CarMax , Inc.

August 28,2014
[redacted]
0in 0pt;" class="MsoNormal">Revdex.com
720 Moorefield Park Drive Suite 300
Richmond, Va.  23236
Re:  [redacted]
Dear [redacted],
Thank you for forwarding the complaint received in your office from [redacted] regarding the 
[redacted], [redacted](the “Vehicle”) that he paid to have transferred on or about August 4, 2014 to the CarMax store located in [redacted].  In this complaint
[redacted] is requesting a refund of the transfer fee.
As stated in the complaint, the above mentioned Vehicle did incur damage after it was transferred. CarMax regrets that this happened. [redacted] has been contacted and informed that the $749.00 transfer fee has been processed back to his VISA card on or about
CarMax appreciates the opportunity to respond to this complaint.
Please call me at [redacted], extension [redacted], if you have any questions.
[redacted]
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below
I do not feel this is the appropriate [redacted]er to resolve the issue as I would still be spending $$ to correct an issue that stemmed from their negligence. In my original complaint, I advised that they were willing to perform the alignment in an effort to prevent any additional damage to the tires, however, extending an offer to me to purchase tires at cost does not represebt them taking full responsibility for the damage that occurred prior to the alignment. They've acknowledged on more than one occasion that the alignment caused the damage, minimal or otherwise. The challenge seems to be that because the tire treads pass state safety standards and CarMax safety standards, CarMax does not feel the need to assume responsibility. I don't see how the customer is being treated fairly by paying $$ to replace tires that were damaged as a result of REQUIRED maintenance not performed prior to sale. Why should the customer be penalized for their mistake? 
Regards,
[redacted]

[redacted]
Better...

Business Bureau
[redacted]
Richmond, Va.  23236
 
Re: Mr. [redacted]
 
Dear Mrs. [redacted],
 
Thank you for forwarding the complaint received in your office from Mr. [redacted] regarding the
2011 [redacted], VIN [redacted](the “Vehicle”) that he purchased on or about
October 17, 2014 from the CarMax store located in [redacted], Illinois.  In this complaint, Mr. [redacted] is requesting new rims, OEM parts, an Extended Service plan at no cost to him or a different vehicle in place of his current Vehicle.
 
As stated in the complaint, it was determined by the [redacted] Dealership that Mr. [redacted]’s Vehicle had parts that had been replaced with aftermarket parts which subsequently voided his [redacted] Maintenance Plan. Once this was discovered, CarMax offered to have Mr. [redacted] exchange the vehicle or have the aftermarket parts replaced with OEM parts which would result in the reinstatement of the [redacted] Maintenance Plan.  At that time, Mr. [redacted] requested that CarMax also provide a MaxCare, Extended Service Plan at no cost to him. CarMax declined the request and subsequently restated the previous offer to have OEM parts installed so that the [redacted] Maintenance Plan would be reinstated.
 
After further discussing Mr. [redacted]’s concerns about the Vehicle, CarMax extended the offer to allow
Mr. [redacted] to return the Vehicle and purchase another vehicle. On or about December 29, 2014,
Mr. [redacted] accepted the offer.
 
CarMax regrets any inconvenience that this may have caused Mr. [redacted]. CarMax appreciates the opportunity to respond to this complaint. Please call me at [redacted], extension [redacted], if you have any questions.
 
Sincerely,
 
 
 
