July 1, 2016 To whom it may concern: This letter is in response to Mr. Edgar [redacted] complaint #11487328. Mr. [redacted] complaint is in regards to a website run by Capella Learning solutions and his eligibility to take a course he was interested in. Based upon the information contained in the email chain between the Rightskill representative and Mr. [redacted], we informed him that the Information Security program he was interested in was not available in his area and that we would inform him when it was available. We furthermore informed him several times that he first needed to submit a resume in order for us to inform him if he qualified for the program he was interested in. In regard to Mr. [redacted] inquiries into a program for his son, we are not at liberty to share specific information regarding another applicant without a signed authorization to release information. At several points during the communication process with Mr. [redacted], he was informed what was needed from him, and then informed that he did not meet the qualifications as the program was not in his area. Mr. [redacted] then continually responded to emails repeating previously asked questions that had already been addressed. Rightskill staff then had no choice but to inform him that they would no longer be responding to his communications. We apologize for an inconvenience this situation may have caused Mr. [redacted], but unfortunately he is not qualified for the program he inquired about and Rightskill staff can no longer dedicate business resources to handling his inquiries. We will reach out if the program of interest becomes available in his area, but please feel free to contact e with any additional questions or concerns. Regards, Joseph [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: [redacted] Toll Free: 1.888.CAPELLA (1.888.227.3552) ext. 5701 Fax: 612.977.5060 E-mail: J[redacted] Capella University Capella Tower 225 South 6th Street, 9th Floor Minneapolis, MN 55402 www.capella.edu
Initial Business Response /* (1000, 5, 2016/01/15) */
Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely manner. Capella is an institution of higher education receiving Title IV funding. As such, we are required under the...
Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learners. Without written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.com. A signed 3rd
party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be provided. The attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a response. Once completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to[redacted], Mediation Coordinator at [redacted]@thefirstRevdex.com.org
Thank you for your attention to the matter.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have uploaded the FERPA release as requested and am available to provide relevant supporting materials.
Final Consumer Response /* (3000, 11, 2016/01/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My initial complaint lies in the fact that Dr. [redacted] did not fulfill his obligations as an instructor and mislead me on two different occasions.
I will call this section Exhibit A.
-Dr [redacted] stated that he was getting a committee setup to evaluate my dissertation progress -
Taken from email dated 1/13/2015
Dr. Charles [redacted] (Mentor/Chair of Committee)
*Your two committee members will be assigned at a later date. Your mentor can request these committee assignments from the School.
Taken from email date 2/27/15
Dear [redacted],
Congratulations! Your Research Plan Topic has been approved.
Once completed, your mentor will submit the Research Plan to the committee members for their review.
4/28/2015 - Dr. [redacted] endorses the research plan and issues mentor approval (Milestone 3)
During this time, Dr [redacted] informed me it can take up to 8 weeks to get feedback for MS 3 from the committee. However, Dr [redacted] never made a committee to review my MS 3. My adviser Jill was also able to verify that no request for committee was ever made. I got worried after a month had passed and I had no feedback. Dr. [redacted] took over 2 weeks to reply.
6/2/2015 - Dr. [redacted] responds
I found his response unsatisfactory. He had not made a committee to review my work. He also stated that the school was responsible for making the committee, not him. So I asked my academic advisor, Jill Kaspzak, to determine is this was true.
Taken from email on July 9, 2015.
[redacted],
We could not find an email request from Dr. [redacted] for your committee assignment.
Since Dr. [redacted] did not setup a committee, my progress in the program was halted.
Exhibit B
-Dr. [redacted] did not follow the Dissertation plan-
Taken from email 5 March, 2015
[redacted]
Please review the attached SMR for the 1st section of your RP. Of the 4 Criteria for Section 1, Dr. Bottomly found the following:
Taken from email 6 March, 2015
to Charles
Dr [redacted],
Isn't SMR around Milestone 5?
Should I continue Milestone 3?
The worst part of this is the actual "board" that revised my tuition reimbursement claimed I would not have a SMR review since it is done at Milestone 5. Dr [redacted] clearly sent my Milestone 3 towards SMR, see below attachment.
I consider that none of the information I submitted to Capella was used during the tuition reimbursement boards. Furthermore, the university has an opportunity to correct the mistake here and now. I do not want apologies, Dr. [redacted] wasted a quarter of my time by not making a committee to review my work and did not follow the dissertation plan outlined by the school.
I have provided the SMR response I received from Capella and the entire comments I sent to Jonathan [redacted] back in October 17, 2015 when I asked for tuition reimbursement.
Final Business Response /* (4000, 13, 2016/01/26) */
January 26, 2016
To whom it may concern:
This letter is in response to Mr. [redacted]'s complaint from case #[redacted] submitted on 1/19/2016. Mr. [redacted] is stating that his PhD mentor made failures that warrant him being reimbursed for a quarter of tuition.
Mr. [redacted] responded with information that is not congruent with information he submitted previously to Capella, and the information does not match what we have on record as occurring in his dissertation program. We apologize for any undue hardship or stress that this situation may have caused Mr. [redacted], but we have reviewed and denied his request for a tuition credit twice and will not be reviewing his request for a tuition credit any further. There is no documented evidence of his claim that there were any issues or delays on the part of Capella or any of its staff that led to a delay in the continuation of his dissertation. We encourage him to continuing working with his mentor and the dissertation support team throughout the course of his program. Please feel free to reach out with any additional questions or concerns.
[redacted]
Learner Affairs Associate
Learner Services & Operations (LSO)
June 30, 2016 To whom it may concern: This letter is in response to Ms. [redacted]’s complaint #[redacted]. Ms. [redacted]’s complaint states that she was unfairly removed from her courses due to non-engagement and is requesting a refund of her FlexPath tuition for the term in which she was dropped. Ms. [redacted] began her first FlexPath undergraduate course in business in February of 2016. Ms. [redacted] submitted a course activity update on 2/26/2016, which counted as academic engagement, and also stated that her first assessment would be submitted on 2/29/2016. The learner never submitted that assessment, but submitted another course activity update on 3/12/2016. This activity update did not qualify as academic engagement as she still had not submitted an assessment in the courseroom for her instructor to examine and score, and academic reached out to Ms. [redacted] to notify her of this. Ms. [redacted] was then notified again by academic advising on 3/19/2016 that she had not been actively engaged in her courses for over three weeks and that she would be dropped from her course on 3/25 for non-engagement if she had not submitted work that qualified her for academic engagement. Ms. [redacted] again attempted to submit a course activity update, but was not submitting any new information or work on her assessment that qualified as academic engagement. At that time, she was also given information from the tutor about how to improve her submissions so they would qualify as academic engagement. As the learner had no actively participated in her course for 28 days, she was dropped from her courses for non-engagement. Ms. [redacted] appealed to school leadership to be re-enrolled in her courses, but based upon her lack of participation and poor quality of the work that had been submitted, her request for re-enrollment was denied. We apologize for any confusion or frustration this situation may have caused Ms. [redacted], but unfortunately we will not be able to re-enroll her in her first course and will not be dropping the amount owed for tuition. I would be more than happy to assist Ms. [redacted] in contacting our business office to arrange a payment plan if resolving the balance at one time is not an option. Please feel free to reach out if there are any additional questions or concerns. Regards Joseph [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: ###-###-#### Toll Free: 1.888.CAPELLA (###-###-####) ext. [redacted] Fax: ###-###-#### E-mail: Joseph.[redacted]@capella.edu
I am rejecting this response because: I did share with my Academic Advisor about the hardship and there was no confusion on my part. The attached email is just an excerpt of several conversations - it shows that I reminded him of the discussion and HE SAID - "...it seems like you are still having issues...." - If he was never aware that I did not want to be enrolled because I was having problems - then why say "still" - Furthermore - nothing in his correspondence indicated that I would have to still pay - nothing ind his conversation said I was still liable - I did not know about this until a month later. I am really disturbed by this attempt to get this money when they know the confusion was on their part. They are trying to protect themselves at my expense. I am unemployed and I was on financial aid - obviously I don't have the means - this waiver should NOT be an issue for a disabled veteran. ALSO, refusing to release my transcripts that I HAVE PAID FOR - is also horrible. So not only am I out of Capella but I am out the money I paid for my transcripts which they will not release. I received a call from a representative on 12/9/16 - a lady (I do not have the name) - who advised she would look into the matter because she agreed that I should not pay for classes that I did not take - However I just got off the phone with Mike Smith (12/14/16) who said that I never received a call from Capella on 12/9/16- there was no record of the call. The 1st screen shot is from my phone showing they did call. The second screenshot is showing that they called tonight. AGAIN - they have not kept accurate records of communication - so how I am supposed to believe their other records of my calls are accurate. I have SEVERAL emails with the financial aid office - where their information was not correct and each person said something different. Capella's information is not accurate. They are "johnny-on-the-spot" with collection calls but they have not even considered having a conversation with me prior. I also mentioned that to the "business office" they DENIED my waiver without ever having a conversation with me. They got TONS of financial aid over the time I was a student. This still is in dispute. I am not able to pay this and it is unethical to make me pay for classes that I didn't take and for them to withhold my transcripts.
