaint to our attention and for the opportunity to respond Mr [redacted] filed an identical complaint to the Consumer Financial Protection Bureau [redacted] We, again, thank you for bringing this matter to our attention and affording us the opportunity to provide this explanation If you have any further questions or concerns, please feel free to contact me at [redacted] or by email at [redacted] Sincerely, Brent A [redacted] CarMax Auto Finance CC: Henry Chen

August 8, 2014> VIA ELECTRONIC MAIL [redacted] Revdex.com Serving Central Virginia, Inc Moorefield Park Drive, Suite Richmond, VA *** [redacted] Dear [redacted] ***: I am in receipt of the complaint filed by [redacted] on July 29, regarding a [redacted] (the “Vehicle”), [redacted] that was purchased at the CarMax store located in [redacted] (“CarMax”), on or about June 28, [redacted] requested in her desired settlement that CarMax replace the Vehicle with one that is the same year, similar in mileage, and equipped with same exact features On or about July 24, [redacted] brought the Vehicle to CarMax for them to check for frame damage During this visit CarMax confirmed the Vehicle had frame damage CarMax guarantees our used vehicles are free and clear of frame and flood damage CarMax is currently working with [redacted] to resolve her concerns CarMax has presented [redacted] with options for resolution and is currently waiting for her decision CarMax appreciates the opportunity to respond to this complaint and considers this matter as being resolved Please contact me at [redacted] extension [redacted] with any questions you may have Sincerely, [redacted]

October 14, Revdex.com Serving Central Virginia, Inc Moorefield Park Drive Suite Richmond, VA RE: Consumer Complaint of [redacted] Dear Sir/Madam: Thank you for sharing [redacted] complaint and providing us the opportunity to respond After reviewing Ms [redacted] complaint it is our understanding that she would like to voluntarily surrender her vehicle because she continues to experience mechanical issues and her vehicle service repair agreement has expired Although this issue relates primarily to Ms [redacted] experience with our dealer affiliate, CarMax Auto Superstores (“Dealer Affiliate”), we will, nonetheless, attempt to address her concerns For background, on December 6, 2014, Ms [redacted] financed the purchase of a [redacted] (“Vehicle”) and an optional vehicle service contract (“ESP”) from our Dealer Affiliate The Vehicle at the time of purchase had 72,milesMs [redacted] and our Dealer Affiliate executed a retail installment sale contract, which was subsequently purchased by and assigned to us – CarMax Auto Finance Based on the service history outlined below, it is out conclusion that Ms [redacted] complaint is without merit § On December 22, 2014, Ms [redacted] took the Vehicle to our Dealer Affiliate because the check engine light was onOur Dealer Affiliate determined that the light was on because it had not been reset after the last routine oil change This issue was immediately addressed at no cost to Ms [redacted] § On June 6, 2015, Ms [redacted] did not show up for a service appointment she had scheduled for a routine oil change § On November 3, 2015, Ms [redacted] did not show up for a service appointment she had scheduled because the Vehicle’s check engine light was on § On July 13, 2016, Ms [redacted] , again, did not show up for a service appointment she had scheduled because of a broken engine belt § On August 23, 2016, Ms [redacted] towed the Vehicle to our Dealer Affiliate in West Sahara, Nevada because the Vehicle’s check engine light was on, the Vehicle would not start and the key was stuck in the ignition With Ms [redacted] ’ s permission, our Dealer Affiliate towed the Vehicle to [redacted] for a diagnostic assessment [redacted] determined that the Vehicle’s engine had failed and our Dealer Affiliate relayed this information to Ms [redacted] Our Dealer Affiliate also informed Ms [redacted] that the repairs would not be covered under her ESP because it had expired At the time, the Vehicle had been driven over 105,miles Ms [redacted] requested our Dealer Affiliate to tow the Vehicle back to their West Sahara location § On September 20, 2016, Ms [redacted] sent an email to our Dealer Affiliate requesting to voluntarily surrender the Vehicle This will confirm that we have taken possession of the Vehicle However, we will hold the sale of the Vehicle until sometime after October 28, 2016, to allow time for Ms [redacted] to decide if she would like to repair the Vehicle After this date, we will commence the disposition process If we sell the Vehicle, we will apply the proceeds to Ms [redacted] outstanding balance Ms [redacted] will be responsible for any balance that remains after we apply the sale proceeds to her accountHowever, if there is a surplus, we will send Ms [redacted] a refund check Thank you, again, for bringing this complaint to our attention and for the opportunity to provide this explanation If you need any additional information regarding the above, please do not hesitate to contact me directly by phone at [redacted] or by email at [redacted] Sincerely, Brent A [redacted] Operational Compliance Manager CarMax Auto Finance cc: [redacted]

