CAO Construction

On September 6th, 2014, we sold Mr [redacted] a new pontoon boatFrom that time until present, we have never been able to satisfy him and we have endured a condescending and arrogant attitude, that on November 29th, I explained to him we were no longer going to tolerate.On November 2ih, my office manager made contact with him over some questions he had in regards to his invoiceDuring that conversation with her, he made it very clear that he would only be satisfied if I explained to him the reason for the increases, and threatened her with notification of The Revdex.com if he did not receive compensationOn November 29th, I returned his call, and asked him what his concerns wereHe wanted to know why there was a several hundred dollar increase in services performed from to I told him that that was untrue, and that there was only an increase of $118.00, and tried to explain to him as to why, just as my office manager didHe immediately stopped me and told me that he had compared the checks written to us in his check register, and that I was wrong in my explanationI explained that I had both invoices in front of me and that my total was correct and tried to give him the date of payments and invoiced amountsHe then proclaimed that he had thought it was much higher than that but was still unhappy with the increaseI then explained to him that our labor rates had not gone up but that there were 2reasons for the increasesOne was that raw materials had gone up like gas, oil, shrink wrap, and filtersThe second reason was because he refused to bring his boat to the launch ramp for pickup, which forced me to bring a second personHe also did absolutely none of the preparation like removing personal belongings prior to haul out which added another minutes of labor to the pickupBoth of the above are the owner's responsibility to perform, but he proclaimed that he was too busy to complyAfter listening to my explanation, he then said that he would be doing his business elsewhere unless I would at least split the difference with himI then told him his threats of contacting The Revdex.com were not going to intimidate me, and that he was welcome to do bothIn regards to his age, I offer the followingWe all at Oneida Lake Marina LLC, pride ourselves on our extremely respected level of customer service to all ages of customersBut, when we endure the level of disrespect Mr [redacted] has shown to us over the past years enough is enoughIn closing, attached with this correspondence are copies of the invoices mentioned aboveOn Invoice #29535, there is a Spring delivery charge of $150.00, which is for services that have not been performedI am reimbursing this amount, and Mr [redacted] can make other arrangements to secure delivery of his boatAs for the reimbursement of funds, due to our increased costs, I must declineOur rates are much cheaper than most of our competition, and when I explained that to Mr [redacted] , he agreed with me, and a large portion of the additional cost was in the delivery and pick up fees, which we were not aware of the increased labor until we arrived to pick up his boatAlso, enclosed is a copy of the Credit Memo # [redacted] and the refund check #***.Sincerely,Ronald R [redacted] Oneida Lake Marina LLC Owner

As with all owners, we strive to acheive world class serviceAs mentioned, there was over growth on property, appliances in back yard, and a window that needed replacingOnce Diamond Realty was notified, within hours a game plan was immediately put into effectThis was during the weekendA
visit was made to the home on Saturday and again on Sunday Within days, the tree limbs hanging above house were cut backThe yard was mowed, trimmed, and edgedAdditional maintenance issues were handled including replacing worn out deck boards and removal of debris from yardReplacement pane was ordered immediately for windowQuick note, as per the rental lease, the tenants are completely responsible for upkeep of their yard, bushes, and debris in the yardAll items were taking care of in a timely manner by our company not the tenant

First, let me say I am sorry you are having difficulties with two separate companiesIf it was up to me, I would discontinue using these companiesUnfotunately, these workers do not work for usThe ***, in this case hired these workers to complete the jobI would recommend in the future
that you call each company directly and voice your concerns or reschedule with each respected companyOur company cannot commit you to a specific time for each respected company to come in and spray or complete repairsonly you can because we do not know your schedule or what time or day would be convenient for them to meet with youI will forward your complaints to the ***, and each company to let them know you were disatisfied that each company did not complete repairs or spraying in a timely mannerThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As opposed to apologizing, the business owner has misrepresented the facts of our past business dealings, and now put more of a burden on me to find another company to take the pontoon at the start of the seasonThis will be challenging since I use my boat in a completely different locationIf Oneida Lake Marina is not willing to refund the actual difference, I reject their “refund” for spring delivery, as I already paid that amount and expect the boat to be returned in good working order with all warranty work complete.
Regards,
** *** ***

On September 6th, 2014, we sold Mr. [redacted] a new pontoon boat. From that time until present, we have never been able to satisfy him and we have endured a condescending and arrogant attitude, that on November 29th, 2017 I explained to him we were no longer going to tolerate.On...

November 2ih, my office manager made contact with him over some questions he had in regards to his invoice. During that conversation with her, he made it very clear that he would only be satisfied if I explained to him the reason for the increases, and threatened her with notification of The Revdex.com if he did not receive compensation. On November 29th, I returned his call, and asked him what his concerns were. He wanted to know why there was a several hundred dollar increase in services performed from 2016 to 2017. I told him that that was untrue, and that there was only an increase of $118.00, and tried to explain to him as to why, just as my office manager did. He immediately stopped me and told me that he had compared the checks written to us in his check register, and that I was wrong in my explanation. I explained that I had both invoices in front of me and that my total was correct and tried to give him the date of payments and invoiced amounts. He then proclaimed that he had thought it was much higher than that but was still unhappy with the increase. I then explained to him that our labor rates had not gone up but that there were 2reasons for the increases. One was that raw materials had gone up like gas, oil, shrink wrap, and filters. The second reason was because he refused to bring his boat to the launch ramp for pickup, which forced me to bring a second person. He also did absolutely none of the preparation like removing personal belongings prior to haul out which added another 45 minutes of labor to the pickup. Both of the above are the owner's responsibility to perform, but he proclaimed that he was too busy to comply. After listening to my explanation, he then said that he would be doing his business elsewhere unless I would at least split the difference with him. I then told him his threats of contacting The Revdex.com were not going to intimidate me, and that he was welcome to do both. In regards to his age, I offer the following. We all at Oneida Lake Marina LLC, pride ourselves on our extremely respected level of customer service to all ages of customers. But, when we endure the level of disrespect Mr. [redacted] has shown to us over the past 3 years enough is enough. In closing, attached with this correspondence are copies of the 2 invoices mentioned above. On Invoice #29535, there is a Spring delivery charge of $150.00, which is for services that have not been performed. I am reimbursing this amount, and Mr. [redacted] can make other arrangements to secure delivery of his boat. As for the reimbursement of funds, due to our increased costs, I must decline. Our rates are much cheaper than most of our competition, and when I explained that to Mr. [redacted], he agreed with me, and a large portion of the additional cost was in the delivery and pick up fees, which we were not aware of the increased labor until we arrived to pick up his boat. Also, enclosed is a copy of the Credit Memo #[redacted] and the refund check #[redacted].Sincerely,Ronald R[redacted]Oneida Lake Marina LLC Owner