Car Pros Alfa Romeo And Fiat of Seattle

Tell them to come in and we will give them a $gift card

Date: Tuesday, November 15, 8:AM
Hi ***, at this point I will let Roger step in as it is his store.
Thanks
***
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Tuesday, November 15, 7:AM
Good morning, MrJ*** thanks very much for the reply from yourself and MrG*** but I think you
misunderstand what I was asking aboutI know the Gap and service contract was cancel and it will take a while to process and that is no problemSo, let me clarify what I was inquiring aboutI and Mike agree on the bottom dollar for the car and it was (26,451) and his paper there at the dealership showed thatBut the finanace office put (27,250) on the contract and this is what I am trying to straighten out
Thanks
*** ***
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Monday, November 14, 6:PM
Cancellations have been doneit takes time for the to process
Roger
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Nov 14, 2016, at 5:PM
Hi ***, thanks for reaching out and hopefully we can get this sorted out
The General Manager at the Fiat store is Roger J***I have CC'd him on this email but am not sure of his schedule
I will call him tomorrow and then let you know when he will call.
Thanks
*** G***
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Nov 14, at 4:PM
Attn: *** G***
Good afternoon Sir, I bought an used dealership mini-cooper from theCar Pros (fiat) Grady Way, the salesman's I worked with was Mike J***and *** sorry I don't have his last nameWe agreed on the price of thecar (26,451.00) than the Finance office put (27,250.00) on the contract.When I bought this to Mike attention two weeks ago, He looked it up on hiscomputer and agree that I should have only paid (26,00)I have spentthe last two weeks trying to straighten this out but kept being told from MikeI have to get in touch wilh the Corporate officeSo SirI don 'I know if youare the right person to contact or not but ifyou are the one any assistancewith this matter would be greatly appreciatedIf not could you please pointme in the right direction?
Thanks*** ***

We reached out to the customer, invited them and reworked all the numbers in an attempt to helpUnfortunately we are unable to bring the car back

Complaint: ***I am rejecting this response because: When I entered the establishment, I immediately told the salesman that I had the postcard and wanted my $*** card and he stated after the test drive, then told me after the test drive that if I purchase a car he would give me the $gift card.Sincerely,*** ***

Sent: Friday, November 18, 12:PM(Complaint #***) Good morning again and I would like to inform you that the matter with the dealership has been resolved‘Boy’, that finance office leaves a lot to be desiredFurthermore, you would think that the salesman would have known what happen hereAnyway, the finance office took the lifetime oil change and lumped it into the base cost of the vehicle without an explanationWhich I have already cancel and waiting for a refundThanks very much for the intervene because it got them moving after two weeks of getting the run-around
Thanks*** ***

Complaint: [redacted]I am rejecting this response because:
Good morning, I already had this response and sent it with my complaint but I will try sending it again just in case you didn’t see it with my supporting documentation. I will do my best to get everything in this reject note. But on a good note. I did receive a reply from the GM Roger J[redacted], stating he wanted to discuss my concerns. So, let’s see how this go’s whenever he calls.
 Sincerely,[redacted]

Thank you for your recent inquiry regarding the $50.00 [redacted] promotion we had running last month to selected individuals.  As per the fine print below the offer it states whil quantities last. If you have any further questions please don't hesitate to call Rob M[redacted] at [redacted] I...

have attached a copy of the flyer for your review.

Tell them to come in and we will give them a $50 gift card