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Address: 9600 SW Nimbus Ave Ste 260, Beaverton, Oregon, United States, 97008-7386
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HOW did you get my information? HOW do you know my DOB & phone number is in your system. WHY won't you give a phone number where I can actually talk to someone? all of my medical bills are on payment plans with my HSA card. Is this a way for you to scam people to get $$$ out of them? WHY do we need a 3rd party to pay medical bills? This seems like a serious breach as I never set up an account with you people. You can't turn off mailed statements (keeps me from getting my full account number) as well as give a phone number of 1-866-625-8532 that automatically hangs up if you hit O for Operator. No way to email you. No way to talk to a person. But my 'bill' with you is getting farther behind? Atty general of Ohio is getting notified, as well as Oregon. The BBB complaint is already files. Next will be Comptroller of the Currency, and maybe FBI fraud dept if I don't' hear back.
I called the above number to make a monthly payment of $90 using automated service with my checking account number. This company withdrew ENTIRE BALANCE of $632.35 making my checking account go sev hundred dollars in the hole which will cost me HUNDREDS in overdraft costs. This charge just showed up on my account today. Was not there yesterday. They say they can't do anything about it bc it was over 24 hours since I made "the pymnt". I NEED a refund from this company. I did not authorize this amount!
7/29/2020ACCOUNT: ***Dear Ms.,Thank you for providing us with an
opportunity to address your concerns. We apologize for any confusion regarding
the CarePayment program you may have experienced. CarePayment (in conjunction with
business associates and health care providers) makes available a payment
program allowing patients to pay their balance due over an extended period of
time. A person who elects to accept an offer for a CarePayment account may
elect to close the CarePayment account at any time. CarePayment is not a
collection agency nor does it furnish account histories to consumer reporting
agencies.On July 21st, 2020, you contacted CarePayment
Customer Care by phone, to inquire about a refund of a recent payment. The
payment in question was initiated by you through CarePayment’s IVR (Interactive
Voice Response) Phone options on July 18th, 2020. This system, while
also walking you through verification processes, offers two (2) options to make
a payment: via a Credit Card or with Checking or Savings account, the latter of
which requires a bank account and routing number. Once you have chosen your
preferred method, you are provided the option of making your minimum monthly
payment or paying the balance in full. You opted to pay the balance in full of
$632.35, as was confirmed by you during your IVR interaction. The payment you initiated on July 18th,
2020 was for the balance in full at that time, of $632.35. When you contacted CarePayment Customer Care on July 21st,
2020 we explained that a payment made with a Checking or Savings account can
only be stopped by CarePayment on the day of the payment. CarePayment advised
that reaching out to your financial institution from which the payment came may
be the best option to stop the $632.35 payment. On July 24th, 2020, CarePayment
reversed this payment and issued a refund check #5405 for $632.35, mailed to
your home address.Should you have any
additional questions concerning CarePayment, please contact CarePayment at
or by writing us at CarePayment, 9600 SW Nimbus Ave
Suite 260, Beaverton, OR 97008.Thank you for the opportunity to
address these concerns. If we can be of
further assistance, please do not hesitate to contact us.Sincerely,Mike ECarePayment Compliance
UofM transfer my account over to them and said they would be able to stretch my payments over a 12 month period. Well they only did 6 months and have told them many times I can not afford that. So now they charging me late fees. So they are making it even more harder of paying this off. Because my health care provider never charged fees. An agent said I agreed to late fees but I didn’t sign anything agreeing to them charging me fees.
7/16/2020ACCOUNT: ***Dear ***,Thank you for providing us with an
opportunity to address your concerns. We apologize for any confusion regarding
the CarePayment program you may have experienced. CarePayment (in conjunction with
business associates and health care providers) makes available a payment
program allowing patients to pay their balance due over an extended period of
time. A person who elects to accept an offer for a CarePayment account may
elect to close the CarePayment account at any time. CarePayment is not a
collection agency nor does it furnish account histories to consumer reporting
agencies.This option was offered in partnership with Michigan
Medicine - U of M, an offer that was detailed in a Welcome Kit first sent to
your home address on March 28th, 2020. On April 27th you
made a $79 payment toward your balance with CarePayment, and per the Member
Agreement found in the Welcome Kit, agreed to the Terms of Service for using
CarePayment, which may include Late Fees for late or missing payments.Per the partnership between CarePayment and Michigan
Medicine, CarePayment can offer additional Hardship Term Lengths that could
lower your monthly minimum payment. On June 30th, 2020, a
CarePayment associate responded to your online inquiry, advising that we can
work with you to lower your minimum monthly payment should you call CarePayment
Customer Care toll-free at 866-625-8532. On July 6th, 2020, a
CarePayment associate responded to your second online inquiry, confirming that
the late fee assessed to your account has been waived as a courtesy. On July 7th, 2020, a CarePayment associate
contacted your home phone number to confirm that all late fees previously
assessed to your account have been waived and review the options available to
lower your monthly minimum payment.Please contact Michigan Medicine - U of M at 855-855-0863, for more information concerning the service and treatment
provided. Should you have any
additional questions concerning CarePayment, please contact CarePayment at 866-625-8532
or by writing us at CarePayment, 9600 SW Nimbus Ave Suite 260, Beaverton,
OR 97008.Thank you for the opportunity to
address these concerns. If we can be of
further assistance, please do not hesitate to contact us.Sincerely,Mike ECarePayment Compliance
Complaint: ***
I am rejecting this response because:I do not recall getting any kind of welcome kit. CarePayment is only interested in charging fees. Because they know people can’t make their payments. Especially when I was told I could spread it out over 12 months. Come to find out it was only 6.
