Capital One Financial Corporation

Review: In March 2016 I requested a credit limit increase. On April 1, 2016 I received a letter stating they could not increase my limit because my average monthly payment was too low. My minimum due every month has been $25 I have always paid $100. When I called to question this they would not give me an answer. I contacted the consumer affairs dept and on May 16, 2016 I received a letter with a different excuse stating I have too many accounts with balances and too many inquiries. I am using less than 14% of my available credit and have not had an inquiry in about a year. They were able to increase the limit on my other card and I get several pre approved offers for Capital One Venture Cards weekly.My complaint concerns: a Credit CardDesired Settlement: I want a real person to review this and give me a valid explanation as to why they can increase the limit on one card and offer me several other cards but cannot increase the limit on my other card or give me a valid reason.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Capital One has refused to look into the issue stating their policy does not permit a real human being to look into such matters. I have 2 credit cards with Capital One, I also have a checking account and two savings accounts at Capital One 360. Today I have opened a credit card account and a checking account with Discover Card and will begin migrating all of my business to Discover. As their customer service continues to decline, customers like myself will be heard by their footsteps as they leave Capital One.

Review: Getting promotional offer and not being told specifically why I don't qualify is like being given a coupon for a free dinner at a restaurant, going to retrieve it, and telling me I don't qualify when there are no limitations listed on the coupon. It is suspicious and potentially fraudulent activity.

Capital One started offering a unique program through their website where a customer can combine two credit cards. The minimum criteria are listed on the web site, with no other terms or conditions about the program available. Two of my Capital One credit cards meet this listed criteria. The website tells me I'm still not eligible. I called capital one and spoke to a supervisor. I was informed that it was a back end decision, and although my cards meet the criteria listed on the website, their system has said I am not eligible. When I asked why, they informed me that even they did not know, and there was no way to find out.

So on the one hand, I have met all of the criteria made publicly available to consumers. On the other hand, Capital One is saying I have not met the right criteria, and cannot tell me why.

I fully understand if there is criteria I have not met, but to simply be told "You're not eligible, and we can't tell you why" doesn't work for me, and seems more like false advertisement than anything else. If I were to be told exactly why I was not eligible, then that at least gives me something to go off of other than "Better luck next time".My complaint concerns: a Credit CardDesired Settlement: I would like to be told specifically why the Capital One system deems me ineligible. If you cannot, then to me, there is no reason and I am entitled to fulfillment by the program guidelines.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

You have acknowledged my complaint, but have done nothing to resolve it. The $2000 credit limit increase you are referencing is one that I was entitled to for making my first 5 payments on time for the [redacted] card, and does not reflect anything having to do with the card combination process.

Review: I made a late payment on my credit card and I was due for a credit increase. When I made the payment I SPECIFICALLY asked the representative would the late payment affect my credit increase and I was told NO and not to worry because they reversed the late payment, so I was told that I would get my increase on time and it will NOT be extended! I called in today and was told a totally different story. When I spoke to the manager(ASHLEY) I got no where and I explained that capital one should honor what was told to me by that representative and I was told that was not going to happen! If you all record all conversations and take notes then they should back date and go listen to what that representative told me in regards to my credit increase. This is not the first problem I've had with you all. I find this company to be very unprofessional with staff that is not well trained and it makes your company look bad.

My complaint concerns: OtherDesired Settlement: I would like my credit lined increased on the ORIGINAL time it was suppose to be increased! Honor what you tell people! And if your not going to honor your word then PROPERLY train you employees to NOT misinform customers

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,[redacted]