February 24, 2015> [redacted] Revdex.com Moorefield Park Drive Suite Richmond, VA Re: MS [redacted] Dear Mrs***, Thank you for forwarding the complaint [redacted] received in your office from Ms [redacted] regarding the [redacted] , [redacted] , (the “Vehicle”) that she purchased on or about March 24, from the CarMax store located in [redacted] , Tennessee (“CarMax”) In addition, Ms [redacted] elected to purchase a MaxCare Extended Service Plan (“MaxCare”) to assist with repair expenses for a term of months or 150,miles, whichever comes first, with a $deductible In this complaint, Ms [redacted] is requesting “a newer model of the [redacted] with no money down and a reasonable note.” According to our records, Ms [redacted] brought the Vehicle to CarMax on or about September 15, 2014, September 22, 2014, November 4, 2014, December 5, 2014, December 12, 2014, and February 9, CarMax serviced the Vehicle for a variety of mostly unrelated repairs, covered under the terms of MaxCare Ms [redacted] paid a deductible of $to CarMax for most of these visits because of the terms of MaxCare CarMax provided loaner vehicles during each repair, and waived the deductible costs during visits on or about December 5, and February 9, Additionally, CarMax waived the diagnostic fee of $on or about February 9, In total, Ms [redacted] has paid $for the six service visits CarMax is declining the settlement request as set forth in the complaint However, CarMax is offering to appraise the Vehicle if Ms [redacted] is interested in selling the Vehicle CarMax appreciates the opportunity to respond to this complaint Please call me at [redacted] , extension ***, if you have any questions Sincerely, [redacted] Analyst, Customer Relations

May 11, [redacted] ***, Operations Supervisor Revdex.com Moorefield Park Drive, Suite Richmond, Virginia Re *** [redacted] Complaint ID: [redacted] (the “Vehicle”), VIN: [redacted] Dear Ms***: Thank you for forwarding the complaint dated April 16, regarding the Vehicle purchased from the CarMax store located in Raleigh, North Carolina on or about November 6, Mrs [redacted] requested in the desired settlement for CarMax to repair the Vehicle in a timely ***er or allow her the ability to return the VehicleMrs [redacted] mentioned in the complaint that she brought the Vehicle to the CarMax located in Charlotte, North Carolina (“CarMax”) several times to inquire about a tire pressure light staying on inside of the Vehicle CarMax’s records indicate that the Vehicle was initially brought in to diagnose this concern or about June 6, However, CarMax was unable to diagnose or repair this concern due to the tire pressure light not presenting itself at the time of service Mrs [redacted] brought the Vehicle back to CarMax on or about October 16, to readdress the tire pressure light concern CarMax diagnosed the Vehicle and replaced the right front tire pressure monitoring system (“TPMS”) sensor The Vehicle was serviced next on or about October 30, regarding the same concern CarMax diagnosed the Vehicle and replaced the left front TPMS sensor The Vehicle was brought back to CarMax on or about February 20, to inquire about the same concern CarMax sublet the Vehicle to Discount Tire to replace all four TPMS sensors CarMax last saw the Vehicle on or about March 23, regarding the tire pressure light concern CarMax sublet the Vehicle to the [redacted] Dealership for further diagnosisOn or about April 28, 2015, CarMax was informed that Mrs [redacted] retrieved the Vehicle from the [redacted] Dealership and had sold it to a nearby dealership Therefore, CarMax was unable to reach a desired settlement as set forth in the complaint However, as a gesture of customer service, CarMax contacted Mrs [redacted] and offered to reimburse her for the last payment made towards her loanCarMax apologizes for any inconvenience Mrs [redacted] and her family may have experienced, and appreciates the opportunity to respond to this complaintPlease contact me at [redacted] extension [redacted] with any questions you may haveSincerely, [redacted] Analyst, Customer Relations