Sincerely
Please close the complaint. I have worked out payment arrangements that are acceptable to me
For 3 months I have received a billing statement from CarePayment with an account number and dollar amount due, without any supporting information. They do not provide a date or type of service, the care provider, or any supporting information for the charge. On two separate occasions I have called the company to determine what the charges are for, however, they will not provide me information unless I give them personally identifying information. During the last call I made with them on 06/29/2020, I provided them with the account number they assigned me and again asked what the charge was for. They could not tell me what was on my statement without me providing them with PII. In my opinion, they should at least be able to determine what is on the statement they sent me, without confirming any information, once they have the account number. The only logical conclusion I can make is that this is a scam to get me to provide them information.
7/2/2020ACCOUNT: ***Dear ***,Thank you for providing us with an
opportunity to address your concerns. We apologize for any confusion regarding
the CarePayment program you may have experienced. CarePayment
(in conjunction with business associates and health care providers) makes
available a payment program allowing patients to pay their balance due over an
extended period of time. A person who elects to accept an offer for a
CarePayment account may elect to close the CarePayment account at any time.
CarePayment is not a collection agency nor does it furnish account histories to
consumer reporting agencies.On March 21st, 2020, CarePayment mailed a Welcome
Kit to your home address. This offer describes the aforementioned credit
program, which included the CarePayment Member Agreement and the initial
statement of charges from the provider, ***, as well as the terms and
conditions and a billing statement. This statement provided information
including the *** Patient Account number ***, with Date of Service
June 19th, 2019.CarePayment received two (2) calls, on May 1st,
2020 and June 29th, 2020 respectively, requesting additional
sensitive details regarding the CarePayment account. As the caller refused to
verify their identity, and per privacy laws, we cannot, and did not, disclose
account information.Per your request we have closed the CarePayment account
offer and returned your balance to ***.Please contact ***, at ***,
option 4, for more information concerning the service and
treatment provided. Should you have any
additional questions concerning CarePayment, please contact CarePayment at
866-498-9861 or by writing us at CarePayment, 9600 SW Nimbus Ave
Suite 260, Beaverton, OR 97008.Thank you for the opportunity to
address these concerns. If we can be of
further assistance, please do not hesitate to contact us.Sincerely,Mike ***CarePayment Compliance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Carepayment is continuously sending me letters seeking payment on behalf of ***, for a bill that is already paid in full
4/28/2020ACCOUNT: ***Dear Mr ***,Thank you for providing us with an
opportunity to address your concerns. We apologize for any confusion regarding
the CarePayment program you may have experienced. CarePayment
(in conjunction with business associates and *** care providers) makes
available a payment program allowing patients to pay their balance due over an
extended period of time. A person who elects to accept an offer for a
CarePayment account may elect to close the CarePayment account at any time.
CarePayment is not a collection agency nor does it furnish account histories to
consumer reporting agencies.This option was offered in partnership with ***,
an offer that was detailed in a Welcome Kit first sent to your home address on
January 1st, 2020. On March 25th, 2020 you contacted
CarePayment to advise you had paid *** the balance in full. ***
*** verified on April 21st, 2020 that payments remitted covered
the balance in full. As of April 21st, 2020, your CarePayment
account balance is $0.00.Per your request we have closed your CarePayment account.Please contact *** at 800-397-0302 for more information concerning the service and treatment
provided. Should you have any
additional questions concerning CarePayment, please contact CarePayment at
866-498-9861 or by writing us at CarePayment, 9600 SW Nimbus Ave
Suite 260, Beaverton, OR 97008.Thank you for the opportunity to
address these concerns. If we can be of
further assistance, please do not hesitate to contact us.Sincerely,Michael ECarePayment Compliance
only a 85$ bill from Metro Health.Since I was unemployed I agreed to make 25$payments to carepayment.I made one in February and one in March. I did miss April, due to losing new job layoff. they are trying to charge me a 25$ late payment.
I will not be paying them. I will be contacting Metro Health and paying them my balance directly. This is a very negative solution to paying off medical bills. I have never been charged a late fee or interest of any kind when making payments on medical bills. And I have owed thousands and unemployed off and on due to medical issues.
I am very unhappy with Metro Health and the fact they have anything to do with this company.I will pursue a complaint with them.
I submitted a payment of $1100 on 2/5/20 to my carepayment account in error. I don't have any outstanding balance with the company and they've sent me a statement advising of the overpayment. However they refuse to refund me my money. the rep told me the money had to sit on the account for 30 days and then the company will open an investigation which could take up to 90 days. To me this is crimanal. I don't owe any money to them but they're holding my money. I have called and asked for a manager or supervisor I was giving the name of Elba a supervisor 3 days ago and I left a message and no one has returned my call.
