CarePayment LLC

Revdex.com Case # [redacted] Thank you for the opportunity to respond to Ms. [redacted]’s inquiry dated 3/7/2017. We appreciate you alerting us to her concerns. CarePayment® (in conjunction with business associates and health care providers) makes available credit programs (0.00% APR payment plans) to specific...

healthcare providers’ patients. The CarePayment® program provides a vehicle by which a patient may pay off balances on a health care provider account over an extended period of time. CarePayment® is an optional program for persons who wish to avail themselves of the credit offer; a person who elects to accept an offer for a CarePayment® account may elect to close the CarePayment® account at any time.  CarePayment® is not a collection agency nor does it furnish account histories to consumer reporting agencies. Our records indicate that on 1/18/2017 Ms. [redacted]’s daughter, [redacted], contacted CarePayment® to request cancelation of autopay moving forward. Our representative explained that we could not fulfill this request as she did not have proper authorization and that in order to cancel the autopay, she would need to submit her Durable Power of Attorney documentation. She declined and the autopay remained active. We apologize to Ms. [redacted] for any frustration experienced and intend to resolve this complaint in good faith. The automatic payments have since been canceled, and two returned payment fees (totaling $50) have been waived. Should you have any additional questions concerning CarePayment®, please contact the CarePayment® Compliance Specialist Samantha R[redacted] at 503-849-1392 or by writing us at CarePayment, 5300 Meadows Rd, Suite 320, Lake Oswego, OR 97035. Sincerely, Samantha R[redacted] Compliance Specialist 5300 Meadows Rd Suite 320, Lake Oswego, OR 97035 503-849-1392

Revdex.com Case # [redacted]
Due Date: 2/27/2016
Thank you for the opportunity to respond to Ms. [redacted] inquiry dated 2/17/2016. We appreciate you alerting us to her concerns.
CarePayment® (in conjunction with business associates and health care providers) makes available credit programs...

(0.00% APR payment plans) to specific healthcare providers’ patients. The CarePayment® program provides a vehicle by which a patient may pay off balances on a health care provider account over an extended period of time. CarePayment® is an optional program for persons who wish to avail themselves of the credit offer; a person who elects to accept an offer for a CarePayment® account may elect to close the CarePayment® account at any time. CarePayment® is not a collection agency nor does it furnish account histories to consumer reporting agencies.
Ms. [redacted] made a payment through our automated telephone system (IVR) on 2/4/2016. On 2/11/2016, this payment was returned unpaid by Ms. [redacted] financial institution because the bank account number she entered was not valid. After review of payment in question, CarePayment confirmed that Ms. [redacted] bank account information was entered incorrectly; the first two digits were transposed. Due to this user error, the payment was returned unpaid and a $25.00 returned check fee was applied. After review of the situation and in consideration of Ms. [redacted] previous payment history, CarePayment has waived the returned check fee on 2/18/2016.
Should there be any additional questions concerning CarePayment®, please contact the CarePayment® Compliance Analyst Julia K[redacted] at [redacted] or by writing at CarePayment[redacted], Lake Oswego, OR 97035.
We apologize for the inconvenience.
 
Sincerely,
Julia K[redacted]
Compliance Analyst
[redacted]
Lake Oswego, OR 97035
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I understand that this account was closed and we should no longer receive ANY correspondence from your company. Sincerely, [redacted]

Revdex.com Case # [redacted]
Due Date: 1/13/2016
Thank you for the opportunity to respond to Ms. [redacted] inquiry dated 12/30/2015. We appreciate you alerting us to her concerns.
CarePayment® (in conjunction with business associates and health care providers) makes available credit programs (0.00%...

APR payment plans) to specific healthcare providers’ patients. The CarePayment® program provides a vehicle by which a patient may pay off balances on a health care provider account over an extended period of time. CarePayment® is an optional program for persons who wish to avail themselves of the credit offer; a person who elects to accept an offer for a CarePayment® account may elect to close the CarePayment® account at any time.  CarePayment® is not a collection agency nor does it furnish account histories to consumer reporting agencies.
On 12/16/2015, CarePayment first received notice from [redacted], an unauthorized third party (i.e. she was not the person who received the CarePayment offer to pay the balance owed the health care provider). Ms. [redacted] requested that CarePayment discontinue mailing her and her household members (including Ms. [redacted]). On 12/16/2015 CarePayment sent notice to the health care Provider, Memorial Owosso to recall the balance so Ms. [redacted] and/or Ms. [redacted] could work with Memorial Owosso directly on the balance owed.
On 12/17/2015, Memorial Owosso recalled the balance and the CarePayment account was closed with a zero balance. On 12/22/2015, CarePayment sent a final statement showing a zero balance. CarePayment has since removed Ms. [redacted] address from the account profile as to prevent any further mailings.
Should you have any additional questions concerning CarePayment®, please contact the CarePayment® Compliance Analyst Julia K[redacted] at [redacted] or by writing us at CarePayment, 5300 Meadows Rd, Suite 400, Lake Oswego, OR 97035.
Sincerely,
Julia K[redacted] Compliance Analyst
[redacted]
Lake Oswego, OR 97035
[redacted]

Revdex.com Case # [redacted]
Thank you for the opportunity to respond to Ms. [redacted]’ inquiry dated 12/4/2016. We appreciate you alerting us to her concerns.
CarePayment® (in conjunction with business associates and health care providers) makes available credit programs (0.00% APR payment plans) to...

specific healthcare providers’ patients. The CarePayment® program provides a vehicle by which a patient may pay off balances on a health care provider account over an extended period of time. CarePayment® is an optional program for persons who wish to avail themselves of the credit offer; a person who elects to accept an offer for a CarePayment® account may elect to close the CarePayment® account at any time.  CarePayment® is not a collection agency nor does it furnish account histories to consumer reporting agencies.
Conforming payment options are listed on the back of the CarePayment monthly statements. For instance, mailed payments must be mailed with the payment stub to the payment address shown on the payment stub, while automatic payments are offered either by credit card or Automated Clearing House (ACH). Bank bill-pay is not a conforming payment option due to the extra processing days involved.
We apologize to Ms. [redacted] for any frustration experienced and intend to resolve this complaint in good faith. The late fees in question, totaling $175, have been waived.
Should you have any additional questions concerning CarePayment®, please contact the CarePayment® Compliance Specialist Samantha R[redacted] at [redacted] or by writing us at CarePayment, [redacted].
Sincerely,
Samantha R[redacted]
Compliance Specialist
5300 Meadows Rd Suite 320,
Lake Oswego, OR 97035
503-849-1392