Carls Jr

Initial Business Response / [redacted] (1000, 5, 2015/05/11) */ The complainant received poor service by our store located in Visalia, CAand the District Manager and Regional VP were notified of this complaintIt is not our intention to provide slow service to our customers and then fail to provide an inaccurate refund based upon their purchaseWe do not discriminate service based on our customer's status and in this case as the complainant indicated, "To which I did not receive until after informing my wife that it appears that they would not serve us seniors." We accept full responsibility for our inactions and will conduct additional training for our employees based upon this incident

Initial Business Response /* (1000, 5, 2015/05/11) */
The complainant received poor service by our store located in Visalia, CA. and the District Manager and Regional VP were notified of this complaint. It is not our intention to provide slow service to our customers and then fail to provide an...

inaccurate refund based upon their purchase. We do not discriminate service based on our customer's status and in this case as the complainant indicated, "To which I did not receive until after informing my wife that it appears that they would not serve us seniors." We accept full responsibility for our inactions and will conduct additional training for our employees based upon this incident.