Captain Mike Finks Marina

Thank you for the opportunity to respond to Mrs***'s concern regarding the recent waverunner rental by her husband at our location FriAugMr*** rented waverunners for hours on that date.Upon return the front bumper ( Bow Gunwale) was missing and there was substantial
fiberglass damage to the bow area. Attached is photo of the damage and a breakdown of the charges incurred.Itemized Expense list Waverunner Red MO1317RP Damaged 8/516Upon return routine inspection revealed missing front Bumper and extensive fiberglass damageLabor hrMove to ramp and put on trailer and transport to fiberglass shop $100.00Labor hr. Return completed waverunner to ramp and move back to marinaToll Bridge 7.00PartsBow Gunwale Comp (Front Bumper) $79.00Bow Gunwale hardware 22.46Fiberglass Repair Wondell Fiberglass Repair $500.00Lost Rental Revenue days $1200.00Total $1908.46Customer paid $of which $was for the rental and $for fuel for the waverunnersleaving a balance paid for damage of $vs a total repair cost of $plus $in lost rental revenue.Worst of all this occurred on a Friday during our busiest time of the year and the machine was unavailable for days resulting in substantial lost business.When speaking with Water Patrol for the accident report Mr*** admitted that the waverunner struck somethingIt was also mentioned in the local news media.I am sorry the unit was damaged but it happened while in the customer's care and controlAs you can see we mitigated the loss to the customer by not charging for the lost revenue and the manager at the dock underestimated the damage cost to the ***'s benefit of over $150.00. I had not planned to seek compensation for the balance due and just consider it a cost of doing businessI am just very grateful the customer was not injured.According to our staff one of the customers was quite combative and the nearly contacted the police due to her behavior.We wish the *** family well and thank them for their business. *** *** ***Captain Mike Fink's Marina "Where the Fun Begins!" ***www.mikefinksmarina.net *** *** *** *** Lake Ozark MO AAA Party Cove Boat & PWC Rentals "Where the Party Begins!" *** *** *** *** *** Kaiser MO