CarApprove.com

Revdex.com:I have not been contacted by Executive Hotel Le Soleil New York regarding complaint ID *** which remains unresolved.Sincerely,*** ***

(The consumer indicated he/she DID NOT accept the response from the business.)
Mr *** is completely incorrect in his assessment of the situationI have not offered to do any reviews of Carco Auto Sales, nor have I posted or otherwise any review of Carco Auto salesMr *** can cease insinuating that I am looking for a cash payoutI stated I would be willing to give Carco a decent review on resolution of the issuesThat is important to consumers and businesses in the online worldDecent reviews were the reason why I wanted to get a vehicle through Carco in the first place, don't kid yourself Mr ***, there are many other places people with poor credit can go
Regardless of asking for a cash incentive while purchasing another vehicle from you to replace the lemon you sold me, the real issues are the condition mechanically and cosmetically of the vehicle you sold meI trusted your company and you completely let me downYou shipped me a vehicle in horrendous state for a significant amount of moneyThat vehicle should never have left your now closed lot in New WestminsterYour employee *** *** *** produced a vehicle inspection after the factI have many receipts for work done and paid for by me on that *** *** you sold me amounting to more than thousand dollarsI had to in order to drive itObviously I would seek remedy for that, as you would if you were a customerAfter all, I was promised a vehicle in decent mechanical condition
In response to your statement about offering several vehicles: A car with over 150,000kms on it is not a fair exchange for this ***you also offered another car which was obviously a repo and judging by the pictures was in equally as bad shape as the *** wasI was extremely reluctant to exchange one piece of *** for anotherThe final vehicle prior to the *** *** (which I was prepared to take) was a rear wheel drive *** ***, not suitable at all for this environmentIn all you offered me unsuitable vehicles and I am not going to take just any old piece of *** Carco wants to get rid of, especially pay the kind of money I would have to
In response to your other statement about how I wanted a cash settlement and would keep the ***Yes, I said that because you are wholly incapable of dealing with a customerThis has been going on since last April You have personally been involved since December, in that time you have still not got me into another vehicle as you promised me on the phoneYou do not respond to contact from customers in a timely manner, you pass people off to several different agents, and then ignore the customerBuying a car is a negotiation, you dictate to the consumer how it should be contrary to all your advertising, therefore resulting in huge delays between issues raisedI told you I would accept the deal on the *** with a cash incentive for all the money I have lost due to Carcos ineptitude and blatant disregard for the rules governing the sale of used vehiclesI would have paid more money into the *** to FINISH the repairs I already started out of my pocket because your company sold me a lemon
By way of further information after your comments regarding payments to me:
I received from Carco to replace the BALD tires the *** arrived with and to do some of the brake workIt was not enough for all four brakes and four tires which the vehicle should have had checked prior to delivery, again another example of Carco's failure to their customer
I also received back for detailing the vehicle and cigarette smell removal, dollars for licence plate install(the law in BC is licence plates on the front and rear of the vehicle) so obviously this vehicle was not from BC and again another example of Carco not prepping a vehicle prior to delivery, all of which I paid up front an waited for reimbursementCarco paid the local Chrysler dealer to fix the broken front seats which should have been done prior to delivery
Basically Mr ***, your company neglected to do their proper jobs and exercise due diligence by delivering a vehicle to a customer in a disgusting state that paid well above proper market value for itThe monies that Carco has paid were for legitimate repairs that are all documented by receiptsThere is nothing that has come anywhere near dealing with all the mechanical issues that I identified in the original submissionNor the fact that for over 50% of the time, I have not had the pleasure of using the vehicle that you sold me
Finally, you claim you are losing a significant amount of money in any deal moving forward, yet you are trying to sell me a vehicle for 22000, after I paid for the ***You are trying to put me into a loan for a longer period of time starting from the beginning again with a higher paymentYou are not losing money, I have put money into the *** and have it running, you would be able to sell that vehicle as wellIn the *** sale, you have added warranties and GAP insurance to push the price up, no thanks....Just get me into a decent vehicleYet, when I the consumer pushes back at you and says I don't want a certain vehicle, you treat me like an it and an inconveniencethe only itic thing I did was buy this *** *** in the first placeYou refuse to acknowledge Carcos screw up and address it to make it right
I don't need your money, I need the principle of this made right by getting a decent car that I wantI told you what I want which is an awd audi preferably or something comparableYou are in to make money, I am in it to have a decent vehicle that I like and don't feed me lines about how I can change it in a year
If you found me the type of vehicle I want with a decent price then we can resolve this

Initial Business Response /* (1000, 5, 2016/05/20) */
Contact Name and Title: Emile N***
Contact Phone: 866-752-
Contact Email: [email protected]
Mr.*** on behalf of Carco Auto Credit I apologize for our conductI have removed your information from our application list and you will
not hear from us again unless you choose to contact us