3/4/2020ACCOUNT: ***Dear Ms ***,Thank you for providing us with an
opportunity to address your concerns. We apologize for any confusion regarding
the CarePayment program you may have experienced. CarePayment (in conjunction with
business associates and health care providers) makes available a payment
program allowing patients to pay their balance due over an extended period of
time. A person who elects to accept an offer for a CarePayment account may
elect to close the CarePayment account at any time. CarePayment is not a
collection agency nor does it furnish account histories to consumer reporting
agencies.On February 5th, 2020, you mailed a payment to
CarePayment in the amount of $1,100.00, which posted to your account on
February 10th, causing your account to go into a credit balance. You
then contacted CarePayment on February 24th to request a refund of
this payment as well as request a call from a CarePayment supervisor, as a
supervisor was not available at that moment. The following morning, February 25th,
a CarePayment supervisor returned your call (less than 24 hours after your
request). At that time, the CarePayment supervisor left a voicemail requesting
a returned call. That same day, February 25th, the refund requested
was approved, and mailed the following day, February 26th, to your
home address. On February 26th, you contacted CarePayment to inquire
about your refund, at which time you were notified the refund check was in the
mail, and per your instructions, your CarePayment account was closed at a $0.00
balance.Your request for a refund check was honored within 48 hours,
well within the legal requirements that dictate CarePayment’s refund policy.Should you have any
additional questions concerning CarePayment, please contact CarePayment at
866-498-9861 or by writing us at CarePayment, 9600 SW Nimbus Ave
Suite 260, Beaverton, OR 97008.Thank you for the opportunity to
address these concerns. If we can be of
further assistance, please do not hesitate to contact us.Sincerely,Michael ECarePayment Compliance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Care Payment is a RIP-OFF scam.
They tried to get me to make installment payments when this was already set up with my health care provider. All they seem to want is access to your banking info as 3 pages of the "bill" directs you into auto payments. They also threaten you with collections which they have no authority to do not being a credit or collection agency. Throw any such "bill from these low life's directly in the circular file.
2/26/2020ACCOUNT: ***Dear Mr ***,Thank you for providing us with an
opportunity to address your concerns. We apologize for any confusion regarding
the CarePayment program you may have experienced. CarePayment (in conjunction with
business associates and health care providers) makes available a payment
program allowing patients to pay their balance due over an extended period of
time. A person who elects to accept an offer for a CarePayment account may
elect to close the CarePayment account at any time. CarePayment is not a
collection agency nor does it furnish account histories to consumer reporting
agencies.A Welcome Kit was sent to your home address 1/11/2020,
explaining that CarePayment is a completely optional program that does not
offer credit cards nor is a collection agency. When you reached out to
CarePayment on 2/19/2020 you indicated you did not wish to use this option, and
per your request the account offer was rescinded and returned to your Provider,
***.Please contact *** at ***, for more information concerning the service and treatment
provided. Should you have any
additional questions concerning CarePayment, please contact CarePayment at
866-498-9861 or by writing us at CarePayment, 9600 SW Nimbus Ave
Suite 260, Beaverton, OR 97008.Thank you for the opportunity to
address these concerns. If we can be of
further assistance, please do not hesitate to contact us.Sincerely,Michael ECarePayment Compliance
Complaint: ***
I am rejecting this response because: Business practices are shady at best.
Sincerely
my exact thoughts. Not sure about some 'welcome packet'. they do not make it possible to contact them. had to 'google' ways to contact them which is shady at best. they say I have an outstanding balance of $1600+ and that i'm behind by $300+. someone signed me up for their service, and immediately cancelled paper billing. If that's not shady I don't know what is. It's like being SLAMMED by long distance phone companies, or utility billing companies. this feels like the same thing. then the 866-625-8532 has NO WAY to talk to anyone and disconnects you if you hit 0 for operator. They called me AFTER I complained to the BBB and gave me the same damn 866-625-8532 number where there is no way to talk to anybody. it's automated! what kind of rinky-dink ripoff company is this? I have all of my medical bills set up through automatic payment. IF and I say if there is a medical bill out there I haven't paid or set up, it's in dispute. But I need more than emails saying I'm behind, and other shady crap to tell me what is going on. MAIL ME A FULL COPY of my supposed bill, who it is supposedly from. WHY when I click anything on your shady website does it say 'forbidden' no access? worse run company I can think of
I started receiving payment emails from Carepayment on 16 Jan 2020 and again on 24 Jan 2020. I have no idea who these people are and why they are contacting me, so this must stop immediately and have my email removed from their contact list.
Thank you,
***
______
From: [email protected]
Sent: Friday, January 24, 2020 5:07 PM
To: XXXX***
Subject: Your account is past due
This notice is to advise you that as of today we have not received your payment due of $50.00. Prompt payment is extremely important to maintain your good standing with us.
View your payment options or make a payment online.
If you have questions or need assistance, please fill out a service request by visiting our service center.
If you have already mailed your payment, please disregard this notice.
Thank you,
CarePayment® Customer Service.
This message was sent from an automated e-mail server. Please do not reply to this message. To change your e-mail notification preferences, visit your manage profile page.
From: [email protected]
Sent: Thursday, January 16, 2020 4:51 PM
To:XXXX***
Subject: Reminder about your bill
This is an automatic reminder for your CarePayment® account that a payment of $25.00 is due on 1/19/2020.
View your payment options or make a payment online.
If you have questions or need assistance, please fill out a service request by visiting our service center.
Thank you,
CarePayment® Customer Service.
This message was sent from an automated e-mail server. Please do not reply to this message. To change your e-mail notification preferences, visit your manage profile page.
