Carlsbad Imaging Center

Hello - She was sent statementsCo-pays and amounts charged vary depending on the service providedWe would greatly appreciate it if she would make an attempt to pay the amount due as services were rendered

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I have been to this facility before with the same insurance and a copay was done; I did call, the person in billing was rude so who knowsI should have notified before a bill was sent and a follow up call will be have been appropriateThe employees at this facilities need better training on how to deal with patients Regards, [redacted]

This patient was sent multiple statements for her date of service 01/24/2017.Yes, it was for an ultrasound.We do not collect copays/co-ins/deductible on the day of service for ultrasounds.It is the patients responsibility to reach out to their insurance prior to having an exam rendered if they want...

to know about any monies that might be owed for having the exam rendered.We have no record of the patient ever calling the billing department to inquire about the $50 that was billed to her 7 statements!  Yes, per her insurance EOB the $50 is due towards her copay; but there is no way of the facility knowing that she had this copay until after the insurance processed her claim.This is how many statements we sent her!We sent her to collections on 10/13/2017.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I have been to this facility before with the same insurance and a copay was done; I did call, the person in billing was rude so who knows. I should have notified before a bill was sent and a follow up call will be have been appropriate. The employees at this facilities need better training on how to deal with patients.
Regards,
[redacted]

Hello - She was sent 7 statements. Co-pays and amounts charged vary depending on the service provided. We would greatly appreciate it if she would make an attempt to pay the amount due as services were rendered.