April 20, [redacted] ***, Operations Supervisor Revdex.com Moorefield Park Drive, Suite Richmond, VA RE: [redacted] (VIN: [redacted] (“the Vehicle”)) Dear Mrs***, Thank you for forwarding the complaint received in your office from Ms [redacted] regarding her purchase of the Vehicle from CarMax of Indianapolis, IN (“CarMax”) on May 10th, In her complaint, Ms [redacted] shared concerns of mechanical issues on the Vehicle including, but not limited to, “an oil leak and several other major issues.” A review of CarMax’s service records indicates that Ms [redacted] last brought the Vehicle to CarMax for repair on January 2nd, At that time, Ms [redacted] informed CarMax the Vehicle was recently inspected by a [redacted] facility [redacted] informed Ms [redacted] of necessary repairs for a centrifuge cover oil leak, sway bar end links and brakes CarMax completed repairs on the centrifuge cover oil leakThe left camshaft plug was replaced in the VehicleA replacement of the right camshaft plug was also recommended by CarMaxMs [redacted] declined this repairThe diagnosis and parts for this repair were covered by CarMax as a gesture of goodwill CarMax test drove the Vehicle and found no absuspension or steering noises regarding the sway bar end linksThere was also no abbrake activity present with the Vehicle upon diagnosis CarMax has not serviced the Vehicle or discussed any concerns with Ms [redacted] since January 7th, CarMax will be happy to address any service concerns with the Vehicle at the expense of Ms [redacted] If Ms [redacted] has any further questions regarding his complaint, she may contact me at [redacted] *** Thank you kindly for providing CarMax the opportunity to respond to this matter Sincerely, [redacted] Analyst, CarMax Customer Relations

January 15, [redacted] ***, [redacted] RevDex.com Moorefield Park Drive, Suite Richmond, VA RE: [redacted] (VIN: [redacted] (the “Vehicle”)) Dear Mrs***, Thank you for forwarding the complaint received by your office from Mr[redacted] regarding the Vehicle purchased from the CarMax of [redacted] (“CarMax”) on October 17th, In his complaint, Mr***s shared concerns of bent rims on the Vehicle CarMax was aware of the concerns Mr*** brought forth prior to receiving this complaintMr*** communicated with the Location General Manager of CarMax on November 15, At this time Mr [redacted] was informed that CarMax would service any repair concerns that had arisen with his vehicle within his 30-day limited warranty CarMax did inspect the rims on December 2nd, when Mr [redacted] was informed the rims met CarMax standardsAt this time, the tires were also balanced In an spirit of customer service, CarMax offered to replace the rims for Mr [redacted] at costMr [redacted] declined this offerIn the event Mr [redacted] has any further concerns with the rims on the Vehicle those repairs would be at the expense of Mr*** Thank you kindly for providing CarMax the opportunity to respond to this matter Sincerely, [redacted] Analyst, CarMax Customer Relations

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]In the letter stated by Car Max they said that they made several attempts to call me and I never received a single phone call from themThat's why we returned to Car Max that Friday to follow up with the managersWe also did file a police report the following day of the incidentThe police report was in my hand when we returned to Car Max on 1/9/I am disgusted with Car Max response, it almost seems like we are lying about this whole situation Regards, [redacted] [redacted]

... March 13, 2015 Via Electronic Mail [redacted] ***, Operations Team Leader RevDex.com 720 Moorefield Park Drive, Suite 300 Richmond, VA23236 Re: [redacted] Dear Ms. ***: I am writing in response to your letter which forwarded the complaint of Amber [redacted] . In her complaint, Ms. [redacted] is requesting that Carmax close an open loan with [redacted] and refund the amount that her loan allegedly increased through another finance company. Ms. [redacted] did attempt to purchase two different vehicles from CarMax. There were some issues with the on-line hold and the transfer not being completed. Ms. [redacted] ’s transfer fee was returned to her. As Ms. [redacted] never purchased a vehicle from CarMax; there would be no open [redacted] loan. CarMax is sorry for the inconvenience that Ms. [redacted] experienced. There is nothing additional CarMax will be able to do at this time. CarMax appreciates the opportunity to respond to this complaint. If you have any questions, please call me at [redacted] , ext ***. Sincerely, [redacted] Customer Relations Analyst

August 25th, [redacted] Revdex.comMoorefield Park Drive, Suite 300Richmond, VA 23236RE: [redacted] a Mrs***, Thank you for forwarding the complaint received in your office from Mr [redacted] regarding his purchase of the Vehicle from CarMax of Los Angeles, CA (“CarMax”) on October 8th, At the time of purchase, Mr [redacted] also elected to purchase a MaxCare Extended Service Plan (“ESP”) for a term of months or until the Vehicle exceeded 150,miles with a deductible of $In his complaint, Mr [redacted] requested that CarMax address repair the Vehicle's current concerns at no cost to him or for the cost for these repairs to be completed elsewhere CarMax spoke with Mr [redacted] on or about August 18th, 2016, regarding his request to repair or replace the water pump and thermostatDuring that conversation, CarMax advised Mr [redacted] that these repairs may be covered under the terms of his ESPCarMax also spoke with the repair facility who agreed to submit a claim through Mr [redacted] ’s ESP providerCarMax has had no further communication with Mr [redacted] since this conversation, but would be glad to discuss any remaining concerns that he has at [redacted] Thank you for providing CarMax the opportunity to respond to this matter.Sincerely,Curt D***Analyst, CarMax Customer Relations