Initial Business Response /* (1000, 6, 2015/08/14) */
[redacted]corresponding document attached.
Capella University takes Revdex.com complaints seriously and it is a priority to
review and respond in a timely manner. Capella is an institution of higher education receiving Title...
IV
funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to
protect the privacy of our learners. Without written permission from the learner, we are unable to
release nondirectory information to any third party including the Revdex.com. A signed 3rd
party release form must be submitted by the complainant authorizing the release of their information
to the Revdex.com before a response can be provided. The attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a response. Once completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted], Mediation Coordinator [redacted]@thefirstRevdex.com.org
Thank you for your attention to the matter.
Thank you!
Diane [redacted], PhD
Learner Affairs
Initial Consumer Rebuttal /* (3000, 13, 2015/09/01) */
[redacted]Signed 3rd Party authorization attached.
Final Business Response /* (1000, 16, 2015/09/18) */
The learner first enrolled in the EdD program in Fall Quarter (October-December) 2009. She progressed through the coursework phase and enrolled in the dissertation phase in October 2011. During the ensuing three quarters, she progressed in her dissertation planning through the initial steps (milestones) of research planning, ending in Spring Quarter (April-June) 2012 with Milestone 4, committee approval of her research plan.
On June 15, 2012, the learner submitted a credit authorization for the 2011-2012 financial aid year. She was notified later that day (June 15, 2012) that she had submitted the authorization for the incorrect year, and she was asked to re-submit the credit authorization for 2012-2013 instead.
On July 18, 2012, the learner inquired regarding having her 2012-2013 funds reallocated to the remaining two quarters in 2012, since she intended to enroll for those two quarters only. On July 20, 2012 the learner was alerted by Capella's financial aid office that she had only $553.00 remaining in Stafford loan eligibility before she reached her lifetime limit, and she was advised again to pursue alternate funding. When her credit application was denied, her dissertation course enrollment for Summer Quarter 2012 was dropped and she incurred a balance for the quarter's tuition.
Two years later, in August 2014, the learner contacted the university, asking for assistance regarding resolving her balance and returning to her program. On 8/07/2014, as a good faith response to the learner's request, the learner's balance was credited for the full debt of $3292.00. However, the learner's academic program had been completely restructured and rewritten at the beginning of 2014, and none of her 2009-2012 completed courses could be applied to the current program. Per Capella's Admissions Policy (Policy 2.01.01) learners who do not register for courses for four consecutive quarters are administratively withdrawn and must re-apply for admission. If admitted, learners must meet the program specific requirements effective in the catalog current at the time of admission. The learner attempted a second time in May of 2015 to be re-admitted to her 2009 academic program, but was again informed that her prior coursework did not align with the current EdD program requirements.
We do appreciate and share in the learner's disappointment regarding the effects of the learner delaying a return to her program; however, the Capella University's School of Education must abide by the changes in the EdD program structure that have been in place since the beginning of 2014.
With sincere best wishes,
Diane [redacted]
Learner Affairs
Capella University
Initial Business Response /* (1000, 5, 2016/01/04) */
Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely manner. Capella is an institution of higher education receiving Title IV funding. As such, we are required under the...
Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learners. Without written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.com. A signed 3rd
party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be provided. The attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a response. Once completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted], Mediation Coordinator at [redacted]@thefirstRevdex.com.org
Thank you for your attention to the matter.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/06) */
Signed 3rd party authorization attached.
Final Consumer Response /* (3000, 15, 2016/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It doesn't resolve the constantly harassment nor do they realize they've received the payments from the bankruptcy and the case is closed and they're still sendin false information trying to collect a debt which is not owed
Final Business Response /* (4000, 19, 2016/01/27) */
[redacted]corresponding document attached.
The remaining balance on her account is $1154.20 after all of the payments made above, and we have not received any documentation that we were to write off any balance due to a bankruptcy she has filed. Our business office would take care of that process if and when it occurs, so if the learner calls our business office at the number I included in her response, they can answer any questions she has.
[redacted]copied and pasted from email.
Initial Business Response /* (1000, 5, 2015/11/23) */
Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely manner. Capella is an institution of higher education receiving Title IV funding. As such, we are required under the...
Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learners. Without written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.com. A signed 3rd
party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be provided. The attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a response. Once completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted], Mediation Coordinator at [redacted]@thefirstRevdex.com.org
Thank you for your attention to the matter.
Initial Consumer Rebuttal /* (3000, 11, 2016/02/18) */
Capella University is jeopardizing my graduate education and not a professional university!!
I have filed complaints about Capella late last year with one of the same issues, which is financial aid problems. I had to file these complaints in order for the school to give me my money (tuition disbursements from financial aid). This was a problem that first occurred from September 2015 to just before December last year. Their alleged "IT issue" is still not fixed, causing my account wth the school to be in owing balance when it shouldn't be as well as me not receiving my disbursement again. I have one coming up in the first week of March and their issue is still not solved. The most recent issue with them is currently, I got dropped from my current course (while no one emailed, called or anything to tell me this; I found out myself by logging on trying to see my graded paper and seeing I was no longer registered. I called the school Wednesday 2/17/16 to ask why and they told me it's because my account has a balance. This balance is first of all, not my fault as financial aid/fafsa covers this and the school shouldn't be holding me liable for that because of an IT issue on their end that's been going on for months. Secondly, I am now having to out my education on hold because of this issue, not being able to continue my graduate degree work. I am absolutely furious with this school at this point. I either want them to fix this course problem and get me my disbursement in the first week of March, or to credit me back a portion of ,y education so I can go elsewhere. This is just ridiculous and I have never had problems with a college/university like them. I will also take the necessary next steps to get this solved with one of these options if I need to.
I am wanting a refund of a portion of my expenses/education that I've wasted and dealt with being at this school. I also want them to give me my financial aid disbursement due in the first week of March which is supposed to be $1,200.
[redacted]copied and pasted from duplicate complaint filed 02/18/2016.
Final Business Response /* (4000, 17, 2016/02/29) */
To whom it may concern:
This letter is in response to Ms. [redacted]'s complaint #[redacted]. Ms. [redacted]'s complaint centers around the delay in getting her FlexPath financial aid disbursement and refund.
