Carlini Design

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The company issues no disclaimer about said shipping practices therefore any complaints hitherto fall upon the company. I offered a simple and reasonable solution. The company's rejection force me to pursue a more legal course of action. Regards, [redacted] ***

Hello, We do offer an explanation and disclosure to FedEx shipping procedures on our "Shipping & Returns" page (http://www.carlinidesign.com/Shipping-Returns.html)It clearly states that packages do not deliver Saturday unless specified otherwiseCustomer also agreed to these terms upon checkout as it is mandatory to complete an orderWe are sorry the customer is not happy with the situation but it is by no fault of ours Sincerely, Team Carlini

Hello, Customer requested 3-Day shipping for an item that was processed and left our office on Thursday as expected. FedEx does not deliver express packages on the weekend unless specifically requested as Saturday delivery (this service costs more, they do not deliver Sunday). FedEx and Carlini...

Design processed the order as requested, shipped the package in a timely manner, and the package was delivered in 3 business days (Monday) as expected. We do apologize that the customer had the expectation for the package to arrive on Saturday, but we cannot manipulate the services offered by FedEx. The customer is requesting a refund for services rendered by FedEx that we have already paid for, and that were executed exactly to their policy. Because services were delivered as expected we have declined to offer a refund on the shipping, but have offered a full refund (waived restocking fee) if the customer wished to return the product. Sincerely, Team Carlini

Hello, 
Customer requested 3-Day shipping for an item that was processed and left our office on Thursday as expected. FedEx does not deliver express packages on the weekend unless specifically requested as Saturday delivery (this service costs more, they do not deliver Sunday). FedEx...

and Carlini Design processed the order as requested, shipped the package in a timely manner, and the package was delivered in 3 business days (Monday) as expected. We do apologize that the customer had the expectation for the package to arrive on Saturday, but we cannot manipulate the services offered by FedEx. The customer is requesting a refund for services rendered by FedEx that we have already paid for, and that were executed exactly to their policy. Because services were delivered as expected we have declined to offer a refund on the shipping, but have offered a full refund (waived restocking fee) if the customer wished to return the product. Sincerely, 
Team Carlini

Hello,  We do offer an explanation and disclosure to FedEx shipping procedures on our "Shipping & Returns" page (http://www.carlinidesign.com/Shipping-Returns.html). It clearly states that packages do not deliver Saturday unless specified otherwise. Customer also agreed to these terms upon checkout as it is mandatory to complete an order. We are sorry the customer is not happy with the situation but it is by no fault of ours.  Sincerely, Team Carlini

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company issues no disclaimer about said shipping practices therefore any complaints hitherto fall upon the company. I offered a simple and reasonable solution. The company's rejection force me to pursue a more legal course of action. 
Regards,
[redacted]

Hello, 
 
We do offer an explanation and disclosure to FedEx shipping procedures on our "Shipping & Returns" page (http://www.carlinidesign.com/Shipping-Returns.html). It clearly states that packages do not deliver Saturday unless specified otherwise. Customer also agreed to these terms upon checkout as it is mandatory to complete an order. We are sorry the customer is not happy with the situation but it is by no fault of ours. 
 
Sincerely, 
Team Carlini