Review: On September 11, 2013 a fraudulent [redacted] money transfer in the amount of US$1024.99 appeared on my credit card (through Capital One) under the name of my father (an authorized user), [redacted]. I called in (my father resides in [redacted]a) and reported the transaction as fraudulent. Capital One refunded the charge on September 17 and I thought nothing of it. On November 12, 2013, the fraudulent charge re-appeared on my account (new credit card number). I called Capital One and was informed by a fraud [redacted] ([redacted] at [redacted]) that they considered the charge to be legitimate after only confirming the home address and phone number used with [redacted]. I called [redacted] and opened a Fraud Report. They relayed the following information to me concerning the charge: MTCN: [redacted] Recipient: [redacted] Birthdate: [redacted] Date of money transfer: September 9 Country: [redacted] Location: [redacted] also confirmed that money transfer was made online with an account opened on the same day, the ONLY transaction on the account was the one, unauthorized money transfer, and the money was picked up 5 minutes after the web transaction was initiated by the fraudulent actor and authorized by Capital One. Capital One has incorrectly identified this as a legitimate charge based solely on the fact that the web transaction details included the address and phone number my father used before he moved to [redacted]a, while ignoring several key facts that indicate the charge is fraudulent: 1. The [redacted] account was opened and used within minutes and the only transaction was the fraudulent one (in fact, the [redacted] fraud [redacted] I spoke to said that the charge is clearly fraudulent). 2. My father was already in [redacted]a at the time and neither he nor I have ever visited or spoken to anyone in the [redacted]. 3. The fraudulent charge is completely different from the transaction history of the account. The credit card account in question was, for at least the last 12 months, ONLY used for balance transfers using a 0% offer. In fact, by placing this charge on this card, if we do not pay IN FULL by the payment deadline (December 15) all current balance transfers (we maintain a high balance on the card, but at the 0% rate) retroactively revert to the non-promotional APR. In other words, it's completely illogical to use this card for ANYTHING except the promotional balance transfers. The last point is, I think, the most important. This charge was clearly out of the blue and significantly different from the transaction history of the account. However, rather than identifying this and calling either my father or I to confirm whether the transaction was legitimate, they simply approved it. Then, after we reported the transaction fraudulent, they immediately approved a temporary credit and did NOT recommend we speak with [redacted]. We did not hear anything back for over 2 months, at which time they informed us that, because of TWO supporting indicators and regardless of the substantial evidence to the contrary, they were immediately reapplying the charge and demanding payment.Desired Settlement: I would like for Capital One to reinstate the credit they previously applied on September 17th, ideally before the December 15th payment date for this cycle.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: Capital One does not protect against fraud protection and unauthorized charges that were made on my account while my Capital One 360 checking card was not in my possession (I lost my card.) The representative that was "helping" me might as well of called me a liar and refused to do anything about it. The safety of my account is not in their best interest and I will never put money into this account. I feel discriminated, belittled and taken advantage of. I wonder how many other people they do this too. Beware!Complaint concerns: a Banking Account (Checking)Desired Settlement: I would first and foremost like an apology from the representative that handled this claim and for the unauthorized charges to be reimbursed to my account, as I did not make these charges.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: My due date is today 2/23/2015. I went online to Capital One's website and submitted the payment directly through them. However, their website would not process it with today's date; it automatically put tomorrows date and would not let me change it. This means I will be charged a late fee. I immediately started a chat with their customer service representative and she said it was Capital One's policy to charge a late fee if you pay the day it's due after 8pm. This is not ethical because the due date on the bill says 2/23/2015 and if I paid on that date they should not be charging me a $30 late fee.Complaint concerns: a Credit CardDesired Settlement: Company needs to credit the late fee back to my account since the payment was not late and paid on the date due.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: On March 3, 2015 I had made a debit card payment to my credit card bill with a representative over the phone. The rep had assured me that the payment was approved that day March 3, 2015. I had checked my debit card account to see if the payment posted to my debit card account on Match 4, 2015. I had spoke to a customer service rep about the payment not being posted yet on Match 4, 2015. The customer service rep was no help and she was a little rude and not very knowledgeable at her job. I had asked the rep to let me speak to a supervisor since she was no help with resolving

y issues. The supervisor name was [redacted] and he was no help at all. He was very rude to me and he was arrogant and nonchalant about my grievousness. The supervisor [redacted] was very unprofessional and he did not resolve my issues at all. [redacted] and the rep should be fired because they are not good at their jobs and their arrogant. [redacted] needs to go back to school for customer services skills and training on the phone with a customer.Complaint concerns: a Credit CardDesired Settlement: I would like very knowledgeable supervisor or the President of Capital one corporation to investigate where the payment went. I would like some one to investigate the rep that took the payment from me for $25.00 on March 3, 2015.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I applied for the capital one card after my bankruptcy was discharged.

