Carbolineum Wood Preserving

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below See the following information from FedEx It is obvious that FedEx did not receive the package for pickup until Tuesday and that the business is not being truthful about when the shipment was sent out When I spoke to the business manager and the owner and told them that FedEx would not have posted the shipment as having left Tuesday, since it is scanned from the shipping label, they kept denying it It is a shame that the office manager and the owner of the company do not give out truthful information about their business practices I recommend that any future, private, individual customers do not order directly from Carbolineum because their business system is not up to date and because they are not truthful about their business practices However, the product that they produce is good and there are other businesses that carry their product and a person should order the product from these other sources instead of ordering directly from the company.Please feel free to contact me in regards to this[redacted] Tracking number [redacted] Ship date4/05/2016Scheduled deliveryPendingService typeFedExGroundTracking results as of Apr 05, 8:56p GMT Date/TimeLocation/Activity 4/05/1:pmMENOMONEE FALLS, WI/Picked up Regards, [redacted]

On 3/31/– Thursday – Customer called at 3:p.m(business hours 8:– 4:pm relayed the problem – at which time I apologized profusely for any inconvenience she was experiencing – explaining that my warehouse was closed and we are closed on Fridays – even if we could fill the order that day it would be too late to get anyone to pick it up – for approxmin or more this conversation went on back and forth and no matter how many times or ways I apologized – she wasn’t happy.I do not know any business who does or has the time to track shipments once they are picked up by any carrier.I told her I would get it out on Monday which is exactly what I did – I told her I cannot account for what another co./person told her – as far as calling her back, she is not my only customer for which orders need to be processedMy supervisor – Mr [redacted] (pres./owner) of the company did speak with her – he did not change his story – he did tell her the pkgshipped Monday and “what difference did it make what Fedex did or didn’t tell her – its gone” This woman was not shouted at – was treated professionally but refused to accept anything that was told to her including my sincerest apologyIf you have any questions you can call 414-353-Sincerely, [redacted] Administrative Assistant

On 3/31/– class="aQJ">Thursday – Customer called at 3:p.m(business hours 8:– 4:pm relayed the problem – at which time I apologized profusely for any inconvenience she was experiencing – explaining that my warehouse was closed and we are closed on Fridays – even if we could fill the order that day it would be too late to get anyone to pick it up – for approxmin or more this conversation went on back and forth and no matter how many times or ways I apologized – she wasn’t happyI do not know any business who does or has the time to track shipments once they are picked up by any carrierI told her I would get it out on Monday which is exactly what I did – I told her I cannot account for what another co./person told her – as far as calling her back, she is not my only customer for which orders need to be processed My supervisor – Mr [redacted] (pres./owner) of the company did speak with her – he did not change his story – he did tell her the pkgshipped Monday and “what difference did it make what Fedex did or didn’t tell her – its gone” This woman was not shouted at – was treated professionally but refused to accept anything that was told to her including my sincerest apology If you have any questions you can call 414-353- Sincerely, [redacted] Administrative Assistant

It is apparent that this person cannot be satisfied, by her continued innuendo of me, my company policy and that of my manager Therefore do not see anything that can be done to appease her or the situation Suffice it to say I have removed her name from my mailing list I have stated, the pkgwas picked up from Milwaukee on 4/4/@ 1:p.mwhere Carbolineum is located, Fedex indicates the pickup made on 4/5/@1:pm from “Menomonee Falls” I hope this closes this case effective immediately Thank You [redacted] Administrative Assistant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand that the case is closed, however, this business has implied that I am a difficult customer. I order from the internet on a regular basis and have never in my life had the problems that I have had with Carbolineum. See the FedEx tracking information attached to prove that they are not being truthful about the FedEx date of shipment. FedEx scans packages when they are picked up. And Menomonee is very, very close to their place of business so it is creepy that the business is implying that it is a problem with FedEx. Case closed. Please be sure that my statements appear in the Revdex.com report of this business
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI understand that the case is closed, however, this business has implied that I am a difficult customer. I order from the internet on a regular basis and have never in my life had the problems that I have had with Carbolineum. See the FedEx tracking information attached to prove that they are not being truthful about the FedEx date of shipment. FedEx scans packages when they are picked up. And Menomonee is very, very close to their place of business so it is creepy that the business is implying that it is a problem with FedEx.
Case closed. Please be sure that my statements appear in the Revdex.com report of this business.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