January 29th, 2020ACCOUNT: ***Dear ***,Thank you for providing us with an
opportunity to address your concerns. We apologize for any confusion regarding
the CarePayment program you may have experienced. CarePayment (in conjunction with
business associates and *** care providers) makes available a payment
program allowing patients to pay their balance due over an extended period of
time. A person who elects to accept an offer for a CarePayment account may
elect to close the CarePayment account at any time. CarePayment is not a
collection agency nor does it furnish account histories to consumer reporting
agencies.This option was offered in partnership with *** Health,
an offer that was detailed in a Welcome Kit first sent to your home address on
December 23rd, 2019. On January 4th, 2020, you registered
your email on the CarePayment online member portal, member.CarePayment.com, and
an email confirmation (as well as subsequent email correspondence) was sent to
the provided email account. Per your request we have closed the CarePayment account
offer and returned your balance to *** Health.Please contact *** at ***, for more information concerning the service and treatment
provided. Should you have any
additional questions concerning CarePayment, please contact CarePayment at
866-498-9861 or by writing us at CarePayment, 9600 SW Nimbus Ave
Suite 260, Beaverton, OR 97008.Thank you for the opportunity to
address these concerns. If we can be of
further assistance, please do not hesitate to contact us.Sincerely,Michael ECarePayment Compliance
I started getting bills from this company and I have NEVER opened an account with them. Apparently *** hospital has contracted with them but I have not! I tried to pay my hospital bill through *** and they say I owe nothing. I tried to contact Carepayment at the Oregon address listed on my notice informing them that I had no contract with them, I sent them registered certified mail and it was returned refused.
10/30/2019
ACCOUNT: ***
Dear ***,
Thank you for providing us with an opportunity to address your concerns. We apologize for any confusion regarding the CarePayment program you may have experienced.
CarePayment (in conjunction with business associates and health care providers) makes available credit programs (0.00% APR payment plans) to healthcare providers’ patients. The CarePayment program is no cost, but late fees may be assessed if the account is opened but payments are not made on time as agreed. CarePayment is an optional program for persons who wish to avail themselves of the credit offer. A person who elects to accept an offer for a CarePayment account may elect to close the CarePayment account at any time. CarePayment is not a collection agency nor does it furnish account histories to consumer reporting agencies.
On June 27th, 2019, CarePayment mailed a Welcome Kit to your home address. This offer describes the aforementioned credit program, which included the CarePayment Member Agreement and the initial statement of charges from the provider, ***, as well as the terms and conditions and a billing statement. As described, this offer is completely optional, and can be cancelled at any time. Unfortunately, our records do not reflect having received any physical mail regarding your account. However, CarePayment does provide a Customer Service phone number and customer website on all correspondence and would honor an account closure at the account holder’s request.
As per your request, the account has been closed and returned to ***. A letter acknowledging the closure will be mailed to your home address as confirmation.
Please contact *** at ***, for more information concerning the service and treatment provided. Should you have any additional questions concerning CarePayment, please contact CarePayment at 866-498-9861 or by writing us at CarePayment, 9600 SW Nimbus Ave, Beaverton, OR 97008.
Thank you for the opportunity to address these concerns. If we can be of further assistance, please do not hesitate to contact us.
Sincerely,
Michael E
CarePayment Compliance
Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
but WHO, WHO says you can start billing someone on behalf of the medical provider? and then not leave us a way to contact you back to dispute the bill, or even talk about it? crappy website and phone numbers you leave us to try to discuss the bill?
Seriously, carepayment: take the time and walk through the process AS AN OUTSIDER and you will see how asinine your process is. Your website is garbage and so is the 866-625-8532. and it may actually be illegal what you are doing. WHO is going to go to the trouble to find your ACTUAL phone number. and ACTUAL email where you can be reached. Your 'agent' left me that number above to contact them, when THERE IS NO WAY TO SPEAK TO ANYONE using that number. and SOMEONE at your company signed me up, verified my information with Microsoft supposedly, and immediately shut off paper statements?
My child, a minor, was seen in the emergency room. We started paying our hospital bill through the hospital when we suddenly started receiving Carepayment applications. I shredded and trashed them as I prefer to deal directly with the hospital. They enrolled my minor child into the program later on without any parental/adult consent. My husband and I called within a week or two of receiving the letters corresponding with our minor child about the account we never agreed to open, letting the company know everything including the fact that our child was a minor (age *) and we did not want the account. They agreed to delete the account but the attemps from Carepayment to correspond with my child continued including letting the child know what their balance was (Carepayment must have been getting info from the hospital). It was also apparent they never closed the account. I kept meticulous record of my payments and I know I paid off my bill (sending everyone of my payments directly to the hospital and ignoring carepayment's billing). Now I am receiving threats and notices from Carepayment saying we still owe money and that they will charge us fines and fees if we don't pay. I am not in the mood to prove my innocence over an account that was put in my minor child's name and opened without my consent over a bill I do not owe.
10/23/2019
ACCOUNT: account ending XXX***
Dear ***,
Thank you for providing us with an opportunity to address your concerns. We apologize for any confusion regarding the CarePayment program you may have experienced.
CarePayment (in conjunction with business associates and health care providers) makes available credit programs (0.00% APR payment plans) to healthcare providers’ patients. The CarePayment program is no cost, but late fees may be assessed if the account is opened but payments are not made on time as agreed. CarePayment is an optional program for persons who wish to avail themselves of the credit offer. A person who elects to accept an offer for a CarePayment account may elect to close the CarePayment account at any time. CarePayment is not a collection agency nor does it furnish account histories to consumer reporting agencies.
On March 18th, 2019, you contacted CarePayment regarding account ending XXX***, of which you are not the account holder. Due to privacy constraints, we are unable to discuss account details with any third party without express consent from the accountholder. In this case, you are neither the customer nor an authorized party on the mentioned account. We explained at that time to contact the provider directly to further address and to close the account, as CarePayment cannot close an account at the request of an unauthorized third party.
