Cape Cod Appliance Service

This customer was totally uncooperative with the office and technicians, not only did he call the office multiple times and harass and swear at not only the office, he also called a technician on his personal cell multiple times harassing him on his time offWe ordered the part that the [redacted] techline told the technician to order, unfortunately we cannot control when parts come in damaged, we do our best to inspect them before we schedule service for customersTypically doors do take 6-weeks to come in, this one happened to be in stock and we had it shipped out as soon as possibleWe did not want schedule service in advance without first receiving the part and inspecting it to make sure it was not damagedUnfortunately nothing we could do was going to make this customer happy so the best thing for both parties involved was for him to find a different servicer

One part was instated on TuesdayMachine needs two parts to complete the repairRepair person said he would expedite the orderNo word since then. Have to reject, as the repair is not completeWill accept once that is done
Regards,
*** ***

Spoke with customer, part is due in on monday, we are scheduled to install it on tuesday

This customer was totally uncooperative with the office and technicians, not only did he call the office multiple times and harass and swear at not only the office, he also called a technician on his personal cell multiple times harassing him on his time off. We ordered the part that the [redacted]...

techline told the technician to order, unfortunately we cannot control when parts come in damaged, we do our best to inspect them before we schedule service for customers. Typically doors do take 6-8 weeks to come in, this one happened to be in stock and we had it shipped out as soon as possible. We did not want schedule service in advance without first receiving the part and inspecting it to make sure it was not damaged. Unfortunately nothing we could do was going to make this customer happy so the best thing for both parties involved was for him to find a different servicer.

Customers second part has come in and he has been scheduled for installation.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]