When Ms. [redacted] moved into her second Payment Period in August, we were not able to disburse financial aid to her due to what we refer to internally as the "hard close issue". This issue persisted through her entire payment period 2, so the week before Thanksgiving we reached out and offered her a Financial Aid Refund Advance for Billing Sessions 3 & 4 in the amount of $2,400. She then finished up payment period 2 on 2/4/2016, and moved into Academic Year 2 and was again charged tuition. Recently, we were able to determine that her disbursement issues were related to how our third-party FlexPath financial aid vendor was reading (or not reading) the weeks she attended in a course she failed. We were able to correct this misread in the system, and we actually disbursed her financial aid from all past due billing sessions on 2/23/2016. This effectively covered any balances she had on her account from the first academic year, and her current charges from the second academic year. She now also has an additional refund processing out to her direct deposit account for $1,068 as of today, 2/25/2016.
We apologize for any undue hardship or stress that this situation may have caused Ms. [redacted]. We do not anticipate that there will be any further technical issues or delays in the disbursement of her financial aid. Please feel free to contact me with any further questions or concerns.
[redacted]
Learner Affairs Associate
Learner Services & Operations (LSO)
Capella University
Capella Tower
[redacted]
Minneapolis, MN 55402
www.capella.edu
Final Consumer Response /* (2000, 19, 2016/03/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive a refund of $1,068. Hoping that this will be the last of any more problems with this school as I habe never encountered anything like this. This school has been nothing but stress and headache for the last 6 months and seems lile a resolution or quick fix to my complaints only happen when I file complaints against them.
February 4, 2017 To whom it may concern: This letter is in response to Ms. [redacted]’s complaint #[redacted]. The nature of Ms. [redacted]’s complaint is in regard the remaining balance due on her account from discontinuing in her FlexPath program. Ms. [redacted] has rejected our response stating that her financial aid was returned prior to her withdrawal from Capella. Our FlexPath programs are billed based on enrollment in a 12 week billing session. The benefit of the FlexPath program is that students can complete multiple courses within a billing session without any additional cost. The tuition cost is not determined per course or per credit, but rather by 12 week time frames in which multiple courses can be attended and completed. As Ms. [redacted] had one course that started in the first billing session and was completed in the next billing session, she was charged for both billing sessions. After completion of the first course in the second billing session there was no subsequent enrollment. As there was no enrollment we were unable to request and apply the second portion of financial for that session. This resulted in the balance for the full second billing session remaining on your account. In addition, Ms. [redacted] dropped down to 0 credits in the second billing session of payment period 1. Each payment period is split in to two twelve week billing sessions, however a learner must maintain continuous enrollment during the whole twenty-four week payment period to maintain financial aid eligibility. Due to being enrolled in 0 credits during the twenty-four week payment period, we were required by federal regulations to calculate the amount of aid that was earned while participating in courserooms, and return any unearned Title IV funding to the Department of Education. This calculation was completed on 2/4/2016, and required that we return $999 of federal financial aid to the Department of Education. We apologize for any hardship or confusion this situation has caused Ms. [redacted], but the balance that is due to Capella is a result of her withdrawing from her program and not completing enough credits within her 24-week payment period. We encourage Ms. [redacted] to continue working with our business office to arrange a suitable payment plan if she is unable to resolve the balance all at once. Please feel free to reach out with any additional questions or concerns. Regards, Joe [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: Joseph.[redacted]@capella.edu
December 21st, 2017 To whom it may concern: This letter is in response to Ms. [redacted]’s complaint #[redacted]. The nature of Ms. [redacted]’s complaint is that there were errors or lapses on the part of the FlexPath tutors that led her to go into a Guided Path course which she now has a balance for. Ms. [redacted] continues to state that the balance she currently owes is due to issues stemming from her FlexPath experience. However; this balance is a result of Guided Path courses taken during the summer 2017 term in which she dropped the courses after the drop date. In regards to Ms [redacted]’s claims regarding FlexPath; members of the FlexPath leadership have spoken to Ms. [redacted] several times and there has been no error found that resulted in her inability to be successful. We apologize for any hardship this situation may have caused Ms. [redacted], but there is no error regarding the balance due on her account as she dropped these courses after the drop date clearly outlined in University policy. We will not be taking action to reduce her balance or cease collection activity. We encourage Ms. [redacted] to respond to our outreach if she has any additional questions or concerns regarding this matter, or requires further clarification. Regards,
I am rejecting this response because: Between May 10 and June 10 I have tried to contact Rightskill.Com and on I was able to get the names of Amy [redacted] - Program Manager ###-###-####, Tim [redacted] - Senior Director of Sourcing Solution ###-###-#### and Kristi [redacted] - Project Strategist of Sourcing Solutions through Capella University main number.On and around 5/25/16 I emailed Amy [redacted].com and I asked her about the qualification criteria for the program that's listed on RIGHTSKILL.COM such as the FRONT END WEB DEVELOPMENT and SYSTEM ADMINISTRATION and later on about the INFORMATION SECURITY. Amy [redacted] responded and CC Tim that in order for them to tell me if Im qualified or not I had to submit my resume to them. I didn't submit my resume right away to them because all I needed was for them to tell me what their qualification criteria was (were). I told them that its not listed on the RIGHTSKILL.COM web site and because I was curious. They again responded to me that I don't qualify because I refuse to submit my resume to them.In the meantime I have a son who is over 20 years old, ( his name is [redacted]) is unemployed currently and so I told him about it. I told my son I don't really know what their qualifications criteria's were because its not listed on the web site and I'm trying to find out. It does say the online training are less than 3 months and after training, after 90 days it does say it guarantees you a job. Its an online training and it does say after 90 days so it looks like the training are less than 90 days each. Anyway, I just told him to go ahead and apply for the Front End Web Development Program because he was interested in this one. After 1 week he hasn't received any respond so I emailed Amy [redacted] at careerbuilder asking why they didnt even respond. They responded by telling me that the course "Front End Web Development " is already closed and that they claim they get in touch with him when it opens up again. Of course I asked if that means if he will have to wait after 90 days ( because its an online short term courses ) but they never responded. I was also interested in the SYSTEM ADMINISTRATION course so I submitted my resume to them as they told me a couple of weeks ago. They responded by telling me that I don't qualify without any type of explanation. Because of this I emailed them again asking why I don't qualify and to please give me an explanation of why I don't qualify. What I got instead is a reply from them telling me that they will no longer answer, or respond to my email and that they will now refuse to answer any of my question. So basically they refuse to answer to tell me anything. I accidentally deleted some of my email so I'm only able to attached one from someone that I didnt even get I touch with.
April 8, 2016 To whom it may concern: This letter is in response to Ms. [redacted]’s complaint from case #[redacted] submitted on 4/1/2016. Ms. [redacted] is asking for us to agree to a reasonable payment plan regarding her balance with Capella. The balance due on Ms. [redacted]’s account after we were required to return financial aid due to Department of Education regulations regarding Title IV funding is $1,407.00. I have consulted with our business office, and we would be willing to offer her a 24 month payment plans with a monthly payment of approximately $59.00. This is the minimum amount we offer for payment plans of this balance, and we will be unable to offer terms any less than the previously noted amount. If Ms. [redacted] has additional questions regarding that payment plan option, we encourage her to contact our business office at ###-###-#### to discuss the balance owed on her account. Please feel free to reach out with any additional questions or concerns. Joseph [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: ###-###-#### Toll Free: 1.888.CAPELLA (###-###-####) ext. [redacted] Fax: ###-###-#### E-mail: [redacted] Capella University Capella Tower [redacted] Minneapolis, MN 55402 www.capella.edu [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.They have informed me via email correspondence that they have removed the charges. I am happy with the outcome and will close my complaint. Thank you.
To whom it may concern: This letter is in response to Ms. [redacted]’s complaint #[redacted]. Ms. [redacted]’s complaint states that she was given a grade of 7% on an assignment submitted to in her summer DBA course. We apologize for any confusion or frustration this situation may have caused Ms. [redacted], but there is no evidence that she has been graded capriciously, in error, or outside of the expectations we have for our instructors. We encourage Ms. [redacted] to continue working with the Learner Affairs department in regards to her complaint to the president, but we will not be offering a refund for tuition as she has requested. Please feel free to reach out if there are any additional questions or concerns. Regards, Joseph [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: ###-###-#### Toll Free: 1.888.CAPELLA (###-###-####) ext. [redacted] Fax: ###-###-#### E-mail: [redacted] Capella University Capella Tower [redacted] Minneapolis, MN 55402 www.capella.edu
Initial Business Response /* (1000, 5, 2015/07/06) */
[redacted]Corresponding document attached.
Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely manner. Capella is an institution of higher education receiving Title IV...
funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learners. Without written permission from the learner, we are unable to release non-directory information to any third party including the Revdex.com. A signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be provided. The attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a response. Once completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted], Revdex.com Mediation Coordinator at [redacted]@thefirstRevdex.com.org. Thank you for your attention to this matter.
Thank you,
Krissy
[redacted]copied and pasted from email.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (3000, 12, 2015/07/16) */
Signed 3rd party release attached.
Final Business Response /* (4000, 14, 2015/07/23) */
The learner has been enrolled in her current specialization in the BS in Business Administration program since April 2014. During Spring Quarter 2015, the learner enrolled in two courses, one of which was BUS4048. After receiving a grade of F in BUS4048 at the close of Spring Quarter, ending June 19, the learner contested the basis for that grade.
Per Capella University policy, 3.04.09 Appealing a Grade, when a learner believes a grade has been awarded through error or capriciousness, a learner may appeal that grade through a process outlined in that policy.
On 06/25/2015 the learner submitted a grade appeal for course BUS4048 taken spring quarter of 2015. The learner received an F in the course and was appealing for a grade of B.
On 06/30/2015 the university responded to the learner's appeal stating that the learner's grade appeal statement did not present evidence of capriciousness or grading in error and asked for additional evidence or documentation per the policy criteria. On 07/08/2015 the learner responded and expressed her interest to continue to pursue the grade appeal. On 07/09/2015 a fax number was provided to the learner so that she could provide the additional documentation required for the grade appeal to continue being reviewed. On 07/10/2015 a grade change was submitted by the instructor.
On 07/13/2015 the university received the learner's additional documentation but the documentation was not legible. The learner was asked to resend the documentation in a different format so it could be reviewed. On 07/21/2015 the university received another submission of the learner's documentation which was legible. On 07/23/2015 a Learner Affairs associate asked the learner how she would like to proceed with the grade appeal since her final grade had been changed from the grade of F to a grade of C. The learner indicated that she was satisfied with the outcome, and requested that the grade appeal be closed as resolved.
We thank the learner for working together with us to resolve this issue and wish the learner well in her studies at Capella.
Best wishes,
Diane [redacted]
Learner Affairs
I am rejecting this response because:
Please see attached revised letter from my doctor. He wrote the day I first started seeing him for a different condition, not the condition that has disabled me. He has corrected his dates and revised the response. I apologize for the confusion. My word's do not come easy to me any more, I gave him the response to let him see what wording was best suited.Thank you,
Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely manner. Capella is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learners. Without written permission from the learner, we are unable to release non-directory information to any third party including the Revdex.com. A signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be provided. The attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a response. Once completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at ###-###-#### or scanned and emailed to [redacted], Mediation Coordinator at [redacted] Thank you for your attention to the matter.
Initial Business Response /* (1000, 5, 2015/12/23) */
Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely manner. Capella is an institution of higher education receiving Title IV funding. As such, we are required under the...
Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learners. Without written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.com. A signed 3rd
party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be provided. The attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a response. Once completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted], Mediation Coordinator at [redacted]@thefirstRevdex.com.org
Thank you for your attention to the matter.
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (3000, 7, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will send a release form to Capella so this can be further investigated.
Final Consumer Response /* (3000, 24, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will absolutely not call you. We can figure this out through a 3rd party.
I also did not actively participate in these classes. I logged in twice. This is why I do not believe I should have to pay. At the very least I shouldn't have to pay full pricefor something I did NOT a actively participate in. If I was told you will have to pay "x" amount of dollars. I would have stuck with it and took the F's. Also I tried to work with your staff and they would not work with me. Making feel like an it along the way. Offering me the option of paying $240 a month which is not possible for me to pay is not "working with" anyone. Capella is greedy and does not have the students best interest at heart.
Final Business Response /* (4000, 26, 2016/01/15) */
January 14, 2016
To whom it may concern:
This letter is in response to Ms. [redacted]'s complaint from case #[redacted] submitted on 12/16/2015. Ms. [redacted] states her complaint is related to a balance that she owes due to a course she enrolled in during the spring 2015 term, of which she was subsequently dropped for non-participation. Ms. [redacted] states she is unable to make the payments proposed in discussions with our business office.
Ms. [redacted] did actively participate in courseroom discussions in both of her spring 2015 courses, which is defined as participation by university policy. As Ms. [redacted] participated and dropped courses after the date published in the tuition and fees refund policy, she is not eligible for a refund of her spring 2015 tuition.
We apologize for any undue hardship or stress that this situation may have caused Ms. [redacted], but the balance owed to Capella is warranted as it aligns with our published tuition and fees refund policy. Our business office does not negotiate payment plans though a third party, so if Ms. [redacted] would like to change any proposed payment plan, she may do so directly with our business office. Please feel free to contact me with any further questions or concerns.
[redacted]
Learner Affairs Associate
Learner Services & Operations (LSO)
To whom it may concern: This letter is in response to Ms. [redacted]’ complaint #[redacted]. Ms. [redacted]’ complaint centers around that she has been charged over $2,700 for classes she did not take after speaking with her counselor and advised she would not enroll in classes for the next semester. As of the date of the email where Ms. [redacted]’s requested a pause in enrollment, she was already in her new billing session. We have reviewed calls prior to that time and, although Ms. [redacted]’s discusses her options for pausing enrollment, she never asked for a pause in enrollment. We apologize for any hardship or confusion this situation has caused Ms. [redacted], however the balance due on her account is due to her requesting a pause in enrollment after the start of her billing session. We would encourage Ms. [redacted]’s to contact our business office if she is currently experiencing economic hardship that is preventing her from paying her balance in full. Our business office may be able to assist her in arranging a payment plan that is suitable for her current situation. We will not be taking any action to reduce the balance on her account. Please feel free to reach out with any additional questions or concerns. Regards, Alyssa R. [redacted] | Learner Affairs Associate | Learner Affairs | Capella University | www.capella.edu | Phone: ###-###-#### | Fax: ###-###-#### | [redacted], Minneapolis, MN 55402
I am rejecting this response because: Again, Capella has never shown me any documents which show a return of funds to my lender. It has been over 5 years, and so they have had more than enough time to provide a document. When my loans were discharged, under the federal program because of my total and permanent disability, the entire amount was discharged, including any money which Capella claims to have refunded my lender. Someone is not telling the truth, either my lender or Capella. In either case, every time Capella has hired unethical collection agencies to do their deeds of unprofessionalism, I have won. Such nonsense has always been removed from my credit reports every time, and the collection agencies have had to withdraw from my case as my next step was going to be to go to the attorney general. I am going to go to the attorney general if this happens again. After 5 years and one month with no proof, Capella needs to let this go, and I am sure that my Senator, and/or the attorney general, will help to persuade them if they choose to continue to send unethical collectors my way. This will be all over in less than 2 years anyway, as is required by the 7 year limit on reporting such nonsense but, as a Marine, I am more than willing to continue the fight if that is what they wish to so senselessly choose.