As per legal requirements, CarePayment screens each account sent to us from our partnered Providers to assure we meet all requirements prior to making a CarePayment account offering, including verifying that the date of birth submitted by the partner Provider is not that of a legal minor.
CarePayment is reliant on the information provided to us by the partner Provider when populating the account information. If you believe there was an error in the information provided to CarePayment by the partner provider, including the age of the patient and remaining balance, please contact *** at ***, to discuss these issues or for more information concerning the service and treatment provided. Should you have any additional questions concerning CarePayment, please contact CarePayment at 866-498-9861 or by writing us at CarePayment, 9600 SW Nimbus Ave, Beaverton, OR 97008.
Thank you for the opportunity to address these concerns. If we can be of further assistance, please do not hesitate to contact us.
Sincerely,
Michael E
CarePayment Compliance
Tell us why here...
Complaint: ***
I am rejecting this response because:Regarding the phone conversation you mention in March, my husband and I were both on the call. If neither of us is "the customer nor an authorized party on the mentioned account" that just proves the account opened in our minor child's name was opened fraudulently by your company. This is your responsibility to fix, you need to contact whomever you need to, or consult with your legal department about resolving this issue quickly. Our child is too young to be held legally responsible for this bill. We are the parents and neither of us completed an application. So we have two problems that need addressed BY THE COMPANY CAREPAYMENT.
1. Who fraudulently set up an account in my minor child's name. And why were they allowed to. Whatever you have in place to screen applications is not working. Please submit a copy of the application to my email address.
2. We have paid off the account regardless.
if you choose to continue to play games and insist we need to be the one to clean up this mess that we did not create, we will seek legal action regarding the fraudulent account you opened in our mind's name without an authorized application.
My bill was paid directly to the hospital on the 1st billing cycle and then the Carepayment Bills started coming. I have called Carepayment 3 times and they have said it takes 30-60 days to get through the cycle and I shouldn't receive any more bills from them. I still receive bills from them every month for the same amount. Contacted the hospital and they confirm that my balance is paid in full.
10/16/2019
ACCOUNT: ***
Dear Ms.,
Thank you for providing us with an opportunity to address your concerns. We apologize for any confusion regarding the CarePayment program you may have experienced.
CarePayment (in conjunction with business associates and health care providers) makes available credit programs (0.00% APR payment plans) to healthcare providers’ patients. The CarePayment program is no cost, but late fees may be assessed if the account is opened but payments are not made on time as agreed. CarePayment is an optional program for persons who wish to avail themselves of the credit offer. A person who elects to accept an offer for a CarePayment account may elect to close the CarePayment account at any time. CarePayment is not a collection agency nor does it furnish account histories to consumer reporting agencies.
On July 5th, 2019 you contacted CarePayment to advise that you had made a payment for the balance in full, to your provider, *** on June 13th, 2019. As is standard, CarePayment immediately contacted *** to confirm the balance. This process, which can take several weeks depending on the speed of your provider, was ongoing when we received your formal complaint on October 2nd, 2019.
As of October 2nd, 2019, a payment reflecting the full balance of $121.86 was posted to your CarePayment account, having been confirmed by ***. A statement reflecting the $0.00 balance will be sent to your home address on October 24th, 2019. Per your request, we have rescinded the CarePayment offer and returned the account to ***.
Please contact *** at ***, for more information concerning the service and treatment provided. Should you have any additional questions concerning CarePayment, please contact CarePayment at 866-498-9861 or by writing us at CarePayment, 9600 SW Nimbus Ave, Beaverton, OR 97008.
Thank you for the opportunity to address these concerns. If we can be of further assistance, please do not hesitate to contact us.
Sincerely,
Michael E
CarePayment Compliance
They are billing me for services I've paid to *** in Tyler Tx. I called Carepayment on 8/23/2019 Reference # *** and showed them I had paid the 574.65 on 8/9/19. They said they would look into it.
Today, 9/21/2019 I get another bill with late fees 25.00 plus another charge 50.41 that I paid to *** on 9/6/2019.
They won't clear up their error and are charging me late fees on top of it.
9/26/2019
ACCOUNT: ***
Dear Mr ***,
Thank you for providing us with an opportunity to address your concerns. We apologize for any confusion regarding the CarePayment program you may have experienced.
CarePayment (in conjunction with business associates and health care providers) makes available credit programs (0.00% APR payment plans) to healthcare providers’ patients. The CarePayment program is no cost, but late fees may be assessed if the account is opened but payments are not made on time as agreed. CarePayment is an optional program for persons who wish to avail themselves of the credit offer. A person who elects to accept an offer for a CarePayment account may elect to close the CarePayment account at any time. CarePayment is not a collection agency nor does it furnish account histories to consumer reporting agencies.
You contacted CarePayment on 8/23/2019 to advise that you had paid a $574.65 (service date 5/23/2019) balance in full to ***, on 8/9/2019, but were being billed for this amount by CarePayment. At that time, as is standard, CarePayment immediately contacted *** to dispute and confirm the balance. Your provider advised CarePayment that this balance was accurate, and to continue to bill.
On 9/1/2019, ***s also sent over an additional balance of $50.41 (service date 5/28/2019), As outlined in the terms of service, and stated on each monthly statement, if CarePayment does not receive the principal portion of your minimum payment by the date listed on the statement, you may have to pay a late fee up to $25. At the time of your September statement delivery, a payment had not been received for August, and a late fee was assessed to the account.