Initial Business Response /* (1000, 5, 2015/06/04) */
Contact Name and Title: Robert H***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@carcoauto.ca
This incident is an unfortunate miscommunication within our office, the bank, and the customer which we have now rectifiedThe bank that the
customer is dealing with does refinance vehicles, but only for Carco customers as we have a different program with them
However, the customer is only reporting months worth of payments, and we need to show to months of on time paymentsWe've contacted the customer, and let him know that we will relook at his file in months so that we can start the application process to refinance with the bankAs long as he makes all the required payments on time (along with other credit cards and the like) we should be able to help refinance the customers loan, thereby lowering their interest rate
Initial Consumer Rebuttal /* (3000, 7, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The person who told us that refinancing was an option originally said that if we made all our payments; it would go down to 1/of the interest and the payments would also go down to about 1/of what they are nowIs this true,*** Also, we financed the truck on July 18th, This is stated on all of the paper work that was signedThat was over months agoI would like to know where our payments for the other months went to, and why its not showing up in the system when it was clearly signed on all of the paperworkWe have made every single payment, so there is a problem if its only showing months when its been over Another problem is that we can't continuously run his credit and affect his credit negatively based on your guys' errorPlease go through the paperwork and figure out where you guys made a mistake; and where the missing money from the payments that are "not showing up" went toIf it didn't go towards our payments (according to you) then where did it go? In our bank statement it clearly shows that it went to our payments.($x months = $of "unaccounted for" payments that we know we made.)
Final Consumer Response /* (3000, 24, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When we came in to refinance, you guys said you would be able to refinance
*** *** *** *** *** *** *** *** *** *** *** Ty said you could refinance but that the bank changed their policy 1/way through our stream of payments; and was refusing to do it.*** *** *** *** *** *** *** *** He also said that that is the only rating that *** (the bank) could get usWhen I talked to *** two days beforehand they stated that it wasn't up to them, and that it was up to CARCO to choose the refinance rate*** *** *** *** *** *** *** Then he went on to try and convince us to "Trade-in" instead, like every other car salesman at Carco*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Final Business Response /* (1000, 34, 2015/12/02) */
I have included some information on our company and the values that I expect every individual under the banner to act withinWe are not the same as others in our sector and the tone from the top depicts that, not every customer will be satisfied but that is no excuse not to tryAs you can see in the banking sheet & agreement we shop the banks for the best rate and term for our customersOnce that is complete the bank will give us a set of stipulations that we need to work within to complete the dealIt would be in our best interest to offer our customers the lowest rate possible as that competitive edge would truly be one of our winsAs per the customer's credit and the claim of a beacon score that has increased over points I see this highly improbable and not realistic over such a short amount of time

Initial Business Response /* (1000, 5, 2015/11/26) */
We have resolved the issue with Heather and have taken care of her askWe need to do better as a company to protect our customers and help them with situations outside of the normIn this case is was a simple matter of procedure and a Manager
that did not properly document a promise madeWe have since parted ways with the Manager in question and have changed our policy to better deal with these issues should they arise againWe thank Heather for her patience with this and hope to serve her again in the future
Initial Consumer Rebuttal /* (2000, 8, 2015/11/30) */
I have been contacted by the Owner of the Company and had a very amicable discussion with himHe has paid for the purchase and all costs in regards to the install of the winter tires, has sent me funds to compensate me for my troubles and has also agreed to pay for repairs to the ball joint that has to be replaced and is not covered under my warranty

As of June 12 2018 the *** bank has not received the monies for my trade.
The *** provided the buy out amount on May 3 2018.
The contract was signed and vechiles exchanged on May 11 2018.
The buy out amount for the trade is : 43000.00

I have made several inquiries directly to car approve in Port Moody as to when the payment to *** would made.

I have been told several times the cheque was sent and the bank had the payment. I have confirmed with the bank they don’t.

My phone calls and emails as of June 8 have not been returned.

I have made 2 payments on a car I no longer have with a third due this week. I am also making the payments on the new vechile.

This situation is causing me financial hardship and unnecessary stress

Can you help resolve this?

Revdex.com:I have not been contacted by Executive Hotel Le Soleil New York regarding complaint ID [redacted] which remains unresolved.Sincerely,[redacted]

Contact Name and Title: Emile [redacted]
Contact Phone: 866-752-8861
Contact Email: [email protected]
Good Morning [redacted],
Again I have not received a reply to my last email.
I am ready and willing to sign the documents as I previously stated.
Carco received over $15000 for the [redacted] and...

will receive almost $22000 for the [redacted]. In addition, I am sure with some mechanical work on the [redacted], Carco will also recover more funds from the sale in the future of the [redacted]. I have paid for work myself on the [redacted] and your employee will be able to deliver the [redacted] and drive back the [redacted].
At that time, I am willing to cease all communications with Carco and give Carco proper and decent reviews.
I am not being unreasonable at all. It's simple, I receive a 1500 cash incentive and the bank documents by 4pm on Friday the 4th of March and we have a done deal.
Thank you for your time and efforts.
[redacted]
I have included part of the communication that we have had with Mr. [redacted], Unfortunately this isn't the first time that Mr. [redacted] has demanded cash severance in lieu of decent reviews. We have documented accounts of money being sent to Mr. [redacted] for complaints spanning from April 2015 and have gone over and above to rectify each incident from repairs to the vehicle to detail. We do not base how a customer is treated on there credit as our business is less then perfect credit and will never shy away from customer service. However Mr. [redacted] has been offered several vehicles to replace the [redacted] at a significant loss to our company in attempts to try and appease his issues and each time he wanted a cash injection or several months without payments. The last conversation was a cash severance package for hardship caused and I had asked Mr. [redacted] why he would be OK with driving a unsafe vehicle as he had stated send me money and I will keep the [redacted] unfortunately we have done that in the past and did not fix the issue as we feel this will reoccur again within the next few months. Our offer to exchange the vehicle for Mr. [redacted] and get a new loan still stands and we would be happy to do so but other then that we feel that we have done everything that has been asked and cannot continue to pay into a product that Mr. [redacted] feels is not safe...