Capresso

October 3, 2016Your letter was forwarded to us by our repair facility in Manheim, Pennsylvania.I would like to address [redacted]'s complaint/concerns of the glass pitcher of his Capresso Iced Tea Maker. We have sold approximately 100,000 of the Capresso Iced Tea Maker since it was introduced in...

the market approximately 2 years ago. With this pitcher, as with any glass product, one must be cautious as to breakage, We have had no complaints of the durability of this glass pitcher since it has been introduced and do not feel there is a safety concern. The glass pitcher is not part of the one year warranty. We will, however, make an exception for [redacted] and send him a replacement pitcher at no charge.If you have any questions, please contact our customer service at [email protected], B. S.