Carlson Pet Products

in march I purchased one of the pet gates for my Yorkshire terrier who is 14 lbs, within one week she was able to break it twice, the bars on the bottom broke off, leaving her room to squeeze through it, which was very scary as if she had gone only half way then tried to back up she could have punctured her stomach or worse and possibly bleed to
death... I have pictures see below. I also have been trying to reach the company. I have been unable to find the correct website. very dissatisfied with this product. I sent in my registration card. no response to date. I would give this product a negative star but not able to send the review with out picking at least 1 star, apparently you also have to sign up for Facebook access or review also will not go through Bernie

Initial Business Response / [redacted] (1000, 5, 2015/04/16) */ In order to expedite this customer's request, we shipped the product he needed out of our sister company's inventory As the customer stated, the billing went out under that name, which we agreed needed to be corrected and we made it all right within minutes of his phone call The resolution would have been much easier if the customer had not been so escalated on the phone, but he admittedly said he "wanted to make things harder for us"We were happy to do what he needed and this was resolved immediately

Initial Business Response /* (1000, 5, 2015/04/16) */
In order to expedite this customer's request, we shipped the product he needed out of our sister company's inventory.
As the customer stated, the billing went out under that name, which we agreed needed to be corrected and we made it all right...

within 15 minutes of his phone call.
The resolution would have been much easier if the customer had not been so escalated on the phone, but he admittedly said he "wanted to make things harder for us". We were happy to do what he needed and this was resolved immediately.