[redacted]
Analyst, Customer Relations

November 17, 2014
0in 0in 0pt;" class="MsoNormal">[redacted], Operations Supervisor
Revdex.com
[redacted]
[redacted]
RE: [redacted]
[redacted]: [redacted] (the “Vehicle”)
[redacted]:
Thank you for forwarding the complaint received in your office from [redacted] regarding the Vehicle she purchased on March 18th, 2012 from the CarMax in[redacted], ** (“CarMax”).  In her complaint, [redacted] alleges that CarMax showed her a fake [redacted] report at the time of sale.  She states that the actual [redacted] report shows many issues including recalls that had not been taken care of and an odometer/mileage discrepancy that has caused her stress due to having to deal with registration issues and not being able to trade in the Vehicle.  Due to her frustrations, [redacted] is requesting compensation.
At the time of purchase, CarMax reviews an [redacted] report (“[redacted]”) with our customers, not a [redacted] report.  Research shows that the [redacted] reviewed with [redacted] did not show any odometer or mileage discrepancies, or any title issues with the Vehicle.  A current review of the [redacted] specific to the Vehicle is consistent with the report shown at the time of purchase.  Also, per the attached, at the time of this transaction [redacted] received notification prior to delivery of the vehicle of the importance of registering her vehicle with the manufacturer to learn about any open recalls applicable to it as well as other important information.
Prior to receipt of this complaint, CarMax was unaware of [redacted]’s concerns.  Once made aware, CarMax researched and contacted [redacted] and it was determined that the [redacted] report was incorrect specific to the odometer/mileage discrepancy.  [redacted] has since researched and corrected their report.  CarMax declines [redacted]’s request for compensation.
Thank you for providing CarMax an opportunity to respond.
Sincerely,
[redacted]
Analyst, CarMax

September 24, 2015
 
[redacted]...

[redacted]                             
720 Moorefield Park Drive, Suite 300
Richmond, Virginia 23236
 
Re: [redacted]
Complaint ID [redacted]
[redacted]
 
Dear Mrs. [redacted]:
 
I am writing
in response to your letter dated July 6, 2015, wherein you forwarded a
complaint from Mr. [redacted].  Mr.
[redacted] requested that CarMax allow him to return the Vehicle.
 
CarMax has been in communication with Mr. [redacted] to address the Vehicle’s concerns and has
scheduled an appointment for him to bring the Vehicle in for service on or
about September 28, 2015.  CarMax is
declining the settlement as set forth in the complaint, but has offered to
diagnose the Vehicle at no cost and to assist with the cost of the parts
needed for repairs as a gesture of customer service.
 
CarMax appreciates the opportunity to respond
to this complaint.
 
Please contact me at [redacted] extension [redacted] with any
questions you may have.
 
Sincerely,
 
[redacted]
Analyst, Executive Response Team

11/24/2014
Roman"> 
[redacted]
Revdex.com
[redacted]
Richmond, VA23236
 
RE:  [redacted]
        [redacted]   VIN [redacted]   (“the Vehicle”)
 
Dear [redacted],
 
Thank you for forwarding this complaint received in your office from [redacted] regarding the Vehicle purchased from CarMax of[redacted], ** (“CarMax”) on 11/07/2014.  [redacted] is requesting an updated navigation disk.
 
At the time of purchase, on or about 09/26/2014, the Vehicle was equipped with a navigation disc appropriate for the year of the Vehicle.  As the disk is original equipment supplied by the manufacturer, CarMax will not replace the disk.
 
CarMax appreciates the opportunity to respond. However, CarMax is declining the settlement request as set forth in this complaint. Please call me at [redacted], extension[redacted], if you have any questions.
 
Sincerely,
 
[redacted]
CarMax Customer Relations

July 19th, 2016[redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA 23236[redacted]Dear Mrs. [redacted],   ...

        Thank you for forwarding the complaint received in your office from Mr. [redacted] regarding his purchase of the Vehicle from CarMax of Milwaukee, WI (“CarMax”) on June 22nd, 2016. In his complaint, Mr. [redacted] requested that CarMax contact him regarding his experience and compensate him for the loss of a primary vehicle after being approved for a purchase of the Vehicle.            On approximately June 30th, 2016, CarMax was advised that the agreed upon contract between Mr. [redacted] and [redacted] would not be guaranteed due to inconsistencies found in contract stipulations. At that time, CarMax informed Mr. [redacted] that he would need to return the Vehicle or find alternative financing options.Despite repeated attempts to contact Mr. [redacted], CarMax has been unable to reach Mr. [redacted] since approximately June 30th, 2016, when this was first discovered. Considering Mr. [redacted] has not communicated any updates related to alternative financing, CarMax entered the Vehicle in repossession status on approximately July 15th, 2016.CarMax Credit and Collections department would be happy to speak with Mr. [redacted] regarding his experience and he can contact them at [redacted] CarMax will not be participating in any reimbursement of Mr. [redacted] insurance payment considering any payment made would have been at Mr. [redacted] discretion.Thank you for providing CarMax the opportunity to respond to this matter.Sincerely,Curt D[redacted]

[redacted]
Revdex.com
720...

