CareNow

payed bill in full at appointment (i have no insurance) and yet still getting bills in the mail from this company.
I went in this office to get a dog bite looked at that I thought may be infected. Before paying I stated I had no insurance and that I wanted a tetanus shot. I was informed by the front desk that a tetanus shot would be an extra 60$ to my bill and I said fine and I paid for my visit and tetanus shot before being seen. The doctor saw me and told me my finger was infected and refused to give me a prescription for antibiotics because she wanted me to go to the E.R. for a rabies shot and antibiotics IV. They Put some peroxide on the bite and gave me my tetanus shot and made me leave. The ER told me they thought a rabies shot from a in house dog was insane and wrote me a prescription for normal antibiotics. (Did what the urgent care was supposed to do!!) month later I get a bill from care now. I call and tell them I paid for all my services upfront because I'm cash pay with no insurance. They say they will put it in the computer. Another month goes by and I get another bill from them. I call back and tell them the same thing and she tells me they declined waiving the fee because the charge is for the tetanus shot. I tell the lady I paid up front for that because I requested to have it before paying and was told a quote specifically for the tetanus shot. Billing lady then claims the new bill isn't for the actual shot but administrating the shot. So did they think I was going to give it to myself when I was paying for everything?! This place is a money grabbing scam and creates false charges. I was never even given the care I needed when there, and was sent away to have someone else help me for even more money.

This facility charged me for a service that was never conducted.
I visited this urgent care facility on 3/19/2020 and explained to them that I was feeling feverish and had a sore throat for 2 days prior to visiting and that I work at the international terminal at the airport and I was concerned that I might have COVID-19. I was taken to a room and was instructed to put a n95 mask on and a medical assistant entered the room in a complete biohazard suit. He stayed with me in that room the entire time as he and the doctor passed necessary paperwork to each other from the crack under the door. The doctor that day, Dr. Jairo ***, came about 30 minutes later and administered a COVID-19 test on me and told me he would send it to labs and would call me within the next couple of days with my results. I was charged for the service and sent home. Over a week passed and I did not get a single phone call from the urgent care facility so I stopped by on 3/30/2020 and asked about my results. The assistant that was sitting up front at the desk looked me up in their system and told me they didn't have anything on record about me being tested. I gave her the exact day and time and she told me that the doctor did not think it was necessary to send my test to labs and that they threw out my test. At my request, she gave me paperwork that stated they could not find my test and the doctor said "not to pursue this any further." Therefore I was charged for a service that was never conducted and I believe that is fraudulent activity on the urgent care facilities' behalf.

On May 21, 2018 I went to CareNow Urgent Care with a serious asthma attack. After accepting services in the amount of $404, I had to ask my mother to pay with her only credit card, as the receptionist was rude and inferred "immediate payment". Ten days later, I was admitted into the hospital for the same symptoms. It was there that I was informed that I qualify for Nevada Medicaid, and the active date would be made retroactive for 90 days - which included the date of services at CareNow. I immediately contacted the billing office to inform them that I was Medicaid eligible, and the services were to be billed to them, and that my mothers credit card charge should be reimbursed to her. I was told then that the process would take up to 45 days. After that time had passed, I called billing again, and was told that the date that I requested this reimbursement was 2 weeks later than I had actually called, and therefore had to wait until September 24th. I was assured that a check would be mailed out by then. Being two days past the 24th, I called again today to see if it had been mailed, and was told that Medicaid had already been billed, but I still had to wait for ANOTHER MONTH before expecting the check. Seems to me that this company has now been paid twice for the same service, and meanwhile my mother (who lives on Social Security) has to pay yet ANOTHER month on the principal amount plus interest!!

went to doctor no insurance billing they told me 145. The doctor came in asked questions and gave me a prescription. paid $145 then bill for $55
Went to 5/01/2018 The doctor came in asked a few questions and gave me a prescription. I paid $145 then bill for $55 comes in the mail says $145 was paid and I owed $55. I called the billing in ***, she said I had to call the office all they do is collect payment. I went back to the location she said I had to talk to Michael R or Genevieve D. Took my number and said they would call back. Never received a call back. There billing keeps sending the bill.

On or about 7/14/18, I requested *** (to REFILL a prescription for *** CREAM USP, 0.77%, 15G (a SMALL TUBE of medication cream for a ring worm on my right leg, which has not fully healed). The medication was prescribed by a physician from CARENOW Urgent Care (***), and has a label of "PARTIAL REFILL BEFORE 04/21/19, ***". On or about 0900, 7/17/18, a pharmacist from *** indicated that there is no refill on the prescription file and that the physician who prescribed the medication is not responding to ***' requests to refill the medication. It was then suggested for me to follow up with the doctor (from CareNow).

On or about 1100, 7/17/18, I went to CARENOW URGENT CARE and requested for Refill of my medication. However, I was told by the front person that I have to sign in to be seen by a doctor and pay the required urgent care fee again to refill the medication. I said that it is ridiculous to pay again just to refill a small tube of cream. I was told that it is their policy. I believe it is a rogue policy and a 'rip-off'' practice for medical offices to take advantage of their patients who rely on prudent *** and wellness from their medical providers. I am a retired Provider Auditor III for *** and I never heard such policy to see a doctor and pay the required fee again just to get a refill for a small tube of cream medication. I always get refills from other medical providers without seeing and paying them again for the same medication.

I have received a letter from Care Now stating that I owe a debt of $69.82. I would like to dispute the validity of this debt. At the time of service with the Care Now facility I was told that my care would be covered under my insurance. I specifically inquired that my insurance would be accepted at Care Now's facility before I was seen by the doctor. The associate working at the receptionist desk informed me that I would be covered. I paid my $50.00 copay and saw the doctor.

I later received a bill for an additional $69.82. I called Care Now to inquire about this charge and was told that while Care Now accepts my insurance, the doctor that treated me does not. I feel that this unacceptable. How are patients supposed to know that only some of the facility's doctors accept certain insurances?

On August 21, 2017 I spoke with the Care Now representative Michelle via phone. She told me that she would submit my bill to be reprocessed to take care of this issue, and the matter would be dealt with in 2 weeks time. I received no future call or written notification resolving this matter.

I contacted Care Now a second time on September 21, 2017. The associate Mayra informed me that my claim had been sent for review but had no resolution. She said she would submit it again.

I then received another bill. I called Care Now on November 21, 2017 and spoke with Vicky. She told me there were no notes on my account, and that she would add a note to review the bill. I voiced my concern that I have been trying to clear up this charge for months and was worried that it would be sent to collections. She informed me that as long as my account was in review I had nothing to worry about. I have now received a bill from the credit agency ***.