Capital Powersports Honda

Dealership delayed payment of loan on traded in motorcycle for over 30 days.On 4/21/15, my husband and I traded in our [redacted] for a [redacted]. Capital Powersports was to pay off the loan on the [redacted]. After continuing to receive multiple calls regarding delinquency on 6/1/15, we were advised by Capital Powersports someone had sat on the paperwork and never processed it. We were promised a check would be issued immediately once we AGAIN provided the account number from [redacted] and the payoff amount. Several calls were made the same day to Capital Powersports to provided this information. Finally one of the calls was actually answers, as no voice mail messages were returned, and I was able to provide the information requested. I have been told a check issued on 6/4/15, however, more money will be owed once it has been processed as interest is now accruing on the account daily. This situation should have never happened and unfortunately the damage to our credit has already been done. This dealership also did not process the paperwork for my husband to get his permanent license plate tag until [redacted] showed up at the dealership on 5/21/15, the date the temporary tag expired, and WAITED for the paperwork to be processed so he could continue riding his motorcycle.Desired SettlementWe would like for Capital Powersports to write to the credit agencies, copy to us, that it is their fault payment on the account with [redacted] Financial credit is their fault, not ours.Business Response Contact Name and Title: [redacted] AccountingContact Phone: [redacted]Contact Email: [redacted]We have contacted the customer directly and came to resolution. I talked to the customer directly and [redacted] said we could mark this as complete. She has my direct line and I will continue to help her if anything else arises. We have given the customer a 100.00 [redacted] Gift Card so that they can use it in the manner that they want. I am happy we could come to a resolution, and want to give apologies for the entire dealership. [redacted]