Moorefield Park Drive Suite 300
Richmond, Va.  23236
 
[redacted]
 
[redacted]
 
Thank you for forwarding the complaint received in your office from [redacted]egarding the [redacted](the “Vehicle”) that she purchased on or about
August 15, 2012 from the CarMax store located in [redacted]n this complaint, Miss [redacted] is requesting a refund of $3,000.00 for recent repairs that were completed.
 
 
As stated in her letter, Miss [redacted] purchased the MaxCare, Extended Service Plan, administered by [redacted].  Any repair needs that were brought to the attention of CarMax within the first 30 days were covered under the 30 Day Limited Warranty inclusive of some repairs outside of the 30 Day Limited Warranty performed for the customer at no charge . According to records obtained from TWG, the repair concerns that were addressed after the 30 Day Limited Warranty were covered under the terms of the MaxCare Plan. Miss [redacted] was responsible for the $300.00 deductible as outlined in the service plan contract.  When questioned about the additional $3000.00 paid
Miss [redacted] stated that she elected to have other work performed to prevent future failures.
 
The Vehicle was incorrectly optioned as having memory seats at the time of purchase. However, as that particular option would not affect the cost of the Vehicle at CarMax, the Vehicle was priced correctly at the time of sale.
 
Carmax regrets that Miss [redacted] is not happy with the purchase of her Vehicle. CarMax also acknowledges that although Miss [redacted] has had to have several repairs completed, the MaxCare Extended Service Plan has been a benefit to her. CarMax appreciates the opportunity to respond however, CarMax is declining the settlement request as set forth in this complaint.
 
 
Please call me at [redacted] extension[redacted], if you have any questions.
 
Sincerely,
 
 
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]

...

                                      May
1, 2015
 
Via Electronic Mail
 
[redacted], Operations Team
Leader
Revdex.com
720 Moorefield Park Drive, Suite 300
Richmond, VA23236
 
Re: [redacted]
 
Dear Ms. [redacted]:
 
I am
writing in response to your letter which forwarded the complaint of [redacted].  On March 21, 2013, Mr. [redacted]
purchased a [redacted], VIN [redacted] (the “Vehicle”), at the
CarMax of Riverside, CA.  In his
complaint, Mr. [redacted] is requesting CarMax diagnosed and repaired for the lifter
issue.
 
Mr.
[redacted] stated that a week after purchase he brought the Vehicle in for the water
pump and alarm issues.  Mr. [redacted] stated
that he advised the service department that the Vehicle’s engine was making a
noise and he was told it was okay.  Mr.
[redacted] did reach out again in April of 2015 about the same engine noise and
advised that a [redacted] Specialist stated that it was the lifter.  CarMax asked Mr. [redacted] to bring the Vehicle
in so a diagnosis could be performed. 
 
CarMax
offered Mr. [redacted] two options.  The first
option is to have the Vehicle appraised. 
The second option was to get a price to have the vehicle repaired.  Mr. [redacted] declined both offers.
 
CarMax
declines Mr. [redacted]’s request as set forth in his complaint. CarMax is still
willing to honor the above options as listed. 
If you have any questions, please call me at [redacted].
                                   
 
 
Sincerely,
[redacted]
Customer Relations Analyst

February 5, 2015
 
[redacted]
Revdex.com
720 Moorefield Park Drive Suite 300
Richmond, VA23236
 
RE:  [redacted]
         [redacted] VIN [redacted] (“the Vehicle”)
 
Dear Ms Mann,
 
Thank you for forwarding this complaint received in your office from [redacted] regarding the Vehicle he purchased from CarMax of [redacted], North Carolina (“CarMax”) on 5/22/2014. Mr. [redacted] is asking for an explanation as to why his front and rear bumpers were repainted.    
 
