Cardinal Point at Mariner Square Continuing Care Retirement Community

[redacted] We have been providing a consulting service for our customers in Red Deer since to help reduce the risk in buying a homeWe have follow up systems in place as wellUnfortunately in this case we have no record of being contacted by the customer as per our contract with them that outlines clearly about such mattersYour E-mail to us is the first that we were aware of thisSince your E-mail we have made a number of attempts in phoning with no answer and leaving messages.? We eventually received a return call.? He indicated surprise that we were following up on the matter and asked “Are you going to give me my money back?” He questioned why we would like to come to the home to review the matter even though it is in the contract to do soWe made arrangements to meet him at the house for Monday, October at 5:30PM to help any way we can? I arrived at the home at 5:25PM, only to find no one homeWaited till 6:11PM, no one cameLeft a card in the mail box and tried calling, did not get an answerLeft a message stating other arrangements will have to be made to revisit another timeIt is now a week later since our failed visit and have not heard from our client [redacted] ?

*** *** *** *** *** ** *** *** *** ** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** ** *** *** *** *** *** *** We have been providing a consulting service for our customers in Red Deer since to help reduce the risk in buying a
homeWe have follow up systems in place as wellUnfortunately in this case we have no record of being contacted by the customer as per our contract with them that outlines clearly about such mattersYour E-mail to us is the first that we were aware of thisSince your E-mail we have made a number of attempts in phoning with no answer and leaving messages.? We eventually received a return call.? He indicated surprise that we were following up on the matter and asked “Are you going to give me my money back?” He questioned why we would like to come to the home to review the matter even though it is in the contract to do soWe made arrangements to meet him at the house for Monday, October at 5:30PM to help any way we can? I arrived at the home at 5:25PM, only to find no one homeWaited till 6:11PM, no one cameLeft a card in the mail box and tried calling, did not get an answerLeft a message stating other arrangements will have to be made to revisit another timeIt is now a week later since our failed visit and have not heard from our client ** ** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** ***?

[redacted] We have been providing a consulting service for our customers in Red Deer since 2001 to help reduce the risk in buying a...

home. We have follow up systems in place as well. Unfortunately in this case we have no record of being contacted by the customer as per our contract with them that outlines clearly about such matters. Your E-mail to us is the first that we were aware of this. Since your E-mail we have made a number of attempts in phoning with no answer and leaving messages.  We eventually received a return call.  He indicated surprise that we were following up on the matter and asked “Are you going to give me my money back?” He questioned why we would like to come to the home to review the matter even though it is in the contract to do so. We made arrangements to meet him at the house for Monday, October 17 at 5:30PM to help any way we can.  I arrived at the home at 5:25PM, only to find no one home. Waited till 6:11PM, no one came. Left a card in the mail box and tried calling, did not get an answer. Left a message stating other arrangements will have to be made to revisit another time. It is now a week later since our failed visit and have not heard from our client. [redacted] [redacted]