We can appreciate and understand Mrs, ***'s concernsOur policy is that we do not order any special orders, without payment in full and that was some of the lead time issues.We did make a change with the salesperson in the middle of the project and we ordered what the 1st salesman had on his selection sheet.cabinets were ordered and installed before customer realized they were wrongto compensate them for the aggravation we gave them an entire kitchen at no charge.we ordered the right kitchen and it was in with in weekthe manufacturer for the motor for the range hood was on backorder and just received this past Friday.for compensation we had given them an additional to cover any additional costs to them.we have left messages with her different times and did contact her husbandwe are delivering the motor and a replacement door this week to his office per his request.We apologize for any inconvenience this may have caused
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We can appreciate and understand Mrs, [redacted]'s concerns. Our policy is that we do not order any special orders, without payment in full and that was some of the lead time issues.We did make a change with the salesperson in the middle of the project and we ordered what the 1st salesman had on...
his selection sheet.cabinets were ordered and installed before customer realized they were wrong. to compensate them for the aggravation we gave them an entire kitchen at no charge.we ordered the right kitchen and it was in with in 1 week. the manufacturer for the motor for the range hood was on backorder and just received this past Friday.for compensation we had given them an additional 1000.00 to cover any additional costs to them.we have left messages with her 2 different times and did contact her husband. we are delivering the motor and a replacement door this week to his office per his request.We apologize for any inconvenience this may have caused.
A mistake was made on this plywood purchase the material was refunded to a back order and put back on a new ticket without the customer’s name on it this made it look as if it had not been paid for the customer contacted me on 11-14-17 and was given a full credit on 11-15-17 when she came into the...
store. The material was invoiced on 11-10-17 on card ending in [redacted]and the material was credited back on 11-15-17 on card ending in [redacted]. Bob H[redacted]Carter Lumber Batavia OH Store Manager re...
We can appreciate and understand Mrs, ***'s concernsOur policy is that we do not order any special orders, without payment in full and that was some of the lead time issues.We did make a change with the salesperson in the middle of the project and we ordered what the 1st salesman had on his selection sheet.cabinets were ordered and installed before customer realized they were wrongto compensate them for the aggravation we gave them an entire kitchen at no charge.we ordered the right kitchen and it was in with in weekthe manufacturer for the motor for the range hood was on backorder and just received this past Friday.for compensation we had given them an additional to cover any additional costs to them.we have left messages with her different times and did contact her husbandwe are delivering the motor and a replacement door this week to his office per his request.We apologize for any inconvenience this may have caused
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We can appreciate and understand Mrs, [redacted]'s concerns. Our policy is that we do not order any special orders, without payment in full and that was some of the lead time issues.We did make a change with the salesperson in the middle of the project and we ordered what the 1st salesman had on...
his selection sheet.cabinets were ordered and installed before customer realized they were wrong. to compensate them for the aggravation we gave them an entire kitchen at no charge.we ordered the right kitchen and it was in with in 1 week. the manufacturer for the motor for the range hood was on backorder and just received this past Friday.for compensation we had given them an additional 1000.00 to cover any additional costs to them.we have left messages with her 2 different times and did contact her husband. we are delivering the motor and a replacement door this week to his office per his request.We apologize for any inconvenience this may have caused.
A mistake was made on this plywood purchase the material was refunded to a back order and put back on a new ticket without the customer’s name on it this made it look as if it had not been paid for the customer contacted me on 11-14-17 and was given a full credit on 11-15-17 when she came into the...
store. The material was invoiced on 11-10-17 on card ending in [redacted]and the material was credited back on 11-15-17 on card ending in [redacted]. Bob H[redacted]Carter Lumber Batavia OH Store Manager re...