CarMax appreciates the opportunity to respond.  Both bumpers were painted during the reconditioning process of the Vehicle. The Vehicle History report shows no history of an accident.  CarMax painted bumpers, as well as other panels on the Vehicle, to correct cosmetic deficiencies. CarMax does not disclose every mechanical or cosmetic repair made to vehicles to potential customers; however, if requested, that information is shared.  [redacted], Service Manager explained this to Mr. [redacted] in mid-January. Mr. [redacted] has reached out to Mr. [redacted] to follow up since receiving this complaint, but Mr. [redacted] has not returned his call. We encourage Mr. [redacted] to call Mr. [redacted] at [redacted] if he has additional questions. Please call me at [redacted], extension [redacted], if you have any questions.
 
Sincerely,
 
[redacted]
CarMax Customer Relations

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]
This resolution is unacceptable, because I was never told about not holding a check per a voucher.  I arrived at the tarmac dealer not prepared to make a down payment so as I was made to believe a down payment was necessary so I had too make arrangements with an out of state bank to transfer funds I was told by the sales person and finance office they would wait a day or two before depositing my check which would give me enough time to make sure the funds transferred.  I feel that I'm being addressed as a liar the reason I settled the returned check issue is I was probably called at least once a day for a minimum of two weeks.  I had to use my 1st car payment to pay this to stop the calls.  For a first time customer to have this type of experience after being referred by another potential customer I will not be returning or sending others your way.  My husband is a veteran and  I deal with a lot of veterans and active military on a daily basis who I'd be glad to refer but won't, I will be scraping your name off my trunk. Bottom line I feel very disrespected in reference to being viewed a liar which I am not, as we had salt with two fairly new employees and I believe it was a lack of communication and correct information.

January 23, 2015
Roman"> 
[redacted]
Revdex.com
[redacted]
Richmond, VA23236
 
RE:  Sarah [redacted]
        2009 [redacted]   VIN [redacted] (“the Vehicle”)
 
Dear Ms Mann,
 
Thank you for forwarding this complaint received in your office from [redacted] regarding the Vehicle purchased from CarMax of [redacted], Illinois (“CarMax”) on 12/11/2014. Ms [redacted] is requesting that CarMax replace her missing prescription sunglasses.
 
Ms [redacted] brought the Vehicle into CarMax of [redacted], Illinois for service on or about 12/15/2014.  Ms. [redacted] requested to return the Vehicle while it was still in for service at the [redacted] location on or about 12/17/2014.  On or about 12/17/2014, CarMax removed Ms [redacted]’s belongings from the Vehicle.  These items included a car seat, stroller, CD and USPS mailings which were stored in the Business Office for pick up.  On or about 12/22/2014 the Business Office manager called Ms [redacted] to remind her of her held items and informing her CarMax would be closed for two days for the holidays. At that [redacted]e, Ms [redacted] asked about her sunglasses and the Vehicle was searched again, but there were no items left behind.  Lost and Found was also searched. On or about 12/29/2014 Ms [redacted] picked up her items from the Business Office. The Business Office Manager assisted Ms [redacted] in carrying her items to her vehicle. There was no discussion about the sunglasses during that visit.
 
CarMax appreciates the opportunity to respond; however, CarMax is declining the settlement request as set forth in this complaint. CarMax is not responsible for items left in a vehicle.
 
 Please call me at [redacted], extension [redacted], if you have any questions.
 
Sincerely,
 
[redacted]
CarMax Customer Relations

January 23, 2014
0in 0pt;" class="MsoNormal">[redacted], Operations Supervisor
Revdex.com
<st1:street w:st="on"><st1:address w:st="on">701 East Franklin Street
<st1:place w:st="on"><st1:city w:st="on">Richmond, <st1:state w:st="on">Virginia <st1:postalcode w:st="on">23219
RE: [redacted]
[redacted] VIN: [redacted] (the “Vehicle”)
Dear [redacted]:
Thank you for forwarding the complaint received in your office from [redacted] regarding the Vehicle she purchased from the CarMax in <st1:place w:st="on"><st1:city w:st="on">Laurel, <st1:state w:st="on">Maryland (“CarMax”) on September 26th, 2013.  In her complaint, [redacted] shares her frustrations with the on-going repair concerns with the Vehicle and her attempts to get them resolved.  [redacted] is requesting that CarMax repair the Vehicle at no cost to her.
CarMax recognizes [redacted] frustrations and offers to repair the concerns she mentions in her complaint at no cost to her.  [redacted] is invited to call the Service Department at CarMax ([redacted]) to schedule a service appointment at her convenience.
Thank you for providing CarMax an opportunity to respond.
Sincerely,
[redacted]
Analyst, CarMax

