Car Keys Express

I have been trying to get my money back for a car fob for nearly a year. I have talked to Julianne in KY to no avail. She asked me to send her a letter from the USPO stating they had lost the package, and I did. She promised me that she would check into why I had not received my refund. That was in Sept. 2023. She has promised to call me back at least ten times but has never called me back. She has no integrity; I am not sure your company has it. Every time I turned around, she had me jumping through another hoop with no results. I have called or contacted the van where I bought the fob at SAM's Club in Concord at least 20 times, and nothing has happened. I cannot afford to throw away $200+. I want my refund, and Julianne should be reprimanded for how she handled this situation. I have been more than patient and will be no longer. This company is not honorable; at least, Julianne does not seem to be.

Thank you for alerting us to this customer's complaint so we could resolve his issue I have been in contact with Mr [redacted] and he agreed to accept our offer of refunding the full purchase price of $ This was mailed to him as requested on check#***I have also attached my email correspondence with the customer for further confirmation that we have resolved the issue to his satisfactionAs always, Car Keys Express values our customers and will continue to strive to exceed our customers' expectations Sincerely, [redacted] Contact Center Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Yes The Operations Manager [redacted] did call me one time I later had to call him back several times before reaching him He called the technician who called me to work something out on Monday the 17th of this month Thank You and I will keep you posted

Response: After multiple attempts contact Ms [redacted] we were able to reach her and discuss her issueA follow up appointment with the technician has been scheduled for 4/17/to resolve her issueThe corporate office will follow up on or after this date to determine if her issue was resolved to her satisfaction

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Car Keys Express Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: Car Keys Express is a nationwide company that provides dealership, rental, and fleet customers with high quality, low cost keys for their vehiclesCar Keys Express does not provide service to the general public, with the exception of customers of our current clients as needed by our clientsWe respect the complaint that was provided but would like to make clear how this situation happenedAs stated in the complaint, this customer was a customer of one of our clientsThe year and model of vehicle mentioned in the complaint is unique in the fact that it has the opportunity to either have a non-transponder or transponder key optionThis is not easily identifiable over the phoneOur Account Managers are well versed in all aspects of car keys and car key systemsThis was a simple miscommunication - our Account Manager was stating the key may be a transponder key in which case his cost would be dollars, if the key in fact turned our to be a non-transponder key this customer would not have paid 30, he would have paid our standard non-transponder key pricingCar Keys Express is the leader in the key replacement industry and is dedicated to providing the best possible customer service and experienceWe look to amicably resolve any and all complaints and will treat this complaint no differentlySent on: 9/19/10:26:AM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response they gave said they wouldn't charge for a transponder key but they charged me for a transponder($30) key wen I bought the car a year agoThe same guy that cut that time would have cut the new key and charged me $againI want $back for the fact it never was ' transponder/chipped)Why don't they have a chip reader like *** key cutting machine has?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The response they gave said they wouldn't charge for a transponder key but they charged me for a transponder($30) key wen I bought the car a year agoThe same guy that cut that time would have cut the new key and charged me $againI want $back for the fact it never was ' transponder/chipped)Why don't they have a chip reader like *** key cutting machine has?
Regards,
*** ***

Business Response to a Complaint Complaint ID#:
[redacted] Company Name: Car Keys Express Company Contact: [redacted] Company Phone:
[redacted] Company Email: [redacted] Person Who Sent the Complaint:
[redacted] Staff Member: ...

Response: Car Keys Express is a nationwide company that provides dealership, rental, and fleet customers with high quality, low cost keys for their vehicles. Car Keys Express does not provide service to the general public, with the exception of customers of our current clients as needed by our clients. We respect the complaint that was provided but would like to make clear how this situation happened. As stated in the complaint, this customer was a customer of one of our clients. The year and model of vehicle mentioned in the complaint is unique in the fact that it has the opportunity to either have a non-transponder or transponder key option. This is not easily identifiable over the phone. Our Account Managers are well versed in all aspects of car keys and car key systems. This was a simple miscommunication - our Account Manager was stating the key may be a transponder key in which case his cost would be 30 dollars, if the key in fact turned our to be a non-transponder key this customer would not have paid 30, he would have paid our standard non-transponder key pricing. Car Keys Express is the leader in the key replacement industry and is dedicated to providing the best possible customer service and experience. We look to amicably resolve any and all complaints and will treat this complaint no differently. Sent on: 9/19/2016 10:26:31 AM

Response: After multiple attempts contact Ms. [redacted] we were able to reach her and discuss her issue. A follow up appointment with the technician has been scheduled for 4/17/17 to resolve her issue. The corporate office will follow up on or after this date to determine if her issue was resolved to...

her satisfaction

We will gladly take a look at the customer’s key and see if we can fix it, if we cannot, we will exchange their key for one with proper...

functionality. Please let me know how I can further assist them to get this resolved.
 
Thanks,[redacted]

Thank you for alerting us to this customer's complaint so we could resolve his issue.  I have been in contact with Mr [redacted] and he agreed to accept our offer of refunding the full purchase price of $30.  This was mailed to him as requested on check#[redacted]. I have also attached my email correspondence with the customer for further confirmation that we have resolved the issue to his satisfaction. As always, Car Keys Express values our customers and will continue to strive to exceed our customers' expectations.  Sincerely,[redacted]Contact Center Manager

Business Response to a Complaint
Complaint ID#:...


[redacted]

Company Name: Car Keys Express
Company Contact: [redacted]
Company Phone:
[redacted]

Company Email: [redacted]
Person Who Sent the Complaint:
[redacted]

Staff Member:
Response: Car Keys Express is a nationwide company that provides dealership, rental, and fleet customers with high quality, low cost keys for their vehicles. Car Keys Express does not provide service to the general public, with the exception of customers of our current clients as needed by our clients. We respect the complaint that was provided but would like to make clear how this situation happened. As stated in the complaint, this customer was a customer of one of our clients. The year and model of vehicle mentioned in the complaint is unique in the fact that it has the opportunity to either have a non-transponder or transponder key option. This is not easily identifiable over the phone. Our Account Managers are well versed in all aspects of car keys and car key systems. This was a simple miscommunication - our Account Manager was stating the key may be a transponder key in which case his cost would be 30 dollars, if the key in fact turned our to be a non-transponder key this customer would not have paid 30, he would have paid our standard non-transponder key pricing. Car Keys Express is the leader in the key replacement industry and is dedicated to providing the best possible customer service and experience. We look to amicably resolve any and all complaints and will treat this complaint no differently. Sent on: 9/19/2016 10:26:31 AM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Yes The Operations Manager [redacted] did call me one time.  I later had to call him back several times before reaching him.  He called the technician who called me to work something out on Monday the 17th of this month.  Thank You and I will keep you posted.