Car Deets

ON 12-28-2017 I PURCHASED WINDSHIELD PROTECTION FOR MY 2013 *** FROM JIM B, THE MANAGER OF CAR DEETS. I WAS TOLD THAT I WOULD RECIEVE AN EMAIL FROM THEM EVERY 6 MONTHS TO STOP BY TO HAVE THE WINDSHIELD INSPECTED AND TO HAVE A 6 MONTH APPLICATION PUT ON THE WINDSHIELD WHICH IS ALL PART OF THE PRODUCT MAINTENANCE FOR THE 3 YEAR PACKAGE I PURCHASED. THIS IS TO VERIFY THAT THE PRODUCT IS HOLDING UP LIKE IT IS SUPPOSED TO AND IF THERE ARE ANY DEFECTS OR THE PRODUCT FAILS, IT WOULD THEN BE A WARRANTY ISSUE. I RECIEVED A EMAIL 9/24/2018 (2ND EMAIL I RECEIEVD THAT YEAR) THAT MY WINDSHIELD WAS DUE FOR ANOTHER APPLICATION WHICH I STOPPED IN THE BEGINNING OF OCTOBER. A NEW EMPLOYEE LOOKED AT MY WINDSHIELD BUT SAID HE WOULD NOT PUT A APPLICATION ON MY WINDSHIELD LIKE MY EMAIL SAID THEY WOULD, HE SAID HE WOULD HAVE THE MANAGER CONTACT ME WHEN HE GETS BACK TO ALASKA FROM A CONFERENCE IN LAS VEGAS. NOBODY HAS CONTACTED ME SINCE. 1-28-19 I WENT TO THEIR ANCHORAGE LOCATION AGAIN TO SEE THE MANAGER AFTER NOTICING A CRACK IN MY WINDSHIELD (I WAS TOLD THIS PROTECTION WOULD PREVENT ROCK CHIPS OF A NORMAL SIZE WHICH THIS ROCK WAS SMALL THAT I SAW HIT MY WINDSHIELD THE DAY BEFORE) AND YET ANOTHER NEW EMPLOYEE IS THERE BUT NO MANAGER, THE EMPLOYEE GAVE ME THE MANAGERS DIRECT NUMBER THEN OFFERED TO PUT AN APPLICATION ON MY WINDSHIELD, I EXPLAINED THAT THERE IS NO POINT ON PUTTING ANOTHER APPLICATION ON IT NOW, THAT WAS SUPPOSED TO BE APPLIED IN OCTOBER, NOT AFTER A CRACK APPEARS. I CALLED THE MANAGER ABOUT 30 MINUTES LATER WITH NO ANSWER SO I LEFT HIM A DETAILED MESSAGE EXPLAINING ALL THE EVENTS IN DETAIL IN A NICE MANNER AND HAD LET HIM KNOW THAT THE NEW SALESMAN DID NOT AND WOULD NOT PUT THE 6 MONTH APPLICATION ON MY WINDSHIELD IN OCTOBER LIKE THE EMAIL SAID THEY WOULD AND NOW I HAVE A CRACKED WINDSHIELD. MR. BEACH HAS NEVER RETURNED MY CALL. I CONTRACTED THEIR SERVICES IN 2017 BECAUSE THEY WERE HIGHLY RECOMMENDED BY OTHER PEOPLE WHO HAD GREAT LONGTERM SUCCESS WITH THIS PRODUCT