Capital Construction Services

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Another piece of evidence that Capital Construction is not aware of & I have in my possession is a letter from the adjuster dated 4/24/on [redacted] letterhead I received it with the check that I forwarded to Capital ConstructionThis letter shows that it was my efforts, not Capital Construction as the author of the response claimed that changed the mitigation In it [redacted] wrote "Thank you for your efforts on this mitigation component- getting the charges from the middle ' s to the upper 30's." I can fax a copy to the Revdex.com if needed but I didn't attach it because it has identify information including my name, address & policy number [redacted] heard my plight to get this corrected because the call was on speaker the entire timeLastly, once I receive the requested letter from the company that arrived when I was speaking to [redacted] on the phone, I can forward that as well I'm hopeful that Capital Construction ' s knowing now that I wasn't the only person present during these calls & I have written documentation of my role from [redacted] in this process will prompt them to show some accountability for what they tried to doI also hope that there will be some communication & training on ethical business practices & a push for the company to show integrity even when they are wrong Clearly, those communicating with the author of the response didn't share all the details because they were unaware that others were present & heard it & about this letter Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.When the floor installer from Capital came out to inspect the imperfection in the floor; he wasn't sure what was causing the issueNow in the complaint it's called water ringsHe took a picture of the problem area in my floor and used some type of device that sits on top of the engineered wood flooring to determine readings underneathThe company didn't go into depth to determine the underlying issue, however, an open ended email was sent from Jeff W [redacted] with no intentions to further investigate the matterThe only test performed was on the top surface of the floor which literally took five minutesPlease help me to understand how can you make a discovery without going into depth about the issue? The problem area wasn't removed to determine anything underneathThat action was performed later by another professional company I hiredRegards, [redacted]