October 10, 2014
0in 0pt;" class="MsoNormal">
Revdex.com Serving Central Virginia, Inc.
720 Moorefield Park Drive
Suite 300
Richmond, VA 23236
RE:      Retail Installment Contract Dated 09/10/2011
            [redacted], VIN – [redacted]
           
Dear Sir/Madam:
Thank you for forwarding [redacted] complaint to us for review and response.  [redacted] is requesting for an explanation of charges for his vehicle and for a copy of the voluntary surrender form he executed when he surrendered his vehicle.  [redacted] is also requesting that we update our tradeline to show that he voluntarily surrendered his vehicle.  
Further to [redacted] request, we have attached a copy of the voluntary surrender form and an Explanation of Calculation of Deficiency, which shows how much [redacted] owed after we applied the sale price of his vehicle to his outstanding account balance.  According to our records, this explanation was provided to [redacted] on August 15, 2014 in accordance with our vehicle repossession and disposition process.  If this is not the explanation [redacted] is seeking, he should contact us at the number below.
Nonetheless, we think it is imperative to mention that [redacted] complaint is the first notice we have on record regarding his request for the voluntary surrender form.  After receipt of [redacted] complaint, we contacted the location of our dealer affiliate (CarMax Auto Superstores, Inc.) – where [redacted] surrendered his vehicle.  We were informed that they had no record of [redacted] request for the voluntary surrender form. 
Regarding [redacted] request that we update our tradeline to reflect that he voluntarily surrendered his vehicle, please know that we have submitted a request to the three national credit bureaus to update our tradeline accordingly.  It may take up to 30 days for [redacted] credit file to reflect this update.
Again, thank you for bringing this matter to our attention and affording us with the opportunity to provide this explanation.  If you have any questions or concerns regarding our explanation, please contact us at [redacted], extension [redacted]. 
Sincerely,
[redacted]
Legal Assistant
CarMax Auto Finance
Enclosures
CC: [redacted]

Roman';">                                  ...⇄ June 10, 2014
Via Electronic Mail
[redacted], Operations Team Leader
Revdex.com
720 Moorefield Park Drive, Suite 300
Richmond, VA23236
Re: [redacted]
Dear [redacted]:
I am writing in response to your letter which forwarded the complaint of [redacted]. On February 14, 2014 [redacted] purchased a [redacted], VIN [redacted] (the “Vehicle”), from the CarMax of South Broadway, CO.  In his complaint, [redacted] is requesting CarMax buy back the Vehicle at full sales price due to an undisclosed accident. 
CarMax management spoke to [redacted] on May 27, 2014, and reviewed his concerns about the undisclosed accident.  Management let [redacted] know that CarMax ran an [redacted] vehicle history report and there were no accidents reported at the time of sale.  CarMax offered to inspect and do an appraisal for [redacted].  Unfortunately, this was not an option for [redacted].
CarMax declines [redacted] request as set forth in his complaint. If you have any questions, please call me at [redacted], ext [redacted].
                                   
Sincerely,
[redacted]
Customer Relations Analyst

April 6, 2016
[redacted]
0.0001pt;">Revdex.com
720 Moorefield Park Drive Suite 300
Richmond, VA 23236
[redacted]
Thank you for forwarding the complaint [redacted] received in
your office from Mr. [redacted] regarding the [redacted] (the “Vehicle”) that was purchased on or about July 26, 2015 at the CarMax
store located in Southlake, Georgia (“CarMax”). 
In this complaint Mr. [redacted] is requesting information about the titling
process and for CarMax to apply for a title for him to the Vehicle.
According to our records, Mr. [redacted] purchased the Vehicle
in Georgia, and was residing in Georgia based on the address listed on his
Retail Installment Contract.  Usually,
CarMax would assist Mr. [redacted] processing title and registration paperwork with
the GA DMV on his behalf.  In Mr. [redacted] case, his lienholder, Exeter Financial, informed CarMax that there was a
problem with the funding of the Vehicle loan. 
CarMax has been in communication with Mr. [redacted] on multiple occasions.
 Mr. [redacted] would have been responsible
for registering and titling the vehicle properly with the state of Texas, if
that is where he currently resides; however, as of September 10, 2015, the
Vehicle is titled to CarMax.  
As of September 8, 2015 Mr. [redacted] case had been turned
over to the CarMax Credit and Collections Recovery department.  Mr. [redacted] is encouraged to contact Mary A[redacted]
at [redacted] extension [redacted] if there are any further questions.  
If needed, the Revdex.com can also please review the Revdex.com response
submitted by CarMax Auto Finance in August of 2015.  CarMax appreciates the opportunity to respond
to this complaint, and I am unable to respond further about this matter.
Sincerely,
*
[redacted]

