Caras Property Management

In response to the complaint filed by Brittany H[redacted] I will address each item separately:
As to the ending of the lease it was completely voluntary on their part and was not initiated by our office.  The terms and renewal process was clearly laid out in their lease.
In regards to the...

move out inspection they failed when items address in the first inspection were not addressed within the 24hrs allowed to remedy.
In my following up with Brittany, I had let her know that as soon as I had their final closing statement from our accounting office I would reach out to her.  When I had their closing statement on 8/25 I did contact her and arranged to have them pick up the packet. 
In breaking the terms of the lease by sending them an August invoice, it was an auto generated invoice that was mistakenly sent out.  They had no balance due or threat to their credit, I clarified that them when they called about receiving the invoice.
They picked up their deposit disposition from our office on 8/26/15 and I have not heard from the since.
In all of my communications with Brittany she was very professional, we had numerous emails and several phone calls throughout the process and I never took her age into consideration. 
It is hope that if you need any additional information that you will reach out to me.
Thank you,
Adron K[redacted]
Caras Property Management
406-543-9798