Carlson Orthodontics

Initial Business Response / [redacted] (1000, 5, 2015/10/15) */ I apologize for the miscommunication from my officeWhen one of my employees stated that retainers are replaced free of charge this is not truePatients are charged for new retainers if they are lost, broken, stolen, etcThey have the option of paying the new retainer fee or writing a one page story on how the retainer was lost and bringing in items that we donate to a homeless shelter Because of this error we will offer to make a new retainer free of any type of charge and if the patient paid for a retainer at another office we will reimburse them for that fee Dr [redacted] Carlson, DMD, MS Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/10/15) */ I apologize for the miscommunication from my office When one of my employees stated that retainers are replaced free of charge this is not true Patients are charged for new retainers if they are lost, broken, stolen, etc They have the option of paying the new retainer fee or writing a one page story on how the retainer was lost and bringing in items that we donate to a homeless shelter Because of this error we will offer to make a new retainer free of any type of charge and if the patient paid for a retainer at another office we will reimburse them for that fee Dr [redacted] Carlson, DMD, MS Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/10/15) */
I apologize for the miscommunication from my office When one of my employees stated that retainers are replaced free of charge this is not true Patients are charged for new retainers if they are lost, broken, stolen, etc They have the
option of paying the new retainer fee or writing a one page story on how the retainer was lost and bringing in items that we donate to a homeless shelter
Because of this error we will offer to make a new retainer free of any type of charge and if the patient paid for a retainer at another office we will reimburse them for that fee
Dr*** Carlson, DMD, MS
Initial Consumer Rebuttal /* (2000, 7, 2015/10/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/10/15) */
I apologize for the miscommunication from my office. When one of my employees stated that retainers are replaced free of charge this is not true. Patients are charged for new retainers if they are lost, broken, stolen, etc.. They have the...

option of paying the new retainer fee or writing a one page story on how the retainer was lost and bringing in items that we donate to a homeless shelter.
Because of this error we will offer to make a new retainer free of any type of charge and if the patient paid for a retainer at another office we will reimburse them for that fee.
Dr. [redacted] Carlson, DMD, MS
Initial Consumer Rebuttal /* (2000, 7, 2015/10/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)