The reply from CarMax Richmond is categorically incorrect. I have YET to receive one (1) proactive phone call from the local CarMax. I know that it is not an issue with my cell phone as I never had any problem getting calls from CarMax when the salesman was trying to close the deal. Corporate CarMax, how do you know the Roswell, GA staff is telling you the facts of the situation? I can assure you they are not. HERE IS WHAT I WANT: A check for $480.16. The breakout is $375 is for the detail of the car, and $105.16 is for tow harness. Receipts [redacted]. HERE ARE THE FACTS OF THE SITUATION: While negotiating the [redacted] car deal I told salesman Brent I wanted the car detailed and the rip in the windows fixed. I told him I would purchase the car AFTER the work requested was completed and Brent said, "no need to wait we will do a 'to follow' or equivalent and that will be part of the deal" and will have to be done. I purchased the car and when I inspected that evening at home I found the well in the back that houses the jack and tire iron ful of water. The jack and tire iron were very rusty like the water had been there for awhile. I returned to [redacted] CarMax in the AM and they agreed to address it. During that time they found the spare key I left did not work with the car and that they would have to order a new one and program it when it came in. They removed the water and gave me a new jack and tire iron they lifted from another [redacted] they had on the lot. I asked about the rip and detail work and they said the outfit that did that would call and mentioned they were surprised they had not called me already to schedule. I was to return on the next Tuesday for the key. The Sunday before I go to haul my jet ski to the lake only to find their is no tow harness. The [redacted] has the tow hitch but no light harness. That Tuesday I go to Roswell CarMax for the key. I mention to [redacted] the no tow harness, she goes to "acting manager" [redacted] and he says it is not "their responsibility" and I should go to [redacted]. I ask about the detail and tear AGAIN. She reassigns it to a different group and again I am told "They will call you.". I go home and leave experience feedback on both [redacted] and Revdex.com. I wait a couple of days, no call and go back to Roswell CarMax. I talk to [redacted] personally and tell him the "tow package" is listed on car window sticker. It is not legal to tow without lights thus lights harness is warranted. He now agrees and tells me to get it done and they will pay for it. I again mention no call on detail work or window rip. I have yet to STILL receive a call. I purchased new windows, thus rip is no longer issue. I had car professionally detailed and had the tow harness placed. Receipts [redacted]. I need not go back to Roswell CarMax. I simply want the work completed I made as part of my deal and that means you owe me $480.16. If I do not get it the next option is to call CarMax finance. Step after that is to go to small claims court (cost is $75 and I will want you to pay for it if I win). The [redacted] entry is very damaging for you and frankly should have been avoided. You have a good system, however, your service area has issues with follow up. People expect better service than I received. Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
During the period of August 6th, I contacted the local office and the corporate office to express my concerns with the vehicle.  As the problem had been identified by [redacted] and myself as intermittent, the concern is that the vehicle has ongoing issues.  Since leaving the dealership last, the vehicle has experienced the same difficulty on two other occasions.  It would appear that the juncture box was not the apparent fix.  Also, all vehicles are to meet a minimum quality assurance, called the CarMax Certified status.  I do not feel that my vehicle at purchase met the minimum standards.  I did all the company to appraise the vehicle.  However, I do not have confidence in the product that CarMax offers.  I recognize that it would be egregious to "wipe away" the loan; however, I believe that a better alternative exists. 
 
Regards,
[redacted]