Careful Cleaners And Laundry

The response from the complainant mentions that they communicate to me through their lawyer but I have never been contacted by anyone other than a collection agency. I am complying with the decision of the court by paying the settlement amount in installments at 0% interest which is noted in the agreement and has been documented as part of this complaint. I have also offered a one time cash payment to the complainant and did not receive a response. So to restate, not only am I fulfilling my legal obligation as stated in the court document but I've taken the additional step of trying to work out a quicker payment option and I have heard nothing from the complainant. I have provided the complainant with two viable and legal options, full payment via monthly installments or a reduced one time cash payment. These are the facts and based on that, this complaint is unfounded and unwarranted. By penalizing a hard working small business owner who has provided employment for Americans for over 6 years and has ZERO complaints up to this one is doing a tremendous disservice to my business and does nothing to help and in fact hurts the economy.

The customer held the check for longer than 90 days before trying to cash it. The bank, [redacted], automatically puts a stop payment on bill pay items after 90 days. Regardless, I never heard from her and had no idea she had incurred a $12 fee. I also don’t know why she waited so long to cash the...

check. Regardless, can you help me understand the decision process here, I’m a little frustrated that I’m being held accountable for her decision to not cash the check in a timely manner and also not contacting me about it.Thanks,[redacted]President | Careful Cleaners###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We do not communicate directly to steve, but only through our attourney. we were expecting to receive payment in full and have not received such.  I mdid cash the check 90 dayes after I received it. ** tales a week or more to send a check to us. steve will not send us the full amount so what more can we do?

Regards,[redacted]