Capitol Park Hotel

Review: The owner of this company first talked to me over the phone regarding me applying for an apartment where he is supposedly the owner but not the person that would be showing me the place. Right at beginning of call he asked me who place was for, I told him me only he said am I sure why is there so much noise in background, I told him that I was at work, then I said I liked the apartment I was referring to & told him that a friend of a friend lived there, he said what is the persons name, then he said what is their apartment number, I said that is too personal I cant devolge that, he said that I was being too vague, but I said people dont to that especially when the person I was referring to is my automobile mechanic and it is their friend not my personal friend, but I went with him to the persons house a few times, but its still not necessary for me to tell people's business when I was just looking into renting, not renting. I spoke to other people he had answering the phone & they appoligized for him and assured me that I wouldn't have to deal with him. So I proceeded to apply for the apartment, they approved me, after thinking about it more, I decided I wanted to rent a smaller place & I wanted something closer to downtown if not downtown, so they said they had no openings downtown, and it would be awhile, so the next day I went to office and asked about a one bedroom they gave me a name & phone number to an apartment complex, and I looked at the apt and liked it and came back to office, the owner was their and told me since I said he was rude he said he wont rent to me & he said I was too vague about where I wanted to live and that doesnt make sense, he is from another country and has a problem with women from this country, but he shouldnt be able to get away with what he is doing as a business person doing business in sacramento.Desired Settlement: Consumer would like the owner to apologize. He should be talked to and told about his in appropriateness while doing business in sacramento, people shouldnt be given opportunities to be rude to someone that didnt do anything to them, even with his rudeness I was still going to do business because the people that work for him explained to me that he is a problem and they are trying to get around him.

Business

Response:

To Whom It May Concern:

This is written response to Ms. [redacted]'s claim:

First off, I am the one that answered Ms. [redacted]'s phone call to

our office regarding; at no time did I tell her that I am the owner because I

am not. I never have told anyone that I am the owner of a particular

property. In fact, it's just the opposite. Regardless, my position/title

was never a topic in our conversation. As to the beginning of the call,

she is incorrect again. When Ms. [redacted] called, she started the

conversation after I answered the phone and asked if we had any 2 bedroom

apartments available at one of the apartment complexes we manage. Before

I could answer, she stated that her she has a friend that lives at the complex

and who she visits and that she like the complex and would like to live there.

I then said that we have a 2 bedroom available and quoted the price.

Then after that, I asked her who was her friend that she visited. I

have asked this same question on many different occasions to anyone who states

they are interested from a possible referral. We like to know who may

have had a hand in referring our complex. It was a very simple question.

Ms. [redacted] paused and then said, "uh, I don't know."

This through me for a loop. I said "oh, which unit do you

visit?" She paused again and then stated "I don't know; I only

know the person through another friend. friend of a friend and I don't go there

that often." I found this extremely strange. I did not ask

anymore about this and proceeded to see if she wanted to set an appointment to

view. She set the appointment for an evening showing. After that I

asked how many people were looking to rent the unit; again this is a standard

pre-screening question that is asked to any prospective applicant; we need to

know how many people will be living in the apartment complex. When I

asked this, she paused again and then I heard someone in the background talking

to her, then she stated only herself would be renting. I asked her if

there was someone else there with her that would be renting with her based on

what the other person was saying to her while she was on the phone; she became

angry with me and said she was at work and that it is none of my business.

She then asked why I was denying her the rental before she even applied.

I told her that was not the case and that I am not denying her anything;

I told her that she has an appointment to view and if I was denying her, I

would have never set up an appointment; I simply asked her a couple of

questions and she was extremely evasive with her answers. In any event

after all of this, I asked her if she would like to still see the apartment.

She said yes. So I made the arrangements with her to view. After

she saw the apartment, the next day she came to our main office and applied for

the unit. At that time, she continued to talk negatively about me to the

woman who took her application; saying "if it wasn't for the man who

showed her the apartment last night, she would not be applying."

