Capital Consultants Management Corporation

As per the complaint from Mr. [redacted] to the Revdex.com: As of January 31, 2012, it was brought to the Association’s attention following a Courtesy Notice being sent to the [redacted] for a weed violation (attached), that [redacted] had been experiencing some medical...

issues.  At that time, the Association’s Covenants Coordinator arranged a complimentary post-emergent spraying of the weeds in the [redacted] front landscape. On February 9, 2012, the Association received a letter from [redacted] thanking the Covenants Coordinator for her act of kindness (attached).  The November 2012 monthly assessment was not paid. A courtesy notice was then sent to the [redacted] notifying them of the late assessment and a $15.00 late fee. This process follows the Collection Policy that is in place for the [redacted] community (Collection Policy attached). Additionally, the December 2012 assessment was not paid, generating an Initial Late Letter notice sent to the homeowner on 1/8/2013, which included a late fee of $23.50. Additional notices (attached) were sent to the homeowner on the following dates as per the [redacted] Homeowners Association Collection Policy:February 19, 2013 – Late fee noticeMarch 19, 2013 - Initial Late Letter noticeApril 8, 2013 – Demand Lien Letter noticeJune 4, 2013 – Lien fee notice and lien filing fee notice In June, 2013, the homeowners were offered a payment plan to catch up on the outstanding balance on their account. When the Association makes arrangements with the homeowner for a payment plan, this allows the homeowner the opportunity to pay toward the arrearages of the account while paying their current assessments and stopping all fees and further collections, such as the account being turned over to the attorney. The homeowner agreed to the payment plan and terms of the payment plan (attached). The payment plan specifically states: "Current and past due amounts totaling $789.94 as of June 7, 2013 are due with the first payment by June 15, 2013, in the amount of $152.81.  Homeowner will continue paying in the amount of $152.81 until the obligation is paid in full."  The payment plan specifically states: “If the monthly payment is delinquent 15 days, this agreement will be deemed to have been cancelled by the homeowner and the account will be turned over, without further notice, to the Association’s legal counsel for collection to be accomplished by any and all legal means available to the Association for the collection of said debt.  All collection and legal fees resulting in any such actions are the responsibility of the homeowner.” In the event a payment plan will not be paid in full by the end of the year in which it is initiated, the plan also states: NOTE:  This payment plan must be adjusted once the 2014 monthly assessment has been set.  It is the responsibility of (name of homeowner) to contact the Association office to update the monthly payment for 2014.  If this is not done, this payment agreement will be considered null and void. Each year, following the approval of the budget for the upcoming year, the Association sends out monthly coupon books to every homeowner for their monthly assessment.  This year, the Association also sent a year-end statement to each homeowner showing the balance on their account.  At the time the coupons were sent to the [redacted], they received a statement with a balance due of $242.15.  In October 2013, the Association noticed that there was no record of payment from the [redacted].Our accounting department was contacted, and the payment was located and applied to the account. There were no fees applied nor did the Association negate the payment plan. It continued as agreed upon.  When the Association’s collection efforts extend beyond the collection policy, it offers payment plans and extends courtesy waivers of late fees all to assist homeowners. This same courtesy has been extended to the [redacted]. Many efforts have been extended to assist the [redacted].  Because we understand that the [redacted] may have misunderstood the assessment amount after receiving their coupon book, the Association will again offer a reinstatement of a new  payment plan to assist in the repayment of past due assessments.  With this payment plan, the terms will need to be honored according to the agreement.  Attached is a schedule for the remainder of the payment plan.

As per the complaint from Mr. [redacted] to the  As of January 31, 2012, it was brought to the Association’s attention following a Courtesy Notice being sent to the [redacted] for a weed violation (attached), that [redacted] had been experiencing some medical...

issues.  At that time, the Association’s Covenants Coordinator arranged a complimentary post-emergent spraying of the weeds in the [redacted] front landscape. On February 9, 2012, the Association received a letter from [redacted] thanking the Covenants Coordinator for her act of kindness (attached).  The November 2012 monthly assessment was not paid. A courtesy notice was then sent to the [redacted] notifying them of the late assessment and a $15.00 late fee. This process follows the Collection Policy that is in place for the [redacted] community (Collection Policy attached). Additionally, the December 2012 assessment was not paid, generating an Initial Late Letter notice sent to the homeowner on 1/8/2013, which included a late fee of $23.50. Additional notices (attached) were sent to the homeowner on the following dates as per the [redacted] Homeowners Association Collection Policy:February 19, 2013 – Late fee noticeMarch 19, 2013 - Initial Late Letter noticeApril 8, 2013 – Demand Lien Letter noticeJune 4, 2013 – Lien fee notice and lien filing fee notice In June, 2013, the homeowners were offered a payment plan to catch up on the outstanding balance on their account. When the Association makes arrangements with the homeowner for a payment plan, this allows the homeowner the opportunity to pay toward the arrearages of the account while paying their current assessments and stopping all fees and further collections, such as the account being turned over to the attorney. The homeowner agreed to the payment plan and terms of the payment plan (attached). The payment plan specifically states: "Current and past due amounts totaling $789.94 as of June 7, 2013 are due with the first payment by June 15, 2013, in the amount of $152.81.  Homeowner will continue paying in the amount of $152.81 until the obligation is paid in full."  The payment plan specifically states: “If the monthly payment is delinquent 15 days, this agreement will be deemed to have been cancelled by the homeowner and the account will be turned over, without further notice, to the Association’s legal counsel for collection to be accomplished by any and all legal means available to the Association for the collection of said debt.  All collection and legal fees resulting in any such actions are the responsibility of the homeowner.” In the event a payment plan will not be paid in full by the end of the year in which it is initiated, the plan also states: NOTE:  This payment plan must be adjusted once the 2014 monthly assessment has been set.  It is the responsibility of (name of homeowner) to contact the Association office to update the monthly payment for 2014.  If this is not done, this payment agreement will be considered null and void. Each year, following the approval of the budget for the upcoming year, the Association sends out monthly coupon books to every homeowner for their monthly assessment.  This year, the Association also sent a year-end statement to each homeowner showing the balance on their account.  At the time the coupons were sent to the [redacted], they received a statement with a balance due of $242.15.  In October 2013, the Association noticed that there was no record of payment from the [redacted].Our accounting department was contacted, and the payment was located and applied to the account. There were no fees applied nor did the Association negate the payment plan. It continued as agreed upon.  When the Association’s collection efforts extend beyond the collection policy, it offers payment plans and extends courtesy waivers of late fees all to assist homeowners. This same courtesy has been extended to the [redacted]. Many efforts have been extended to assist the [redacted].  Because we understand that the [redacted] may have misunderstood the assessment amount after receiving their coupon book, the Association will again offer a reinstatement of a new  payment plan to assist in the repayment of past due assessments.  With this payment plan, the terms will need to be honored according to the agreement.  Attached is a schedule for the remainder of the payment plan.