August 5, 2016 [redacted] 720 Moorefield Park Drive, Suite 300 Richmond, Virginia 23236 Re: [redacted] Complaint ID [redacted] ***... [redacted] Dear Mrs. ***: I am writing in response to your letter dated July 17, 2016 wherein you forwarded a complaint from Mrs. [redacted] regarding the Vehicle purchased from the CarMax store located in Stockbridge, Georgia (“CarMax”) on or about March 14, 2016. In the complaint, Mrs. [redacted] expresses concern with CarMax not having added Guaranteed Asset Protection ("GAP") to the Vehicle at the time of purchase. For background, Mrs. [redacted] brought CarMax an external lienholder check (from [redacted] ) in the total amount of $14,697.00, to use towards the purchase of the Vehicle. CarMax accepted this check, and had Mrs. [redacted] complete the remaining paperwork necessary to purchase the Vehicle. In addition, Mrs. [redacted] also completed paperwork for the purchase of her MaxCare Extended Service Plan. However, Mrs. [redacted] was not presented with the option to purchase GAP at the time of signing due to the fact that GAP can only be purchased through a customer’s lienholder. This would have been an option provided to Mrs. [redacted] at the time of the [redacted] application. Furthermore, CarMax researched Mrs. [redacted] statement regarding being told information of the contrary, but was unable to find any such records indicating that GAP was added to the Vehicle at the time of purchase. Based on the above, in addition to CarMax’s inability to add GAP to the purchase of the Vehicle, CarMax is declining Mrs. [redacted] request. CarMax does, however, appreciate the opportunity to respond to this complaint. Please contact me at [redacted] extension [redacted] with any questions you may have. Sincerely, Nekia W [redacted] Analyst, Executive Response Team

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI was not given the option of any other lendersI picked the car out the seller brought be into his office and said "Let's see if we can get you approved." He spent a few moments at his computer then said "Well you got approved!" he didn't tell me by who or that any other lender would approve me Yes I did try to sell the car backBut because I only had it for a few month pus it's way over priced, I had a large negative equityThe seller I was working with told me I would have to pay off the negative before they took the carAnd that they would not expect any kind of payment plan, that it would have to be paid in full Also I did NOT say I wanted my money backI said I wanted Carmax to simply take the car back and leave me and my credit aloneThey can keep the money they got from me Regards, [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Revdex.c# [redacted] I REPLIED ON 7/7/, I'M ASSUMING THAT YOU DID NOT RECEIVE MY RESPONSE PLEASE IAM STILL IN NEED OF THE Revdex.comASSISTANCE .IAM NOT SATISFIED WITH THE RESOLUTION THAT CARMAX HAS PROVIDED I DID SPEAK WITH [redacted] FROM BUENA PARK CARMAX AND SAID THAT I HAD TO PAY OUT POCKETI WROTE ON MY COMPLAINTTHAT IT COULD BE ENGINE PROBLEM, BUT I DO NOT KNOW, I AM NOT A MECHANIC AND MY VEHICLE HAS NOT BEEN DIAGNOSED yetWHAT I DO KNOW AND HAVE PAPERWORK/WITNESSES THAT THE LAST TIME MY CA WAS AT DUARTE CARMAX IN NOVEMBER FOR THE SAME COMPLAINTSAND ALL SERVICES PERFORMED HAVE NOT BEEN FIXED WHEN THE Y WE'RE WITH IN WARRANTYPLEASE CONANT ME AT [redacted] OR E MAIL ME AT [redacted] Regards, [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] We purchased the vehicle in question on August 13, The accident occurred on July 19, Car Max had ownership of the vehicle on July 19, and should have known about the accident without even running a Car Fax or Auto CheckIt does not matter how much damage there was to the vehicleThe facts are clear, Car Max sold us a vehicle which had been involved in an accident while they owned the vehicleThis is deliberate fraudI will be obtaining more information from the car dealer to whom the vehicle was tradedIn the meantime, please keep this case open as we also obtain legal counsel