Ultimately, the application comes to me and I processed the application. She

was conditionally approved and I then called her to let her know the terms and,

upon her acceptance of those terms, the apartment is hers to rent. She

verbally agreed to the terms; I told her that I would need a holding deposit to

be paid to hold the apartment until her move in date and that she needed to

sign our holding deposit agreement. She agreed and said she would be at

our main office in the morning to pay and sign. I prepared the documents

and had them ready for her. In her response, she makes no mention of this

phone call nor the communication by me of her acceptance. The next

morning, Ms. [redacted] did not show up. By late afternoon, she still had

not shown up. I then proceeded to call her to find out if she was taking

the unit. She stated to me that she would not be taking the unit because

she does not want to live "all the way out there." She said she

wants something downtown and asked me if there was anything available. I

told her that, at the current time, we have no units available downtown.

She asked if can let her know; I said I can call her if we get a notice

to vacate and a unit becomes available. At that time I figured that was

the end of the business relationship for the time being. The next

morning, she apparently came back to our main office and talked with our

maintenance supervisor as well as the woman she gave her application to about

getting a one bedroom in the same general area as the first apartment?? I

was not in my office when she was down there. She had told them that she

did not want her grandson living with her in the two bedroom where she was

first going to rent!! This is exactly what I was asking her during our

initial phone call and she flat out lied to me about who was intending to live

there. When I came to the office that day, after Ms. [redacted] left, I was

called by one of our on-site managers to go over some things. During that

conversation, she stated she had a showing with a [redacted]. I

was shocked. The manager told me that she was coming to look at a one bedroom

and that she told her that she [redacted] (the lady who took her application at our

main office) and [redacted] (the person who showed her the first apartment)

absolutely adored her and that she was already approved for a one bedroom but

there is a very mean and rude man down there that I was told I won't have to

deal with. The manager, who had no knowledge up to that point what had

transpired, was very weary. Applicants don't just come to our apartments

and tell managers they are approved and are adored by our staff and then bad

mouth other personnel of our company! When the manager was showing her

the apartment she asked Ms. [redacted] how many people, and Ms. [redacted] told her

that she did not want her SON, then corrected

herself, and said grandson to live with her and that was the reason she did not

want to take the first apartment. At this time, she has lied to our

company about her intentions to rent. She has been dishonest with us and

we do not have to rent to her if we choose not to at that point. Ms.

[redacted] came down to the main office later that day and, contrary to what she

believed, she had to come through me and "deal" with me regarding any

possible rental. When she came into my office and found out that I was

the one she talked to on the phone, her face soured. She was not happy

that she had to talk with me; although it was not a problem the 2 phone

conversation I had with her after our initial phone conversation. When

she came in, I told her who I was and asked her about not renting the first

apartment (which she told me was because it was too far out and she wanted to

live downtown) and the extra person. She paused and stumbled over her

words and then got angry and stated she won't be dealing with me; she will just

go over next door and deal with someone else. I told her you will be

dealing with me regardless of what you think; I told her that we would not be

renting to her and that was the end of the conversation as she walked out and went next door. She proceeded to talk with one of the multiple owners and he stated that we were not renting to her. <st[redacted]g>This is the person who she says is from another country and has a problem with women from this country; this is a baseless lie and extremely racist. The person she talked to is a legal United States Citizen, probably just as long or even longer than Ms. [redacted] has been alive! She makes this racist assumption based on the color of his skin!! This is a disgusting and very prejudicial re[redacted] to make to someone. For someone stating she is a victim, her actions and words sure state another story. I am certain if anyone from our company made a comment like that, it would not be taking with a slap on the wrist! However, she gets a pass for making these racist re[redacted]s! Absolutely disgusting! </st[redacted]g>

A few days later she called and asked for her application and pay stub

back; we had it ready for her to pickup. When she came to pick it up, she

started again with the staff on duty and that she will be reporting me/us to

the Revdex.com.

I/we will not be apologizing to Ms. [redacted]. She

deliberately lied and was trying to get around the standard rental practices. Not to forget her rude and disgusting racist re[redacted]s. She is a liar and a racist. What I don't understand is if our company is so bad, why would you

continually be coming back to rent from us?? If anything, she owes our

company/staff an apology; however, I am not going to hold my breath on that happening.

Controller

ROHENCO, INC.