I have been faithfully paying my bill on time, with a four day grace period.

The first of January, I receive a bill that I was late with my payment. I called and said I had a four day grace period. I was told that I do not.

I emailed Capital One and they refuse to refund the $33.00

I talked to someone online and they worked to have the fee taken off.

They applied the same one and charged me again.Complaint concerns: a Credit CardDesired Settlement: Refund all the $99.00 in fees.

Give me a 4 day grace period, including weekends.

No other payments will be made until this is resolved.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: I had a Capital One Credit Card that I cancelled over a year ago . They continue to carry this account which has had no action for 2 years, but they keep sending me an annual fee charge. There is a zero balance & has been. I've called them a number of times to correct this each time they tell me it's been corrected but that's not been the case.Desired Settlement: A statement in a letter confirming this account is closed & an apology for the problems I keep having w/ these financial criminals.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: On February 11 2013, Someone illegally access my capital one account information and made those 2 purchases online. I immediately reported the incident to capital one where they canceled the card and sent me a new card. They started an investigation and concluded that I was liable for the transactions. I don't think that was right, They told me someone brought a gift card under my name at [redacted] No gift card was mailed to my house nor I ever been to any [redacted] store to buy anything. They created a fake email account under a fake name [redacted] I don't even know who that is to buy a gift card for 200 in a store call [redacted], I don't even know where that store is, I asked them to track the gift card to see who use the gift card I am sure the store has camera on it or if they shop online to see to which address the items were delivered and who signed for them they refused they just charged my card $350 dollars with interest for something I know nothing about. I am asking your office to please help about this matter if not I will file a lawsuit against Capital one so the public can be aware that the capital one cards are not safe to stay away from this company. 11 FEB [redacted]Desired Settlement: Refund back money that was charged with penalty and interest.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: When I opened my capital credit card I was guaranteed "Hassle free disputes" with other merchants. I filed disputes with two merchants, and both times I received hassle. In my first dispute, Capital One sided with the Merchant even though I provided concrete proof. I submitted emails from the merchant, in which the merchant acknowledged I asked for a refund in the allowed time frame. I also had a voicemail from the merchant. In my new dispute, I have photos validating my claim, and Capital One still sided with the Merchant. Capital One is in violation of it's advertising of "hassle free" services.My complaint concerns: a Credit Card

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Capital One fails to accept that I did not get the room that I was promised. The Hotel staff and [redacted] did NOT provide me with any assistance when I needed. A room was available 4 HOURS after the time I scheduled. Most importantly, IT WAS NOT THE ROOM THAT WAS RESERVED. I provided Capital One with the emailed confirmation that CLEARLY stated my room was to be a deluxe junior suite with an ocean view. I did not get said room. I was fortunate enough to find family, to use their room to prepare for the wedding. Furthermore, I refuse to pay for something I did not receive. I cannot believe Capital One supports the deceptive practices of [redacted]. By offering me vouchers, the company assumes I want to fly to Mexico and patron their resort again. The Hotel made too many mistakes for me to visit again. I would be foolish to make arrangements with such an establishment. I will never plan travels with [redacted] again either. Capital One claims they need proof of cancellation. My statement to Capital One has continuously been that my room was given away prior to my arrival. The hotel cancelled my room! I do not understand how "executives" cannot comprehend that; the cancellation was at the hand of the hotel. Capital One has known this from the beginning of my complaint. When I was in Mexico, the Hotel and [redacted] continued to blame each other. Now that I am safely in the United States, I am reversing the charges through my credit card company. The company that supposedly guaranteed "no hassle disputes." The time to offer any voucher, was at the time of incident. I cannot risk flying to the same hotel. I demand Capital One pull the $688 from [redacted] as the company breached the initial contract that was made. By siding with the company that did not provide what they claimed they would, Capital One supports deceptive practices.