On 9/24/2019 your provider, ***s, requested your CarePayment offer rescinded and balances returned, per your request. The balances have been returned to your provider, less any late fees, and a closure letter has been sent to your home address as confirmation.
Please contact *** at ***, for more information concerning the service and treatment provided. Should you have any additional questions concerning CarePayment, please contact CarePayment at 866-498-9861 or by writing us at CarePayment, 9600 SW Nimbus Ave, Beaverton, OR 97008.
Thank you for the opportunity to address these concerns. If we can be of further assistance, please do not hesitate to contact us.
Sincerely,
Michael E
CarePayment Compliance
Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I had an account with them and paid it off. I over paid them 54.48. I have contacted them every month for at least 5 months. They told me I had to wait until 60 days for it to clear hospital
The hospital said I did not owe any more on that account and said they emailed and told them that.
I still have not gotten my money and they keep making excuses. If I owed them they would have already sued me. It may not be alot of money to some but it is to me. It would buy my meds. I am so tired of getting the run around from them. Please can you help me. They keep sending monthly statements saying they owe me but I have yet to see the money.
9/23/2019
ACCOUNT: ***
Dear Ms ***,
Thank you for providing us with an opportunity to address your concerns. We apologize for any confusion regarding the CarePayment program you may have experienced.
CarePayment (in conjunction with business associates and health care providers) makes available credit programs (0.00% APR payment plans) to healthcare providers’ patients. The CarePayment program is no cost, but late fees may be assessed if the account is opened but payments are not made on time as agreed. CarePayment is an optional program for persons who wish to avail themselves of the credit offer. A person who elects to accept an offer for a CarePayment account may elect to close the CarePayment account at any time. CarePayment is not a collection agency nor does it furnish account histories to consumer reporting agencies.
On May 10th, 2019, you reached out to CarePayment to verify the credit balance on your account. At that time, we were able to confirm that we showed a credit balance and advised the process to refund may take several months. You contacted CarePayment again on June 13th, 2019, to inquire about the status of said credit balance, as you had continued to receive statements. While you have a balance with CarePayment, credit or otherwise, we are required to provide a monthly statement. We explained that the process of confirming a credit balance with your provider, ***, requires making sure that all prior payments have cleared as well as verifying any outstanding balances with your provider. This process takes time, depending on the speed of your provider.
We have confirmed on September 14th, 2019, your credit balance amount of $54.48 is accurate, and a refund check was mailed out that day to your home address.
Please contact *** at *** for more information concerning the service and treatment provided. Should you have any additional questions concerning CarePayment, please contact CarePayment at 866-498-9861 or by writing us at CarePayment, 9600 SW Nimbus Ave, Beaverton, OR 97008.
Thank you for the opportunity to address these concerns. If we can be of further assistance, please do not hesitate to contact us.
Sincerely,
Michael E
CarePayment Compliance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Keep getting billed for the same bill, 3 times now I've received a bill for medical services. I paid the bill from *** directly on 6/17/19. The check was received at my bank on 6/20/19. I got the 1st bill from Carepayment on 6/24, called talked to someone Named Robin. she said not to worry about it. Received the 2nd bill from Carepayment on 7/23/19, called talked to Silvester ,he gave me a ref # of ***. again told not to worry about it.Just received 3rd bill from carepayment on 8/24/19. Called this morning I was told since I'm not the grantor on the bill (it's my wife) they could not do anything.
8/28/2019
ACCOUNT: account ending XXX***
Dear ***,
Thank you for providing us with an opportunity to address your concerns. We apologize for any confusion regarding the CarePayment program you may have experienced.
CarePayment (in conjunction with business associates and health care providers) makes available credit programs (0.00% APR payment plans) to healthcare providers’ patients. The CarePayment program is no cost, but late fees may be assessed if the account is opened but payments are not made on time as agreed. CarePayment is an optional program for persons who wish to avail themselves of the credit offer. A person who elects to accept an offer for a CarePayment account may elect to close the CarePayment account at any time. CarePayment is not a collection agency nor does it furnish account histories to consumer reporting agencies.
On 6/24/19 we spoke with you regarding your personal CarePayment account numbered account ending XXX***. During that call we were able to address many questions regarding the billing process between your Provider, ***, and their partnership with CarePayment. We also confirmed your current balance at that time. When you contacted CarePayment on 7/23/2019, it was to address a separate CarePayment account, account ending XXX***, of which you are not the account holder. The following call on 8/26/2019, we addressed this further, explaining that we would need authorization to verify details on this account.
Due to privacy constraints, we are unable to discuss account details with any third party without express consent from the accountholder. In this case, you are neither the customer nor an authorized party on the mentioned account. What we can relay is that the CarePayment Welcome Kit, mailed to the customer with the initial account offer, included a description of the services from the healthcare provider, including the healthcare provider account number and date of service. This Welcome Kit also included the membership terms and conditions, as well as contact information and our webpage, both avenues of which a customer may authorize CarePayment to discuss payment and account balance information with a third party.
Please contact *** at *** for more information concerning the service and treatment provided. Should you have any additional questions concerning CarePayment, please contact CarePayment at 866-498-9861 or by writing us at CarePayment, 9600 SW Nimbus Ave, Beaverton, OR 97008.
Thank you for the opportunity to address these concerns. If we can be of further assistance, please do not hesitate to contact us.
Sincerely,
Michael E
CarePayment Compliance
9/4/2019
ACCOUNT: account ending XXX***
Dear ***,
Thank you for providing us with an opportunity to address your concerns. We apologize for any confusion regarding the CarePayment program you may have experienced.