July 1, 2016 To whom it may concern: This letter is in response to Mr. Edgar [redacted] complaint #11487328. Mr. [redacted] complaint is in regards to a website run by Capella Learning solutions and his eligibility to take a course he was interested in. Based upon the information contained in the email chain between the Rightskill representative and Mr. [redacted], we informed him that the Information Security program he was interested in was not available in his area and that we would inform him when it was available. We furthermore informed him several times that he first needed to submit a resume in order for us to inform him if he qualified for the program he was interested in. In regard to Mr. [redacted] inquiries into a program for his son, we are not at liberty to share specific information regarding another applicant without a signed authorization to release information. At several points during the communication process with Mr. [redacted], he was informed what was needed from him, and then informed that he did not meet the qualifications as the program was not in his area. Mr. [redacted] then continually responded to emails repeating previously asked questions that had already been addressed. Rightskill staff then had no choice but to inform him that they would no longer be responding to his communications. We apologize for an inconvenience this situation may have caused Mr. [redacted], but unfortunately he is not qualified for the program he inquired about and Rightskill staff can no longer dedicate business resources to handling his inquiries. We will reach out if the program of interest becomes available in his area, but please feel free to contact e with any additional questions or concerns. Regards, Joseph [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: [redacted] Toll Free: 1.888.CAPELLA (1.888.227.3552) ext. 5701 Fax: 612.977.5060 E-mail: J[redacted] Capella University Capella Tower 225 South 6th Street, 9th Floor Minneapolis, MN 55402 www.capella.edu
Initial Business Response /* (1000, 5, 2016/01/15) */
Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely manner. Capella is an institution of higher education receiving Title IV funding. As such, we are required under the...
Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learners. Without written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.com. A signed 3rd
party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be provided. The attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a response. Once completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to[redacted], Mediation Coordinator at [redacted]@thefirstRevdex.com.org
Thank you for your attention to the matter.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have uploaded the FERPA release as requested and am available to provide relevant supporting materials.
Final Consumer Response /* (3000, 11, 2016/01/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My initial complaint lies in the fact that Dr. [redacted] did not fulfill his obligations as an instructor and mislead me on two different occasions.
I will call this section Exhibit A.
-Dr [redacted] stated that he was getting a committee setup to evaluate my dissertation progress -
Taken from email dated 1/13/2015
Dr. Charles [redacted] (Mentor/Chair of Committee)
*Your two committee members will be assigned at a later date. Your mentor can request these committee assignments from the School.
Taken from email date 2/27/15
Dear [redacted],
Congratulations! Your Research Plan Topic has been approved.
Once completed, your mentor will submit the Research Plan to the committee members for their review.
4/28/2015 - Dr. [redacted] endorses the research plan and issues mentor approval (Milestone 3)
During this time, Dr [redacted] informed me it can take up to 8 weeks to get feedback for MS 3 from the committee. However, Dr [redacted] never made a committee to review my MS 3. My adviser Jill was also able to verify that no request for committee was ever made. I got worried after a month had passed and I had no feedback. Dr. [redacted] took over 2 weeks to reply.
6/2/2015 - Dr. [redacted] responds
I found his response unsatisfactory. He had not made a committee to review my work. He also stated that the school was responsible for making the committee, not him. So I asked my academic advisor, Jill Kaspzak, to determine is this was true.
Taken from email on July 9, 2015.
[redacted],
We could not find an email request from Dr. [redacted] for your committee assignment.
Since Dr. [redacted] did not setup a committee, my progress in the program was halted.
Exhibit B
-Dr. [redacted] did not follow the Dissertation plan-
Taken from email 5 March, 2015
[redacted]
Please review the attached SMR for the 1st section of your RP. Of the 4 Criteria for Section 1, Dr. Bottomly found the following:
Taken from email 6 March, 2015
to Charles
Dr [redacted],
Isn't SMR around Milestone 5?
Should I continue Milestone 3?
The worst part of this is the actual "board" that revised my tuition reimbursement claimed I would not have a SMR review since it is done at Milestone 5. Dr [redacted] clearly sent my Milestone 3 towards SMR, see below attachment.
I consider that none of the information I submitted to Capella was used during the tuition reimbursement boards. Furthermore, the university has an opportunity to correct the mistake here and now. I do not want apologies, Dr. [redacted] wasted a quarter of my time by not making a committee to review my work and did not follow the dissertation plan outlined by the school.
I have provided the SMR response I received from Capella and the entire comments I sent to Jonathan [redacted] back in October 17, 2015 when I asked for tuition reimbursement.
Final Business Response /* (4000, 13, 2016/01/26) */
January 26, 2016
To whom it may concern:
This letter is in response to Mr. [redacted]'s complaint from case #[redacted] submitted on 1/19/2016. Mr. [redacted] is stating that his PhD mentor made failures that warrant him being reimbursed for a quarter of tuition.
Mr. [redacted] responded with information that is not congruent with information he submitted previously to Capella, and the information does not match what we have on record as occurring in his dissertation program. We apologize for any undue hardship or stress that this situation may have caused Mr. [redacted], but we have reviewed and denied his request for a tuition credit twice and will not be reviewing his request for a tuition credit any further. There is no documented evidence of his claim that there were any issues or delays on the part of Capella or any of its staff that led to a delay in the continuation of his dissertation. We encourage him to continuing working with his mentor and the dissertation support team throughout the course of his program. Please feel free to reach out with any additional questions or concerns.
[redacted]
Learner Affairs Associate
Learner Services & Operations (LSO)
Direct Line: [redacted].[redacted]
Toll Free: 1.888.CAPELLA ([redacted]) ext. [redacted]
Fax: [redacted]
E-mail: [redacted]@capella.edu
Capella University
Capella Tower
[redacted]
Minneapolis, MN 55402
www.capella.edu
June 30, 2016 To whom it may concern: This letter is in response to Ms. [redacted]’s complaint #[redacted]. Ms. [redacted]’s complaint states that she was unfairly removed from her courses due to non-engagement and is requesting a refund of her FlexPath tuition for the term in which she was dropped. Ms. [redacted] began her first FlexPath undergraduate course in business in February of 2016. Ms. [redacted] submitted a course activity update on 2/26/2016, which counted as academic engagement, and also stated that her first assessment would be submitted on 2/29/2016. The learner never submitted that assessment, but submitted another course activity update on 3/12/2016. This activity update did not qualify as academic engagement as she still had not submitted an assessment in the courseroom for her instructor to examine and score, and academic reached out to Ms. [redacted] to notify her of this. Ms. [redacted] was then notified again by academic advising on 3/19/2016 that she had not been actively engaged in her courses for over three weeks and that she would be dropped from her course on 3/25 for non-engagement if she had not submitted work that qualified her for academic engagement. Ms. [redacted] again attempted to submit a course activity update, but was not submitting any new information or work on her assessment that qualified as academic engagement. At that time, she was also given information from the tutor about how to improve her submissions so they would qualify as academic engagement. As the learner had no actively participated in her course for 28 days, she was dropped from her courses for non-engagement. Ms. [redacted] appealed to school leadership to be re-enrolled in her courses, but based upon her lack of participation and poor quality of the work that had been submitted, her request for re-enrollment was denied. We apologize for any confusion or frustration this situation may have caused Ms. [redacted], but unfortunately we will not be able to re-enroll her in her first course and will not be dropping the amount owed for tuition. I would be more than happy to assist Ms. [redacted] in contacting our business office to arrange a payment plan if resolving the balance at one time is not an option. Please feel free to reach out if there are any additional questions or concerns. Regards Joseph [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: ###-###-#### Toll Free: 1.888.CAPELLA (###-###-####) ext. [redacted] Fax: ###-###-#### E-mail: Joseph.[redacted]@capella.edu
I am rejecting this response because: I did share with my Academic Advisor about the hardship and there was no confusion on my part. The attached email is just an excerpt of several conversations - it shows that I reminded him of the discussion and HE SAID - "...it seems like you are still having issues...." - If he was never aware that I did not want to be enrolled because I was having problems - then why say "still" - Furthermore - nothing in his correspondence indicated that I would have to still pay - nothing ind his conversation said I was still liable - I did not know about this until a month later. I am really disturbed by this attempt to get this money when they know the confusion was on their part. They are trying to protect themselves at my expense. I am unemployed and I was on financial aid - obviously I don't have the means - this waiver should NOT be an issue for a disabled veteran. ALSO, refusing to release my transcripts that I HAVE PAID FOR - is also horrible. So not only am I out of Capella but I am out the money I paid for my transcripts which they will not release. I received a call from a representative on 12/9/16 - a lady (I do not have the name) - who advised she would look into the matter because she agreed that I should not pay for classes that I did not take - However I just got off the phone with Mike Smith (12/14/16) who said that I never received a call from Capella on 12/9/16- there was no record of the call. The 1st screen shot is from my phone showing they did call. The second screenshot is showing that they called tonight. AGAIN - they have not kept accurate records of communication - so how I am supposed to believe their other records of my calls are accurate. I have SEVERAL emails with the financial aid office - where their information was not correct and each person said something different. Capella's information is not accurate. They are "johnny-on-the-spot" with collection calls but they have not even considered having a conversation with me prior. I also mentioned that to the "business office" they DENIED my waiver without ever having a conversation with me. They got TONS of financial aid over the time I was a student. This still is in dispute. I am not able to pay this and it is unethical to make me pay for classes that I didn't take and for them to withhold my transcripts.
