Capitol Kia

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Rega
[redacted] I have received the key 3 days after I informed B B B .

[redacted],Capitol Kia does not want any unhappy customers. We do apologize about your experience. The service department has been informed of your experience to insure that we do a better job in the future. We did give you %50 off your brakes to try to make it right with you.We offer the multi...

point inspection at no charge to our customers. We would like to offer you a full inspection of your car at no charge to ensure everything is in good working condition. Please let me know if you would like for us to do that for you. Again, we value our customers and would like to take care of you. Thank you for your time.

Complaint: [redacted]
I am rejecting this response because: I had accepted a resolution to this complaint in October however the Business [redacted] has NOT resolved the complaint and they never sent me what they agreed to send. I would like to re-open this case. Thank you. [redacted]

Complaint: [redacted]
I am rejecting this response because: LOOK AT PICTURES
Regards,
[redacted]

Dear [redacted],      We want to apologize to you for the delay. We have delivered a NEW key and also made you a remote fob for the inconvenience. Again, we want to apologize for the delay. Please, stop by the dealership for a complimentary oil...

change and a FULL detail. Thank you for your business. [redacted]

Your point if contact will be [redacted]. The phone number is [redacted]. We will do our very best to make you happy.

Capitol Kia does not want any unhappy customers. We have written documents stating that we offered $10,000 for the trade. This is $4000 dollars more than the trade in is valued at. The trade in has major damage to the vehicle. Capitol Kia was offering $4000 dollars more out of good will.We still...

would like to help as much as we can. The major problem that we are running into is, we cannot secure financing with this customer do to credit issues. If the customer can secure there own financing we could move forward in resolving this issue. Without financing we cannot resolve this problem.

Complaint: [redacted]
I am rejecting this response because aside from requesting a contact person in my prior response rejection, I requested a clear and specific proposal of what will be done by Capitol Kia to resolve this matter.  I have sent another e-mail to [redacted] to attempt to get such a proposal in writing, but due to his prior non-response to my correspondence, I am also requesting a proposal through this complaint to ensure I receive a response with specifics for a proposed resolution.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I don't know who is apologizing on behalf of Capitol Kia.  An anonymous note is rather meaningless.
Regards,
[redacted]

Customer inquired over the internet from out of state. They were never in the dealership. They asked to hold a car which is against company policy. The vehicle was on a limited time sale price. Capitol Kia only wants happy customers but reserves the right to price vehicles based on current market...

value.

Consumer could not satisfy bank conditions for sale of new vehicle purchase. Trade in was not part of deal. Consumer is responsible for their vehicle that was not traded.

My name is [redacted]. I am the general manager at Capitol Kia. I do not want any unhappy customers. I did some investigating for you. The car you were involved in was a 2 car deal that we ended up paying off the wrong car to the bank. There was a mix up in the vin numbers. We do want to...

apologize and would like to offer you a 3 year maintenance plan, plus car washes for the life of your vehicle for no charge on any make or model. Even if you don't buy a car from us. We changed a lot of things to make a better buying experience for our customers. We added a 10 day money back guarantee, non-commission sales staff, and transparent pricing. I will also honor the $2000 dollar discount on the other car you looked at. Also, I will personally keep an eye out for one that will fit in your price range. If you would like to speak to me personally, call me at [redacted]. I will do my very best to help you.

Complaint: [redacted]
I am rejecting this response because they do not specify who I need to contact to complete resolution of this matter.  I would also like a clear and specific proposal of what they intend to do to resolve the matter, in addition to providing me a direct contract at the company who will be handling the matter/be my direct contact.  I previously sent an e-mail with my complaint to the General Manger, [redacted], and received no response even after giving a more than reasonable amount of time to reach out to me; this is further reason why I am rejecting the response (due to their prior non-responsiveness even when I was attempting to communicate with an specific individual at the company).
Regards,
[redacted]