CarePayment (in conjunction with business associates and health care providers) makes available credit programs (0.00% APR payment plans) to healthcare providers’ patients. The CarePayment program is no cost, but late fees may be assessed if the account is opened but payments are not made on time as agreed. CarePayment is an optional program for persons who wish to avail themselves of the credit offer. A person who elects to accept an offer for a CarePayment account may elect to close the CarePayment account at any time. CarePayment is not a collection agency nor does it furnish account histories to consumer reporting agencies.
When you first contacted CarePayment on 6/24/2019 to address the account ending XXX***, you also inquired about any outstanding balances you had in your name. At that time, we confirmed the balance of the account ending in XXX***, your personal CarePayment account.
As was relayed in previous communications, due to privacy constraints, we are unable to discuss account details with any third party without express consent from the accountholder. In this case, you are neither the customer nor an authorized party on the account ending XXX***. What we can relay is that the CarePayment Welcome Kit, mailed to the customer with the initial account offer, included a description of the services from the healthcare provider, including the healthcare provider account number and date of service. This Welcome Kit also included the membership terms and conditions, as well as contact information and our webpage, both avenues of which a customer may authorize CarePayment to discuss payment and account balance information with a third party.
Please contact *** at *** for more information concerning the service and treatment provided. Should you have any additional questions concerning CarePayment, please contact CarePayment at 866-498-9861 or by writing us at CarePayment, 9600 SW Nimbus Ave, Beaverton, OR 97008.
Thank you for the opportunity to address these concerns. If we can be of further assistance, please do not hesitate to contact us.
Sincerely,
Michael E
CarePayment Compliance
Complaint: ***
*, knew exactly which account I was talking about. We seem to be going over the same thing over and over. So yes my next call is to *** to resolve any problems.
I am rejecting this response because:I guess we will have to agree to disagree on my first call ,Robin whom I talked to knew exactly which account I was talking about. because I put my notes on the statement. Ending (***).When I called the 2nd time, Silvester ,REF
Sincerely
Carepayment recently partnered with *** Chattanooga Tn. I received a notice from them stating I owe them 50.00 and threatening to charge an additional fee up to 25.00 if payment isn't received. The first notice has a DOS of July 12, 2018. I contacted carepayment to inform them I owe no such bill to ***. They gave me *** number, which I contacted. Someone I spoke with named April (no last name) informed me this is a new collection agency the hospital has contracted with and after searching and finding no bills due informed me to just "ignore" the notice. I also wrote a letter to the Beaverton Or address as instructed on the back of carepayment, informing them of what "April" had advised. And gave them the number to contact "April" in *** Billing dept. I never heard back from carepayment after that first notice on 07/20/2019. This time no DOS listed as in the original notice. Carepayment yet to respond to my original letter denying I owe ***. They only sent another notice.
. ***
1402 W 52nd Street
Chattanooga, TN 37409
7/30/2019
ACCOUNT: ***
Dear ***,
Thank you for providing us with an opportunity to address your concerns. We apologize for any confusion regarding the CarePayment program you may have experienced.
CarePayment (in conjunction with business associates and health care providers) makes available credit programs (0.00% APR payment plans) to healthcare providers’ patients. The CarePayment program is no cost, but late fees may be assessed if the account is opened but payments are not made on time as agreed. CarePayment is an optional program for persons who wish to avail themselves of the credit offer. A person who elects to accept an offer for a CarePayment account may elect to close the CarePayment account at any time. CarePayment is not a collection agency or debt collector, nor does it furnish account histories to consumer reporting agencies.
On June 15, 2019, CarePayment mailed a Welcome Kit offer to your home address. This offer describes the aforementioned credit program, which included the CarePayment Member Agreement and the initial statement of charges from the provider, *** Health System, as well as the terms and conditions and a billing statement.
We received your letter disputing the balance on July 1, 2019, and promptly contacted *** Health System to verify the balance, a process that may take several weeks. *** Health System has confirmed that the balance for account number ***, Date of Service 7/12/2018, has been written off by *** Health System. We have also, per the disputed balance, rescinded the CarePayment offer and returned account number ***, Date of Service 6/27/2019, with a balance of $90.00 to *** Health System.
Please contact *** Health System at 4*** for more information concerning the service, treatment provided and your remaining balance due to *** Health System. Should you have any additional questions concerning CarePayment, please contact CarePayment at 866-498-9861 or by writing us at CarePayment, 9600 SW Nimbus Ave, Suite 260, Beaverton, OR 97008.
Thank you for the opportunity to address these concerns. If we can be of further assistance, please do not hesitate to contact us.
Sincerely,
Michael E
CarePayment Compliance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
***
adding a footnote: Thank you for resolving this issue on my behalf, Revdex.com. However, I would like to respond to a section of the response to you from carepayment which stated in paragraph 4 I was sent a "Welcome Kit" offer to my home address on June 15, 2019 to open an account. That carepayment statement is completely false. I was sent a billing notice with a warning stating I owed *** $50.00 for a "new patient" service received on July 12, 2018. It was not a Welcome kit, but a notice, with wordings and language similar to some collection agencies. In fact when I called and spoke with "April" in billing at *** I was told this was a new "collection agency" *** had partnered with and for me to "just ignore" the notice.