Initial Business Response /* (1000, 6, 2015/08/14) */
[redacted]corresponding document attached.
Capella University takes Revdex.com complaints seriously and it is a priority to
review and respond in a timely manner. Capella is an institution of higher education receiving Title...
IV
funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to
protect the privacy of our learners. Without written permission from the learner, we are unable to
release nondirectory information to any third party including the Revdex.com. A signed 3rd
party release form must be submitted by the complainant authorizing the release of their information
to the Revdex.com before a response can be provided. The attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a response. Once completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted], Mediation Coordinator [redacted]@thefirstRevdex.com.org
Thank you for your attention to the matter.
Thank you!
Diane [redacted], PhD
Learner Affairs
Initial Consumer Rebuttal /* (3000, 13, 2015/09/01) */
[redacted]Signed 3rd Party authorization attached.
Final Business Response /* (1000, 16, 2015/09/18) */
The learner first enrolled in the EdD program in Fall Quarter (October-December) 2009. She progressed through the coursework phase and enrolled in the dissertation phase in October 2011. During the ensuing three quarters, she progressed in her dissertation planning through the initial steps (milestones) of research planning, ending in Spring Quarter (April-June) 2012 with Milestone 4, committee approval of her research plan.
On June 15, 2012, the learner submitted a credit authorization for the 2011-2012 financial aid year. She was notified later that day (June 15, 2012) that she had submitted the authorization for the incorrect year, and she was asked to re-submit the credit authorization for 2012-2013 instead.
On July 18, 2012, the learner inquired regarding having her 2012-2013 funds reallocated to the remaining two quarters in 2012, since she intended to enroll for those two quarters only. On July 20, 2012 the learner was alerted by Capella's financial aid office that she had only $553.00 remaining in Stafford loan eligibility before she reached her lifetime limit, and she was advised again to pursue alternate funding. When her credit application was denied, her dissertation course enrollment for Summer Quarter 2012 was dropped and she incurred a balance for the quarter's tuition.
Two years later, in August 2014, the learner contacted the university, asking for assistance regarding resolving her balance and returning to her program. On 8/07/2014, as a good faith response to the learner's request, the learner's balance was credited for the full debt of $3292.00. However, the learner's academic program had been completely restructured and rewritten at the beginning of 2014, and none of her 2009-2012 completed courses could be applied to the current program. Per Capella's Admissions Policy (Policy 2.01.01) learners who do not register for courses for four consecutive quarters are administratively withdrawn and must re-apply for admission. If admitted, learners must meet the program specific requirements effective in the catalog current at the time of admission. The learner attempted a second time in May of 2015 to be re-admitted to her 2009 academic program, but was again informed that her prior coursework did not align with the current EdD program requirements.
We do appreciate and share in the learner's disappointment regarding the effects of the learner delaying a return to her program; however, the Capella University's School of Education must abide by the changes in the EdD program structure that have been in place since the beginning of 2014.
With sincere best wishes,
Diane [redacted]
Learner Affairs
Capella University
Initial Business Response /* (1000, 5, 2016/01/04) */
Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely manner. Capella is an institution of higher education receiving Title IV funding. As such, we are required under the...
Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learners. Without written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.com. A signed 3rd
party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be provided. The attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a response. Once completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted], Mediation Coordinator at [redacted]@thefirstRevdex.com.org
Thank you for your attention to the matter.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/06) */
Signed 3rd party authorization attached.
Final Consumer Response /* (3000, 15, 2016/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It doesn't resolve the constantly harassment nor do they realize they've received the payments from the bankruptcy and the case is closed and they're still sendin false information trying to collect a debt which is not owed
Final Business Response /* (4000, 19, 2016/01/27) */
[redacted]corresponding document attached.
The remaining balance on her account is $1154.20 after all of the payments made above, and we have not received any documentation that we were to write off any balance due to a bankruptcy she has filed. Our business office would take care of that process if and when it occurs, so if the learner calls our business office at the number I included in her response, they can answer any questions she has.
[redacted]copied and pasted from email.
Initial Business Response /* (1000, 5, 2015/11/23) */
Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely manner. Capella is an institution of higher education receiving Title IV funding. As such, we are required under the...
Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learners. Without written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.com. A signed 3rd
party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be provided. The attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a response. Once completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted], Mediation Coordinator at [redacted]@thefirstRevdex.com.org
Thank you for your attention to the matter.
Initial Consumer Rebuttal /* (3000, 11, 2016/02/18) */
Capella University is jeopardizing my graduate education and not a professional university!!
I have filed complaints about Capella late last year with one of the same issues, which is financial aid problems. I had to file these complaints in order for the school to give me my money (tuition disbursements from financial aid). This was a problem that first occurred from September 2015 to just before December last year. Their alleged "IT issue" is still not fixed, causing my account wth the school to be in owing balance when it shouldn't be as well as me not receiving my disbursement again. I have one coming up in the first week of March and their issue is still not solved. The most recent issue with them is currently, I got dropped from my current course (while no one emailed, called or anything to tell me this; I found out myself by logging on trying to see my graded paper and seeing I was no longer registered. I called the school Wednesday 2/17/16 to ask why and they told me it's because my account has a balance. This balance is first of all, not my fault as financial aid/fafsa covers this and the school shouldn't be holding me liable for that because of an IT issue on their end that's been going on for months. Secondly, I am now having to out my education on hold because of this issue, not being able to continue my graduate degree work. I am absolutely furious with this school at this point. I either want them to fix this course problem and get me my disbursement in the first week of March, or to credit me back a portion of ,y education so I can go elsewhere. This is just ridiculous and I have never had problems with a college/university like them. I will also take the necessary next steps to get this solved with one of these options if I need to.
I am wanting a refund of a portion of my expenses/education that I've wasted and dealt with being at this school. I also want them to give me my financial aid disbursement due in the first week of March which is supposed to be $1,200.
[redacted]copied and pasted from duplicate complaint filed 02/18/2016.
Final Business Response /* (4000, 17, 2016/02/29) */
To whom it may concern:
This letter is in response to Ms. [redacted]'s complaint #[redacted]. Ms. [redacted]'s complaint centers around the delay in getting her FlexPath financial aid disbursement and refund.
When Ms. [redacted] moved into her second Payment Period in August, we were not able to disburse financial aid to her due to what we refer to internally as the "hard close issue". This issue persisted through her entire payment period 2, so the week before Thanksgiving we reached out and offered her a Financial Aid Refund Advance for Billing Sessions 3 & 4 in the amount of $2,400. She then finished up payment period 2 on 2/4/2016, and moved into Academic Year 2 and was again charged tuition. Recently, we were able to determine that her disbursement issues were related to how our third-party FlexPath financial aid vendor was reading (or not reading) the weeks she attended in a course she failed. We were able to correct this misread in the system, and we actually disbursed her financial aid from all past due billing sessions on 2/23/2016. This effectively covered any balances she had on her account from the first academic year, and her current charges from the second academic year. She now also has an additional refund processing out to her direct deposit account for $1,068 as of today, 2/25/2016.
