Cape Cod Healthcare

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedBUT PLS LET ME CLARIFY...Your response seems to accept NO responsibility for the problemYou infer the Insurance Co needs to make changes & you pretty much state as fact that I , the patient, needs to be "aware " of charges & billing practicesHow typical these days not to simply accept a mistake,take responsibility for it and move on with an intention to do betterIf I asked your Urgent care if they accepted my insurance BEFORE I came in& then again when I was checking in & at both times URGENT CARE stated emphatically that my visit would be covered under my insuranceSo pls explain to all of us how its still "my responsibility" to figure out that the doctor at URGENT CARE who would be seeing me is NOT accepting my insurance!I asked if the medical care I was seeking at your URGENT CARE was coveredNot if the TV I was watching by sitting in the waiting room was covered..TY for doing the right thingIt's a same that my calls in Sept, Oct,?
Regards,
*** ***

I have sent an email to the person who worked with the patient/mother.  I will provide further detail once I have status.
thank you.
[redacted]

Cape Cod Healthcare is trying to work with [redacted] and the issues around requiring urgent care physicians to be enrolled.  Patients who visit an urgent care center are not able to select a specific physician based on whether or not they are enrolled with [redacted]...

[redacted].  We have adjusted Mr. [redacted]'s balance for this visit to $0 and will continue to work with [redacted] to prevent issues with other patients.  The outstanding balance has had no effect on Mr. [redacted]'s credit rating.  We are not in the business to cause harm to a patient's credit due to insurance processing issues. We are working with our Urgent Care centers to make sure they provide accurate information to patients when they ask if the urgent care center "takes" their insurance.  Cape Cod Healthcare accepts all insurance plans but it is up to the consumer to work with the insurance company to understand what their patient responsibility will be.  I apologize for the delay is getting this issue addressed.  As stated we are trying to identify any patients affected by this issue and work with [redacted] to resolve. Thank you,[redacted]Sr Analyst Revenue CycleCCH Rev Cycle[redacted]

Revdex.com:
I have reviewed...

the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I have received a copy of your complaint from Revdex.com.  I will review and get back to you early next week.  I apologize in advance for any issues you have had getting your questions/issues resolved.  Thank you for your patience.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]