The billing notice was not an offer to open an account with carepayment. It was a warning that if payment wasn't received within a certain due date I could be billed additional charges up to $25.00. A second notice came over a week ago, only this time without a DOS listed, virtually stating the same thing as the first. That being, that I could be charged an additional up to $25.00 dollars if a 'principal' payment isn't received by a listed date on the notice (First due date was July 10, 2019 on first notice/second due date August 10, 2019 on second notice. I'm unable to scan and send copies of both notices in an attachment, but I've retained both notices for my record keeping and future references. In no way did either notice mention anything about a "Welcome Kit" or opening up some kind of an account. This was a billing notice accompanied by a warning and threat that if payment wasn't received by due dates mentioned additional charges would be added.
Otherwise, I'm satisfied and grateful to Revdex.com for helping me to resolve the matter to my satisfaction. That is I'm not in debt to *** for any overdue or past due bills.
Regards
A Payment was made to care payment in the Amount of $3,237.44. However the bill was only $1,600.00. Bill was given on 03/19/2019. Payment was made on 03/31/2019. I placed a call to care payment on 04/02/2019 was told it would take 30 days to payout the over payment. Its now 05/16/2019 I call again and was told the same thing. I am owed $1,637.44. My Account Number with care payment is
Dear Mr.,
Thank you for providing CarePayment with an opportunity to address your concerns. We apologize for any confusion regarding the CarePayment program you may have experienced.
CarePayment (in conjunction with business associates and health care providers) makes available credit programs (0.00% APR payment plans) to healthcare providers’ patients. The CarePayment program is no cost, but late fees may be assessed if the account is opened but payments are not made on time as agreed. CarePayment is an optional program for persons who wish to avail themselves of the credit offer. A person who elects to accept an offer for a CarePayment account may elect to close the CarePayment account at any time. CarePayment is not a collection agency nor does it furnish account histories to consumer reporting agencies.
On March 31, 2019, a payment of $3,237.44 was received by CarePayment. This payment was not made to CarePayment directly, but rather to the hospital provider Abington Health via your attorney. The payment resulted in a credit of $1,637.44 as the balance on the CarePayment account was only $1,600.
In the event of an overpayment, CarePayment waits 30 days to allow for processing, adjustments, and additional settlements. Once that 30-day period is over, the remaining credit balance is reviewed internally and with the hospital provider to ensure accuracy. This time frame can take 30-60 days, depending on the specifics of the situation. This process was explained during the phone calls made on April 30, 2019 and May 16, 2019. Additionally, these are the only two contacts we have on record; we have no record of a call on April 2, 2019.
At this time, Abington Health and CarePayment have concluded their review of the overpayment. Abington Health has requested that CarePayment return the payment of $3,237.44 and the original account balance of $1,600 to Abington. Abington will be applying $625 of the credit to an additional balance owed (not loaded at CarePayment) and will refund the remaining amount, totaling $1,012.44. For any additional questions regarding this payment or refund, please contact Abington Health at 888-974-1242.
Should you have any additional questions concerning CarePayment or the account at issue, please contact CarePayment at 866-498-9861 or write to us at CarePayment, 9600 SW Nimbus Ave, Suite 260, Beaverton, OR 97008.
Thank you for the opportunity to address your concerns. If we can be of further assistance, please do not hesitate to contact us.
Sincerely,
Samantha R
CarePayment Compliance
Carepayment has enrolled me in a credit account with them despite my never having any contact with carepayment. Additional details may be found in Revdex.com claim number ***. I am a nurse and while my medical bills are paid. I worry about other patients that may be subject to Carepayment profit on their medical bills. Thank you Revdex.com for protecting patients from carepayment profiting from their illness.
Dear Mrs.,
Thank you for providing CarePayment with an opportunity to address your concerns. We apologize for any confusion regarding the CarePayment program you may have experienced. CarePayment (in conjunction with business associates and health care providers) makes available credit programs (0.00% APR payment plans) to healthcare providers’ patients. The CarePayment program is no cost, but late fees may be assessed if the account is opened but payments are not made on time as agreed. CarePayment is an optional program for persons who wish to avail themselves of the credit offer. A person who elects to accept an offer for a CarePayment account may elect to close the CarePayment account at any time. CarePayment is not a collection agency nor does it furnish account histories to consumer reporting agencies.
The CarePayment Welcome Kit, originally mailed to you with the initial account offer, included a description of the services from the healthcare provider, including the healthcare provider account number and date of service, as well as the membership terms and conditions. These terms and conditions explained that in order to activate your account and accept the terms, you simply need to make a payment.
On April 9, 2019, CarePayment received a payment from you for the entire balance of your CarePayment account, along with a note indicating that you did not want to participate in the program. Participation is voluntary and so we immediately closed the account per your request. However, you choosing to activate your account and accept the terms by making a payment automatically triggered a membership card to be sent to you the following day; we apologize for the confusion and inconvenience this correspondence must have caused. Please be assured that your account was closed per your instruction on April 9th.
Should you have any additional questions concerning CarePayment or the account at issue, please contact CarePayment at 866-498-9861 or write to us at CarePayment, 9600 SW Nimbus Ave, Suite 260, Beaverton, OR 97008.
Thank you for the opportunity to address your concerns. If we can be of further assistance, please do not hesitate to contact us.
Sincerely,Samantha RCarePayment Compliance
I find it hard to believe that there are only 2 complaints. first of all, if you pay your medical bills at least once a month and show that you are making an attempt to pay - you do not get penalized. I signed up, in good faith,that I was doing the right thing, and regret my decision. the late fees that would be incurred otherwise are sinking me into a deeper hole. not a helpful not helpful in least. actually hurting me more than if I never signed up