We apologize for any undue hardship or stress that this situation may have caused Ms. [redacted]. We do not anticipate that there will be any further technical issues or delays in the disbursement of her financial aid. Please feel free to contact me with any further questions or concerns.
[redacted]
Learner Affairs Associate
Learner Services & Operations (LSO)
Direct Line: [redacted].[redacted]
Toll Free: 1.888.CAPELLA ([redacted]) ext. [redacted]
Fax: [redacted]
E-mail: [redacted]@capella.edu
Capella University
Capella Tower
[redacted]
Minneapolis, MN 55402
www.capella.edu
Final Consumer Response /* (2000, 19, 2016/03/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive a refund of $1,068. Hoping that this will be the last of any more problems with this school as I habe never encountered anything like this. This school has been nothing but stress and headache for the last 6 months and seems lile a resolution or quick fix to my complaints only happen when I file complaints against them.
February 4, 2017 To whom it may concern: This letter is in response to Ms. [redacted]’s complaint #[redacted]. The nature of Ms. [redacted]’s complaint is in regard the remaining balance due on her account from discontinuing in her FlexPath program. Ms. [redacted] has rejected our response stating that her financial aid was returned prior to her withdrawal from Capella. Our FlexPath programs are billed based on enrollment in a 12 week billing session. The benefit of the FlexPath program is that students can complete multiple courses within a billing session without any additional cost. The tuition cost is not determined per course or per credit, but rather by 12 week time frames in which multiple courses can be attended and completed. As Ms. [redacted] had one course that started in the first billing session and was completed in the next billing session, she was charged for both billing sessions. After completion of the first course in the second billing session there was no subsequent enrollment. As there was no enrollment we were unable to request and apply the second portion of financial for that session. This resulted in the balance for the full second billing session remaining on your account. In addition, Ms. [redacted] dropped down to 0 credits in the second billing session of payment period 1. Each payment period is split in to two twelve week billing sessions, however a learner must maintain continuous enrollment during the whole twenty-four week payment period to maintain financial aid eligibility. Due to being enrolled in 0 credits during the twenty-four week payment period, we were required by federal regulations to calculate the amount of aid that was earned while participating in courserooms, and return any unearned Title IV funding to the Department of Education. This calculation was completed on 2/4/2016, and required that we return $999 of federal financial aid to the Department of Education. We apologize for any hardship or confusion this situation has caused Ms. [redacted], but the balance that is due to Capella is a result of her withdrawing from her program and not completing enough credits within her 24-week payment period. We encourage Ms. [redacted] to continue working with our business office to arrange a suitable payment plan if she is unable to resolve the balance all at once. Please feel free to reach out with any additional questions or concerns. Regards, Joe [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: Joseph.[redacted]@capella.edu
December 21st, 2017 To whom it may concern: This letter is in response to Ms. [redacted]’s complaint #[redacted]. The nature of Ms. [redacted]’s complaint is that there were errors or lapses on the part of the FlexPath tutors that led her to go into a Guided Path course which she now has a balance for. Ms. [redacted] continues to state that the balance she currently owes is due to issues stemming from her FlexPath experience. However; this balance is a result of Guided Path courses taken during the summer 2017 term in which she dropped the courses after the drop date. In regards to Ms [redacted]’s claims regarding FlexPath; members of the FlexPath leadership have spoken to Ms. [redacted] several times and there has been no error found that resulted in her inability to be successful. We apologize for any hardship this situation may have caused Ms. [redacted], but there is no error regarding the balance due on her account as she dropped these courses after the drop date clearly outlined in University policy. We will not be taking action to reduce her balance or cease collection activity. We encourage Ms. [redacted] to respond to our outreach if she has any additional questions or concerns regarding this matter, or requires further clarification. Regards,
I am rejecting this response because: Between May 10 and June 10 I have tried to contact Rightskill.Com and on I was able to get the names of Amy [redacted] - Program Manager ###-###-####, Tim [redacted] - Senior Director of Sourcing Solution ###-###-#### and Kristi [redacted] - Project Strategist of Sourcing Solutions through Capella University main number.On and around 5/25/16 I emailed Amy [redacted].com and I asked her about the qualification criteria for the program that's listed on RIGHTSKILL.COM such as the FRONT END WEB DEVELOPMENT and SYSTEM ADMINISTRATION and later on about the INFORMATION SECURITY. Amy [redacted] responded and CC Tim that in order for them to tell me if Im qualified or not I had to submit my resume to them. I didn't submit my resume right away to them because all I needed was for them to tell me what their qualification criteria was (were). I told them that its not listed on the RIGHTSKILL.COM web site and because I was curious. They again responded to me that I don't qualify because I refuse to submit my resume to them.In the meantime I have a son who is over 20 years old, ( his name is [redacted]) is unemployed currently and so I told him about it. I told my son I don't really know what their qualifications criteria's were because its not listed on the web site and I'm trying to find out. It does say the online training are less than 3 months and after training, after 90 days it does say it guarantees you a job. Its an online training and it does say after 90 days so it looks like the training are less than 90 days each. Anyway, I just told him to go ahead and apply for the Front End Web Development Program because he was interested in this one. After 1 week he hasn't received any respond so I emailed Amy [redacted] at careerbuilder asking why they didnt even respond. They responded by telling me that the course "Front End Web Development " is already closed and that they claim they get in touch with him when it opens up again. Of course I asked if that means if he will have to wait after 90 days ( because its an online short term courses ) but they never responded. I was also interested in the SYSTEM ADMINISTRATION course so I submitted my resume to them as they told me a couple of weeks ago. They responded by telling me that I don't qualify without any type of explanation. Because of this I emailed them again asking why I don't qualify and to please give me an explanation of why I don't qualify. What I got instead is a reply from them telling me that they will no longer answer, or respond to my email and that they will now refuse to answer any of my question. So basically they refuse to answer to tell me anything. I accidentally deleted some of my email so I'm only able to attached one from someone that I didnt even get I touch with.
April 8, 2016 To whom it may concern: This letter is in response to Ms. [redacted]’s complaint from case #[redacted] submitted on 4/1/2016. Ms. [redacted] is asking for us to agree to a reasonable payment plan regarding her balance with Capella. The balance due on Ms. [redacted]’s account after we were required to return financial aid due to Department of Education regulations regarding Title IV funding is $1,407.00. I have consulted with our business office, and we would be willing to offer her a 24 month payment plans with a monthly payment of approximately $59.00. This is the minimum amount we offer for payment plans of this balance, and we will be unable to offer terms any less than the previously noted amount. If Ms. [redacted] has additional questions regarding that payment plan option, we encourage her to contact our business office at ###-###-#### to discuss the balance owed on her account. Please feel free to reach out with any additional questions or concerns. Joseph [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: ###-###-#### Toll Free: 1.888.CAPELLA (###-###-####) ext. [redacted] Fax: ###-###-#### E-mail: [redacted] Capella University Capella Tower [redacted] Minneapolis, MN 55402 www.capella.edu [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.They have informed me via email correspondence that they have removed the charges. I am happy with the outcome and will close my complaint. Thank you.
