Career Pro360

After much consideration, CareerPro360 has elected not to
provide rebuttal on each comment other than the following:...

 
May 21, a LIST of
education was given to client for input and proofing, NOT a completed résumé.
On May 22, the client gave CareerPro360 three clear career objectives for the résumé.  Since the client had no past experience in these
fields, it was determined that research was needed in which client’s existing
education and experience could be made to compete in these highly competitive
fields. 
On May 27, the client was contacted that a résumé proof was
available THAT DAY but there were a
couple of questions that needed answers by phone.  Immediately
client requested a refund without even seeing the résumé.  It is the policy of the company to not give
refunds at this point of the work process;  however,  it was assumed the client needed the money
more than the résumé and even though significant time had been invested in this
project ,  CareerPro360 agreed to give a refund
. 
The refund was authorized on that day, May 27th,
and was processed by our credit card company on May 28th.
Verification:
On May 22, 2014, at
7:53 PM, "A.D.G." <[redacted]> wrote: 3 job
descriptions for resume       1)  
Public Relations Coordinator, 2)  Pharmaceutical Sales Representative
(numerous companies listed), 3)  Health and Beauty Marketing Events.  Please
let me know if you  need any further information. I will also be sending
more of my academic and work background to add to the resume.
On Tue, May 27, 2014 at 7:50 AM, [redacted] <[redacted]>
wrote: Hi, Would like to
call you at 11:00 or 1:00 today if convenient for you.  Have a couple of
questions and then will be able to send you a proof of resume today to
consider. Baxter
From:
[redacted] [mailto:[redacted]] Sent:
Tuesday, May 27, 2014 8:35 AM; To: [redacted] Cc:
[redacted]; Subject: Re: Call for Questions; Mrs. [redacted],
I would like to request a refund of $260, please.Thank you for your
understanding. [redacted]
[redacted]---To:
'[redacted].' [redacted], Tue
5/27/2014 9:07 AM   -  [redacted]a, Will close your file and authorize
banking system to refund the payment of $260 today.  It will be credited
back to the same source from which the payment came. You will get a copy of
transaction via email. Wishing you much success in your job search. [redacted]
Refund (Unique
Transaction ID # [redacted]) See related [redacted]

Subject:





You have sent $260.00 USD to [redacted] Green with PayPal




Note:





Full Refund


 


 




May 28, 2014




 




Refund To




 


[redacted]
Completed




Details Refund To [redacted]




 




-$260.00











Our side is completed. Don’t know how long on your
side  Just check with your credit card company as to how long it usually
takes.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thankfully, I received my total refund of $260 from Career Pro 360.
Now, I can invest in someone who can actually provide a professional resume. 
Regards,
[redacted]