It is apparent that this person cannot be satisfied, by her continued innuendo of me, my company policy and that of my manager. Therefore do not see anything that can be done to appease her or the situation. Suffice it to say I have removed her name from my mailing list. I have stated, the pkgwas picked up from Milwaukee on 4/4/@ 1:p.m. where Carbolineum is located, Fedex indicates the pickup made on 4/5/@1:pm from “Menomonee Falls”. I hope this closes this case effective immediately. Thank You*** ***
Administrative Assistant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
See the following information from FedEx.  It is obvious that FedEx did not receive the package for pickup until Tuesday and that the business is not being truthful about when the shipment was sent out.  When I spoke to the business manager and the owner and told them that FedEx would not have posted the shipment as having left Tuesday, since it is scanned from the shipping label, they kept denying it.   It is a shame that the office manager and the owner of the company do not give out truthful information about their business practices.   I recommend that any future, private, individual customers do not order directly from Carbolineum because their business system is not up to date and because they are not truthful about their business practices.  However, the product that they produce is good and there are other businesses that carry their product and a person should order the product from these other sources instead of ordering directly from the company.Please feel free to contact me in regards to this.[redacted]
Tracking number[redacted]
Ship date4/05/2016Scheduled deliveryPendingService typeFedExGroundTracking results as of Apr 05, 2016 8:56p GMT Date/TimeLocation/Activity 4/05/2016 1:51 pmMENOMONEE FALLS, WI/Picked up
Regards,
[redacted]

On 3/31/16 – Thursday – Customer called at 3:30 p.m. (business hours 8:30 – 4:00 pm relayed the problem – at which time I apologized profusely for any inconvenience she was experiencing – explaining that my warehouse was closed and we are closed on Fridays – even if we...

could fill the order that day it would be too late to get anyone to pick it up – for approx. 10 min or more this conversation went on back and forth and no matter how many times or ways I apologized – she wasn’t happy.I do not know any business who does or has the time to track shipments once they are picked up by any carrier.I  told her I would get it out on Monday which is exactly what I did – I told her I cannot account for what another co./person told her – as far as calling her back, she is not my only customer for which orders need to be processed. My supervisor – Mr. [redacted] (pres./owner) of the company did speak with her – he did not change his story – he did tell her the pkg. shipped Monday and “what difference did it make what Fedex did or didn’t tell her – its gone” This woman was not shouted at – was treated professionally but refused to accept anything that was told to her including my sincerest apology. If you have any questions you can call 414-353-5040 Sincerely,[redacted]
Administrative Assistant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
See the following information from FedEx.  It is obvious that FedEx did not receive the package for pickup until Tuesday and that the business is not being truthful about when the shipment was sent out.  When I spoke to the business manager and the owner and told them that FedEx would not have posted the shipment as having left Tuesday, since it is scanned from the shipping label, they kept denying it.   It is a shame that the office manager and the owner of the company do not give out truthful information about their business practices.   I recommend that any future, private, individual customers do not order directly from Carbolineum because their business system is not up to date and because they are not truthful about their business practices.  However, the product that they produce is good and there are other businesses that carry their product and a person should order the product from these other sources instead of ordering directly from the company.
Please feel free to contact me in regards to this.
[redacted]
Tracking number
[redacted]
Ship date
4/05/2016
Scheduled delivery
Pending
Service type
FedExGround
Tracking results as of Apr 05, 2016 8:56p GMT Date/TimeLocation/Activity 4/05/2016 1:51 pmMENOMONEE FALLS, WI/Picked up
Regards,
[redacted]

On 3/31/16 – 
class="aQJ">Thursday – Customer called at 3:30 p.m. (business hours 8:30 – 4:00 pm relayed the problem – at which time I apologized profusely for any inconvenience she was experiencing – explaining that my warehouse was closed and we are closed on Fridays – even if we could fill the order that day it would be too late to get anyone to pick it up – for approx. 10 min or more this conversation went on back and forth and no matter how many times or ways I apologized – she wasn’t happy.
I do not know any business who does or has the time to track shipments once they are picked up by any carrier.
I  told her I would get it out on Monday which is exactly what I did – I told her I cannot account for what another co./person told her – as far as calling her back, she is not my only customer for which orders need to be processed.
 
My supervisor – Mr. [redacted] (pres./owner) of the company did speak with her – he did not change his story – he did tell her the pkg. shipped Monday and “what difference did it make what Fedex did or didn’t tell her – its gone”
 
This woman was not shouted at – was treated professionally but refused to accept anything that was told to her including my sincerest apology.
 
If you have any questions you can call 414-353-5040
 
Sincerely,
[redacted]
Administrative Assistant

It is apparent that this person cannot be satisfied, by her continued innuendo of me, my company policy and that of my manager.
 
Therefore do not see anything that can be done to appease her or the situation.
 
Suffice it to say I have removed her name from my mailing list.
 
I have stated, the pkg. was picked up from Milwaukee on 4/4/16 @ 1:30 p.m. where Carbolineum is located, Fedex indicates the pickup made on 4/5/16 @1:50 pm from “Menomonee Falls”.
 
I hope this closes this case effective immediately.
 
Thank You
[redacted]
Administrative Assistant