To whom it may concern: This letter is in response to Ms. [redacted]’s complaint #[redacted]. Ms. [redacted]’s complaint states that she was given a grade of 7% on an assignment submitted to in her summer DBA course. We apologize for any confusion or frustration this situation may have caused Ms. [redacted], but there is no evidence that she has been graded capriciously, in error, or outside of the expectations we have for our instructors. We encourage Ms. [redacted] to continue working with the Learner Affairs department in regards to her complaint to the president, but we will not be offering a refund for tuition as she has requested. Please feel free to reach out if there are any additional questions or concerns. Regards, Joseph [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: ###-###-#### Toll Free: 1.888.CAPELLA (###-###-####) ext. [redacted] Fax: ###-###-#### E-mail: [redacted] Capella University Capella Tower [redacted] Minneapolis, MN 55402 www.capella.edu
Initial Business Response /* (1000, 5, 2015/07/06) */
[redacted]Corresponding document attached.
Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely manner. Capella is an institution of higher education receiving Title IV...
funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learners. Without written permission from the learner, we are unable to release non-directory information to any third party including the Revdex.com. A signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be provided. The attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a response. Once completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted], Revdex.com Mediation Coordinator at [redacted]@thefirstRevdex.com.org. Thank you for your attention to this matter.
Thank you,
Krissy
[redacted]copied and pasted from email.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (3000, 12, 2015/07/16) */
Signed 3rd party release attached.
Final Business Response /* (4000, 14, 2015/07/23) */
The learner has been enrolled in her current specialization in the BS in Business Administration program since April 2014. During Spring Quarter 2015, the learner enrolled in two courses, one of which was BUS4048. After receiving a grade of F in BUS4048 at the close of Spring Quarter, ending June 19, the learner contested the basis for that grade.
Per Capella University policy, 3.04.09 Appealing a Grade, when a learner believes a grade has been awarded through error or capriciousness, a learner may appeal that grade through a process outlined in that policy.
On 06/25/2015 the learner submitted a grade appeal for course BUS4048 taken spring quarter of 2015. The learner received an F in the course and was appealing for a grade of B.
On 06/30/2015 the university responded to the learner's appeal stating that the learner's grade appeal statement did not present evidence of capriciousness or grading in error and asked for additional evidence or documentation per the policy criteria. On 07/08/2015 the learner responded and expressed her interest to continue to pursue the grade appeal. On 07/09/2015 a fax number was provided to the learner so that she could provide the additional documentation required for the grade appeal to continue being reviewed. On 07/10/2015 a grade change was submitted by the instructor.
On 07/13/2015 the university received the learner's additional documentation but the documentation was not legible. The learner was asked to resend the documentation in a different format so it could be reviewed. On 07/21/2015 the university received another submission of the learner's documentation which was legible. On 07/23/2015 a Learner Affairs associate asked the learner how she would like to proceed with the grade appeal since her final grade had been changed from the grade of F to a grade of C. The learner indicated that she was satisfied with the outcome, and requested that the grade appeal be closed as resolved.
We thank the learner for working together with us to resolve this issue and wish the learner well in her studies at Capella.
Best wishes,
Diane [redacted]
Learner Affairs
I am rejecting this response because:
Please see attached revised letter from my doctor. He wrote the day I first started seeing him for a different condition, not the condition that has disabled me. He has corrected his dates and revised the response. I apologize for the confusion. My word's do not come easy to me any more, I gave him the response to let him see what wording was best suited.Thank you,
Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely manner. Capella is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learners. Without written permission from the learner, we are unable to release non-directory information to any third party including the Revdex.com. A signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be provided. The attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a response. Once completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at ###-###-#### or scanned and emailed to [redacted], Mediation Coordinator at [redacted] Thank you for your attention to the matter.
Initial Business Response /* (1000, 5, 2015/12/23) */
t along the way. Offering me the option of paying $240 a month which is not possible for me to pay is not "working with" anyone. Capella is greedy and does not have the students best interest at heart.
Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely manner. Capella is an institution of higher education receiving Title IV funding. As such, we are required under the...
Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learners. Without written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.com. A signed 3rd
party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be provided. The attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a response. Once completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted], Mediation Coordinator at [redacted]@thefirstRevdex.com.org
Thank you for your attention to the matter.
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (3000, 7, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will send a release form to Capella so this can be further investigated.
Final Consumer Response /* (3000, 24, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will absolutely not call you. We can figure this out through a 3rd party.
I also did not actively participate in these classes. I logged in twice. This is why I do not believe I should have to pay. At the very least I shouldn't have to pay full pricefor something I did NOT a actively participate in. If I was told you will have to pay "x" amount of dollars. I would have stuck with it and took the F's. Also I tried to work with your staff and they would not work with me. Making feel like an i
Final Business Response /* (4000, 26, 2016/01/15) */
January 14, 2016
To whom it may concern:
This letter is in response to Ms. [redacted]'s complaint from case #[redacted] submitted on 12/16/2015. Ms. [redacted] states her complaint is related to a balance that she owes due to a course she enrolled in during the spring 2015 term, of which she was subsequently dropped for non-participation. Ms. [redacted] states she is unable to make the payments proposed in discussions with our business office.
Ms. [redacted] did actively participate in courseroom discussions in both of her spring 2015 courses, which is defined as participation by university policy. As Ms. [redacted] participated and dropped courses after the date published in the tuition and fees refund policy, she is not eligible for a refund of her spring 2015 tuition.
We apologize for any undue hardship or stress that this situation may have caused Ms. [redacted], but the balance owed to Capella is warranted as it aligns with our published tuition and fees refund policy. Our business office does not negotiate payment plans though a third party, so if Ms. [redacted] would like to change any proposed payment plan, she may do so directly with our business office. Please feel free to contact me with any further questions or concerns.
[redacted]
Learner Affairs Associate
Learner Services & Operations (LSO)
Direct Line: [redacted]
Toll Free: 1.888.CAPELLA ([redacted]) ext. [redacted]
Fax: [redacted]
E-mail: [redacted]@capella.edu
Capella University
Capella Tower
[redacted]
Minneapolis, MN 55402
www.capella.edu
I am rejecting this response because:
Please see attached.
To whom it may concern: This letter is in response to Ms. [redacted]’ complaint #[redacted]. Ms. [redacted]’ complaint centers around that she has been charged over $2,700 for classes she did not take after speaking with her counselor and advised she would not enroll in classes for the next semester. As of the date of the email where Ms. [redacted]’s requested a pause in enrollment, she was already in her new billing session. We have reviewed calls prior to that time and, although Ms. [redacted]’s discusses her options for pausing enrollment, she never asked for a pause in enrollment. We apologize for any hardship or confusion this situation has caused Ms. [redacted], however the balance due on her account is due to her requesting a pause in enrollment after the start of her billing session. We would encourage Ms. [redacted]’s to contact our business office if she is currently experiencing economic hardship that is preventing her from paying her balance in full. Our business office may be able to assist her in arranging a payment plan that is suitable for her current situation. We will not be taking any action to reduce the balance on her account. Please feel free to reach out with any additional questions or concerns. Regards, Alyssa R. [redacted] | Learner Affairs Associate | Learner Affairs | Capella University | www.capella.edu | Phone: ###-###-#### | Fax: ###-###-#### | [redacted], Minneapolis, MN 55402
I am rejecting this response because: Again, Capella has never shown me any documents which show a return of funds to my lender. It has been over 5 years, and so they have had more than enough time to provide a document. When my loans were discharged, under the federal program because of my total and permanent disability, the entire amount was discharged, including any money which Capella claims to have refunded my lender. Someone is not telling the truth, either my lender or Capella. In either case, every time Capella has hired unethical collection agencies to do their deeds of unprofessionalism, I have won. Such nonsense has always been removed from my credit reports every time, and the collection agencies have had to withdraw from my case as my next step was going to be to go to the attorney general. I am going to go to the attorney general if this happens again. After 5 years and one month with no proof, Capella needs to let this go, and I am sure that my Senator, and/or the attorney general, will help to persuade them if they choose to continue to send unethical collectors my way. This will be all over in less than 2 years anyway, as is required by the 7 year limit on reporting such nonsense but, as a Marine, I am more than willing to continue the fight if that is what they wish to so senselessly choose.