Car Pros Renton Hyundai

I have personally tried to resolve this issue but my verbal and written communication has failed with Car Pros Renton Hyundai. August of last year, I purchased a SUV and one of the incentives from the Salesperson was that I would receive free oil changes ($599.00) for the duration of the time I owned the vehicle. I had a witness with me. I purchased the vehicle and subsequently, after leaving for my father's funeral, I noticed that the $599.00 had been added into my finance cost. The information was shared with the Sales Manager Mr. Noi P and he agreed with me that the practice was deceptive and dishonest. In the presence of the Maksim M (finance officer) & the clerks that sat behind him that he would have a check cut, which should take 7-10 days. Three weeks later after returning from the Durham V.A., I had not received the check and notified Mr. N again and he agreed to check into it. I was very patient and waited another month and when I called the store to speak with him I was told that he was no longer sales manager of the store. I spoke with Dannie who was the new sales manager informed him of the situation at which time he would have check issued and mailed within two weeks, which never happened. I called him several times after I received a call stating that I should have my check(I have his voicemail). Several months ago, I hand-delivered a letter to the sales manager of Car Pros, stating the facts and my intent to file a complaint with the Revdex.com if Car Pros does not follow-thru with their promise to refund me $599.00. I have a copy of the letter delivered to the dealership.
Thanks!

My complaint is that the dealership is using bait and switch tactics on their website. They say, "with our local pricing conveniently available, you can be confident in the price you'll pay for your chosen vehicle."

On 3/16/19 they had 12 Sonatas listed, 3 with an estimated Lease of $68/month for qualified buyers. The lease terms listed on the website were the same for all the care, 36 months, 12,000 miles, and depending on the total price of the car, $ down, plus monthly payments. For the three cars I was interested this was listed as $1796 down, excluding tax and license and $68/month.

I went to the dealership; let them know I was here to see the Stock# car that was listed on the website. They acknowledged this as one of their specials and I took it for a test drive. I told the salesperson, I wanted to move forward with the deal that I was online; I have excellent credit and will qualify for your "qualified buyers" special rates.

They said, their website is not working properly and the numbers on some of the cars aren't right, but they will run the numbers and let me know what they can do. The offer was made at $1999 down, for 10,000 miles per year at $260/month.

It went home and inventoried their website and found they had listed all 11 of 12 Sonatas on their website under $260/month wit he Limited edition listed at $261/month.
Additionally, they had 88 Elantras listed on website, 59 listed at $121/month and lower. I called into the dealership asking about the most expensive one listed for $151/month Limited edition, Stock#***. They came back with, the website isn't working properly, we can do $226/month for that car. I asked some of the cars or all of the cars were wrong. She sheepishly said, all of them.

As of 3/20/19, the website had not been updated. On 3/21/19 they had updated the website, the Sonata I wanted lists at $145/month; still $95 less than what I was quoted when I went into the dealership. I have asked them honor the deal I came in for.

Let me tell you what just happened to my family that pretty much ensured that we will be broke for the next two months while we catch up.

I scheduled an appointment to get my breaks changed. I explained the noise they were making and that I was worried about safety and wanted to get them changed as soon as possible. While on the phone, the price quoted was 269.

When I dropped my car off I was given a sheet that confirmed 269 for the breaks to be changed. While we were out the sales guy sent us a form and told us it was to confirm what we were having done. He emailed it to my boyfriend. We looked over the report, checked to have the breaks serviced and at the end the subtotal was 268 for a grand total of 296. Which was within the budget that I allotted to have them fixed and which aligned with what had been quoted on the telephone and on the sheet of paper that I was given when I had dropped it off.

WHEN I GO TO PICK UP MY CAR AND PAY, he tells me it is now 636!!! Saying the price was quoted for just the front and not the back and that the form he sent was sent for us to confirm ADDITIONAL SERVICES in which the price of what we were currently having done was also NOT INCLUDED! SHADY AND DISHONEST!!!! He said over and over that he had discussed the price and the addition of services with MY BOYFRIEND even though it was me who set the appointment, me who was driving the freaking car, me who handed this dude the FREAKING KEYS, me who he handed the piece of paper to that had the quoted price of repairs!!! He dismissed me until I lost my freaking mind and he finally understood that it was ME PAYING FOR THE FREAKING SERVICE, NOT MY BOYFRIEND who ended up having to ANYWAY because I didn't freaking have it. Then this creep continued to DISMISS ME like my boyfriend "took care of it" instead of breaking my whole family for the rest of the month in order to be able to!

I will NEVER RETURN to have my car serviced here! These are horrific business practices and calculated manipulation in which they are never clear and do not have respect for BOTH PEOPLE with whom they are dealing. I am in shock over being treated this way! Instead of human beings, you see opportunities to PROFIT and exploit!

On Nov 30, 2018 I purchased a new Hyundai Elantra GT from CAR PROS HYUNDAI of Renton Washington.

Normally, a new car is delivered with 2 sets of key/fob. But, the dealer had mislaid one set of keys so I was given only 1 key and fob with the car. The salesman told me they would locate the missing key and deliver it to me.

So far, I have not received the missing key/fob set. I have repeatedly contacted the dealership, salesman (Joon), and sales manager (Lonnie) almost every day by email or phone. Each day the promise to obtain the key but never follow through.

I have contacted the dealership general manager (Nick P) by email but did not get a response.
I also sent an email to Hyundai USA without response.

I realize a missing key seems like a trivial issue for the Revdex.com, but after 3 weeks of frustration, I don’t know what else to do. Perhaps this will raise the profile of the issue to someone at the dealership who will step up and respond. I just want the 2nd key.

Bought a car(2004 Toyota Camry Solara) from Car Pros Renton(which was bought out, so all their files were moved over to the neighboring Car Pros Hyundai), and purchased a service contract with the car. I decided shortly after purchasing the car that I did not want the service contract, and asked for a refund of the $2295 Service Contract, less than two weeks later. They told me it would take 6-8 weeks. 6 months later, the refund still had not gone through. Today, I've checked the loan account, and the balance remains unchanged from the last time I checked it.

I also discovered after purchasing the vehicle that the dealership had hidden that the car had defective safety equipment, specifically that the Tire Pressure Monitoring System, which constantly shows that one of my tires has low pressure. A working TPMS is required by the TREAD Act. I've had this issue since I bought the car, and it's simply impossible that the dealership was unaware of it.

I took my car (2016 *** Elantra in for a couple of oil changes after purchasing a home in Lakeland Hills, Auburn after moving from the Sammamish Plateau. A man named Walter was my service representative at Car Pros *** Renton, and after the service for an oil change, my service dash reminder was NOT reset and after several months I called back to inquire why my service reminder had not come on. They said my last oil change was 2/2/17 almost a year later. I was floored. I asked for the GM to call me back to discuss this and no call ever came. I called *** Case #: *** and never heard back from regional either. Evidently *** doesn't give a *** about their customers from either the poorly managed dealership or the regional office. I would strongly caution anyone considering a *** after what I just went through. Evidently they have no clue what crossing customers can do to their business. I was floored at the lack of response. Horrible to say the least.