Regards,

Review: I notified CapOne of a double billing on my account from [redacted] on June 1st shortly after I saw it on my online account via their online system. They sent me a letter letting me know they received my request and admittedly I overlooked the part where they asked me to call them back. When I finally saw that, I called them and spoke to an operator explaining to them that I am now following up with my issue to have the double charge removed. The Operator I spoke with spent several minutes telling me she hears complaints from 'people like me' all the time, which was a bit insulting and didn't resolve my issue.

I explained to her that at the drive-thru a guy was training a girl cashier, I gave them my card to pay they said it didn't go through and I told them to try again as I don't carry a large balance and knew it was good and it went thru fine.

When I spoke to the Cap One operator she asked if I had the receipt and I told her I didn't because I don't keep them after a fast food meal because I constantly check my account online. She then asked if I had the second receipt, I explained I only ever got one because the [redacted] cashier never gave me a 1st receipt because he thought it didn't go thru. She wasn't listening!

After that, she sent me a link to upload documents (which I told her 3 xs I didn't have) and now i've not heard anything back and there is still a charge for a product I never received. That was two weeks ago.

I'm a long-time, good standing CapOne customer and up until never had issues with their service. I use a credit card for purchases so that when there is an issue, they will stand by me, the customer. Not only did this CapOne operator barely listen to me and make me feel that as a customer I was bothering her, she didn't resolve my issue of the double billing and wasted my time.Desired Settlement: Credit me the $11.50 that was double billed on June 1st.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Thanks for all of your help! I know I can always rely on the Revdex.com!

Regards,

Review: Before going on a cruise with my Capital One Credit Card I called to make sure the card was ok to use as I hadn't used it in a while. I was assured by multiple customer service people that it was ok to use. When I got on the ship I was told by their people that the card would not work. I called Capital One back and was told that the account number had been changed for security reasons. Even though the cruise line was able to credit money to the card and it had points on it, I could not use the card. I was told that Capital One would have a new working credit card for me when I got to the next port, which did not happen. I have made multiple calls to Capital One about this terrible experience with no satisfaction. It just about ruined my vacation, which was on my birthday. There was an account open in my name which I did not have a credit card for and the card I did have would not work. On a cruise ship all purchases are done through the credit card put on file when passengers check in. I ended up cancelling my account with Capital One after I got back since they would not replace my card or make amends in any way, but I think that there should be a record of how they do business.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Capital One should pay for another cruise vacation due to the fact that they ruined the trip I was on when they screwed up my account, leaving me on a cruise ship with a credit card that I couldn't use.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I called to make a payment, but come to find out my cards was charged off, I NEVER RECEIVED ANYTHING BY MAIL when I talked to the dispute department they said they show letters sent out but I never got anything, you DO NOT have a problem emailing me but never emailed me anything either, to me that is wrong when you are trying your hardest to take care of payment to be knocked down by someone who does not want to help out.My complaint concerns: a Credit CardDesired Settlement: I would like my cards to be reinstated and payment arrangements to be made like I have asked. I took responsibilty to make good on my payments but your company would not take responibilty that mail does not always get delivered espcially when they have always emailed and all of a sudden they can not email this letter, BUT YOU CAN EMAIL TO ME A STATEMENT AND BILL THIS MONTH.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: I sent an certified letter to ask them to remove an inquiry they had put on my credit report the month of Jan of 2015. I also stated if they have proof that I allowed to run my credit report to send documents. They did not send anything or have I not receive any response. Please remove this unauthorized injury off my credit reports.My complaint concerns: OtherDesired Settlement: REMOVE THIS UNAUTHORIZED INQUIRY ....

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: On April 24/13 I presented a Capital One Card for payment of my LLC Taxes. Dept of Revenue. The payment was declined and I was told that the card was suspended. I was not notified that the card was suspended. Later I was told that the card was not suspended. This caused severe problems and I spent several days trying to correct the problems the declined card caused. Payments to my attorney was also declined. I spent several days and month wrote several letters to the CEO [redacted], without resolution. I spoke with one name [redacted] who was very arrogant. He offered me $50.00 I refused and he hung up the phone on me.. I request compensation for the problems and time I spent on this issue.Desired Settlement: $500.00 cash settlement. If the matter has to go to court I will seek $5000.00 which will include punitive and other damages; Plus Legal fees, court costs and other costs.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In response to Capital one answer I do not accept their response...They LIED and fabricated their response...The card was NOT SUSPENDED/ RESTRICTED prior to rejecting the charge. The card was fully in use. The card was suspended AFTER I phoned to inquire about the rejected charge. The [redacted] placed the suspension while I was talking with them. We may have to listen to that tape conversation in its entirety without any changes to the recording. I spent several hours on this issue. They admit error, they offered $50.00 yes but not satisfactory and I stand by my claim.

Review: Recently I had an issue where Capital One was reporting an account that was lost/stolen on my credit report. This account was corrected and removed from my report. However now the current and only account that I have open is missing from all three credit reports. This is a major problem as this is a positive tradeline and I need it to be listed on the reports.Desired Settlement: I want the current account that I have (quicksilver) to be listed on Experian, Equifax & TransUnion with current and past payment history. The removal of this account has cost me 30+ points and I'm trying to purchase a home this needs to be fixed immediately. I've tried to call your customer service but cannot get anywhere with them to get this resolved.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I was given a credit card by capital one with 300 credit line, the next day I drawn 140 dollars from the account. I called to reset my password for the online account. As I proceeded to get that resolved the young lady name linda told me there was another issue pertaining to fraud with my identification, however she stated she didn't know exactly what was the issue with it. I spoke with a manager kieven, he stated he couldn't tell me any details about what was the problem, he left me with no choice to resolve the situation. I was told I would have to apply for another credit card, which didn't sound right to me.

My complaint concerns: a Credit CardDesired Settlement: identify and correct the issue with my identification that is on file with capital one. I want to know why my account was stopped less than 48 hrs of having it?

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: Dear: Capital One I had a acct[redacted] Financed car loan with Capital One Auto Financial from March 2009 - August 2011. On August 2011 I traded in my car to the dealer. I received a payoff quote from Capital One. I saw that my September 2011 monthly car payment was going to be due and payoffs could take up to two weeks before posting. I went ahead and paid Septembers car payment. Four days later received a my car payment back into my checking account. Check my Capital One loan account online, ACH Transfer payment made by dealership, car loan payoff. Excellent. About 10-15 days later paid in full letter from Capital One Auto arrived.Two month I get a credit monitoring alert, late payment post on your credit file. WHAT!! Capital One report 90 delinquency. Call them immediately, Rep tells me account paid in full 90 delinquency Charge off. WHAT!! I have paid in full letter with me and loan balance is zero on my account.I ask whats going on?, no answer or response. I never received email or phone call telling me that my loan was in default or much less a charge off. I even tried to make a extra payment on my loan.It has been 5 five years since then, no one has bother to investigate or even look at what I'm saying is true. I have been punishment on my credit file for something that was not my error or fault. Every time a call its the same story, paid in full 90 days late charge off.Please someone just look a the facts, was a payoff made on the loan amount in full in September before any late or Charge off, was a paid in full letter mail out in September, did my account show a attempt of a car payment was made, but got refunded.I tried calling the today, to get some information or proof of what I'm saying. Only thing rep could provide was paid in full letter and original sign contract. Nothing to help me show what I'm telling is correct.My complaint concerns: an Auto LoanDesired Settlement: Please remove incorrect info on my credit file or provide information that shows me what I'm saying is incorrect.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: Capital One has charged me a "member fee", which I knew nothing about, nor when the charges were supposed to occur. This put me over the limit. The company has yet to notify me via email, phone, or anything about these charges/deliquincies. Yet, the first thing they do is notify the credit bureaus that I have an over the limit fee. This has injured my credit to the point that I now cannot look for an apartment. This company is soley in business to HURT the consumer. Why would they send notification the credit bureau without first contacting me to fix the problem? I want this company to remove the negative item from my credit reprot. I am leaving all aspects of this company by closing my credit card and moving my money away from Captial One 360 also. This company is only out to hurt customers. I want nothing more to do with them. Trying to reach them by phone is next to impossible. I am absolutely hurt and upset that they would treat the consumer this way.Desired Settlement: I want the over the limit fee removed and the most important thing is I want this removed from my credit. I also want instructions on how to close all my accounts so I can get as far away from this company as possible.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.